In the midst of the Covid pandemic affecting the whole world, Flatworld team has rallied around minimizing service disruptions for our customers, while ensuring the safety and security of our employees and the community.
We have over 3500+ team members working remote, all managed within a week. Read more
Get rid of frequent troubleshooting and setup a streamlined approach by partnering with us at highly affordable prices
In a technology-driven work environment, operational downtimes and IT maintenance issues can be an unwelcome drudgery. A dedicated and sharp-eyed IT helpdesk support is now an indispensable aspect of your workforce. A great IT support team is defined by its extensive technical knowledge and its ability to provide a multi-dimensional approach towards frequent troubleshooting.
We at Flatworld Solutions can provide you with dynamically effective IT support services which fit your needs perfectly. We have been working with global businesses for 16 years and are proud to have a brilliant record of customer satisfaction. We succeed time and again because we have perfected the art of implementing our IT services in accordance with the Information Technology Infrastructure Library (ITIL).
IT Helpdesk Services We Offer
Our job at Flatworld Solutions is to streamline the entire process of reporting IT incidents to ensure a faster action time. This is how we completely transform and enhance your end-user experience so that you never have to compromise on work again. Furthermore, we make it a point to maintain our record of complete client satisfaction by upholding the quality of our IT helpdesk and constantly improving our high-end infrastructure. Here is a run-down of our entire range of IT services -
Telecom Support Services
A huge chunk of everyday business lies inactive due to lack of communication. As a business firm, one cannot only make do with a communication tool, but a proper on-call conversion between your customer support to your sales team is required. At times of IT-related distress, you need effective telecom support services to ensure that your downtime is kept to a minimum. Our support services for telecom comprise of -
Level 1 Support Services
Real-time Chat, Email and Web support
Support for functional usage
Configuration and Installation support
Level 2 Support Services
Troubleshooting telecommunication line faults
Line fault repairing by sending our on-field repair executive
Technical Support Services
Several global businesses, time and again, have chosen Flatworld Solutions for their technical support needs. Be it assistance related to computers, mobile phones, software, etc. our tech support services executives work as a single point of contact for all your hardware and software maintenance issues. Our fast response times and immediate action ensures protection from frequent downtimes and hardware breakdowns. Our technical support services include -
Level 1 Support Services
Call logging services
Relaying scripted solutions
Level 2 Support Services
Instant diagnosis of issues and immediate isolation
System usage advice and guidelines
Database Upgradation assistance
Step-by-step troubleshooting advice
Multivendor support for vast arrays of software
On-site Support Services
Often what happens is that an IT-related issue may not be correctly diagnosed, rectified over the phone. This is where Flatworld Solutions steps in with their team of highly knowledgeable IT support engineers. They are equipped with the right knowledge and experience to provide you with extensive, on-site maintenance support for all hardware and software related problems. Our engineers are not only technically proficient but can also quickly acclimate themselves with your infrastructure, needs and further doubts to go a step beyond so that you never have to worry about the labor of running around to different people for your IT needs.
Our on-site services include -
Detailed ticketing system to streamline complaints, diagnosis, and solutions.
Support for desktop issues, password resets, the system resets, software and OS issues, network compatibility issues, etc.
Remote IT Support Services
For times when convenience and speed matter the most to you, our remote services are exactly what you are looking for. It's not only cost-effective, it's also completely safe under our secure 256-bit encrypted connections.
Our remote IT support services include -
Windows, Mac and Linux OS administration and configuration support
Installing enterprise software remotely and updating them regularly so they don't run obsolete
Remote administration and maintenance of servers
Complete initial configuration and setting up of routers, firewalls and additional security measures
Why Choose Flatworld Solutions for IT Helpdesk Services?
Flatworld Solutions is the leading industry standard for providing same-day or next-day IT helpdesk services to you or your customers, whatever your requirement might be. The trust endowed on us by our vast global clientele is a testimony to our ability to protect and support your IT infrastructure by providing you with our wide variety of scalable, seamless and highly cost-effective solutions. Some of the key reasons for you to choose us as your IT helpdesk service providing company are listed here -
Flatworld Solutions has been a leading IT helpdesk service provider to clients around the globe for over 16 years now. We love hearing you out and talking to you about what you might need to make your business function smoothly. Our consultants will advise you on the best possible plan of action covering all your current IT infrastructure and giving insight on future improvements that you could engage in. Our aim is to give you all the services you need without burning a hole in your pocket. Rest assured, our services consistently outperform our competitors in terms of response, diagnosis and solutions. Your strategic implementation of IT helpdesk services can help you streamline IT operations and see a tangible boost in productivity. Get in touch with us today!