Outsource IT Helpdesk Services - Flatworld Solutions

In a technology-driven work environment, operational downtimes and IT maintenance issues can be an unwelcome drudgery. A dedicated and sharp-eyed IT helpdesk support is now an indispensable aspect of your workforce. A great IT support team is defined by its extensive technical knowledge and its ability to provide a multi-dimensional approach towards frequent troubleshooting.

We at Flatworld Solutions can provide you with dynamically effective IT support services which fit your needs perfectly. We have been working with global businesses for 18 years and are proud to have a brilliant record of customer satisfaction. We succeed time and again because we have perfected the art of implementing our IT services in accordance with the Information Technology Infrastructure Library (ITIL).

IT Helpdesk Services We Offer

Our job at Flatworld Solutions is to streamline the entire process of reporting IT incidents to ensure a faster action time. This is how we completely transform and enhance your end-user experience so that you never have to compromise on work again. Furthermore, we make it a point to maintain our record of complete client satisfaction by upholding the quality of our IT helpdesk and constantly improving our high-end infrastructure. Here is a run-down of our entire range of IT services -

Telecom Support Services

A huge chunk of everyday business lies inactive due to lack of communication. As a business firm, one cannot only make do with a communication tool, but a proper on-call conversation between your customer support to your sales team is required. At times of IT-related distress, you need effective telecom support services to ensure that your downtime is kept to a minimum. Our support services for telecom comprise of -
- Level 1 Support Services
  - Real-time Chat, Email and Web support
  - Support for functional usage
  - Configuration and Installation support
- Level 2 Support Services
  - Troubleshooting telecommunication line faults
  - Line fault repairing by sending our on-field repair executive
Technical Support Services

Several global businesses, time and again, have chosen Flatworld Solutions for their technical support needs. Be it assistance related to computers, mobile phones, software, etc. our tech support services executives work as a single point of contact for all your hardware and software maintenance issues. Our fast response times and immediate action ensures protection from frequent downtimes and hardware breakdowns. Our technical support services include -
- Level 1 Support Services
  - Call logging services
  - Call escalation
  - Information capturing
  - Relaying scripted solutions
- Level 2 Support Services
  - Instant diagnosis of issues and immediate isolation
  - System usage advice and guidelines
  - Escalation management
  - Database Upgradation assistance
  - Step-by-step troubleshooting advice
  - Multivendor support for vast arrays of software
- Managed technical support services
  - Network support
  - Remote network services
  - Remote server services
  - Remote infrastructure support
On-site Support Services

Often what happens is that an IT-related issue may not be correctly diagnosed, rectified over the phone. This is where Flatworld Solutions steps in with their team of highly knowledgeable IT support engineers. They are equipped with the right knowledge and experience to provide you with extensive, on-site maintenance support for all hardware and software related problems. Our engineers are not only technically proficient but can also quickly acclimate themselves with your infrastructure, needs and further doubts to go a step beyond so that you never have to worry about the labor of running around to different people for your IT needs.

Our on-site services include -
- Detailed ticketing system to streamline complaints, diagnosis, and solutions.
- Support for desktop issues, password resets, the system resets, software and OS issues, network compatibility issues, etc.
Remote IT Support Services

For times when convenience and speed matter the most to you, our remote services are exactly what you are looking for. It's not only cost-effective, it's also completely safe under our secure 256-bit encrypted connections.

Our remote IT support services include -
- Windows, Mac and Linux OS administration and configuration support
- Installing enterprise software remotely and updating them regularly so they don't run obsolete
- Remote administration and maintenance of servers
- Complete initial configuration and setting up of routers, firewalls and additional security measures
- Server installation and maintenance
- Multi desktop management

Other Services You Can Benefit From

Why Choose Flatworld Solutions for IT Helpdesk Services?

Flatworld Solutions is the leading industry standard for providing same-day or next-day IT helpdesk services to you or your customers, whatever your requirement might be. The trust endowed on us by our vast global clientele is a testimony to our ability to protect and support your IT infrastructure by providing you with our wide variety of scalable, seamless and highly cost-effective solutions. Some of the key reasons for you to choose us as your IT helpdesk service providing company are listed here -

Highly cost-effective solutions and a vast array of value-added services.
24/7 non-stop IT support from qualified engineers proficient in technology and debugging.
Single point of contact for all IT interruptions and shortcomings you might face.
Complete responsibility if a problem fixed by us does not go away entirely and reappears again.
Use of latest IT helpdesk software to keep your systems at par with global industrial standards.
Extensive knowledge of the latest market trends and hardware products for your hardware replacement/up-gradation needs.
Precise security measures for confidentially handling all your requirements as per your discretion.
Multiplatform IT support - web, voice-based and electronic, etc.
Streamlined problem escalation, isolation and a step-by-step outlined procedure for further analysis.
High scalability and software flexibility according to your business demands.
Reduced risk of data loss and reliable IT infrastructure.
Fast and effective problem resolution.
Detailed error, maintenance and diagnosis reports ensuring accountability.

Client Success Stories

IT Support to a UK-based Insurance Company

A leading UK-based insurance company was looking for a reliable IT support service provider. Our team provided the services within a quick time.

Website Testing for a Montreal-based IT Company

A leading IT company based in Montreal was looking for a partner who could provide them with website testing services. Our team provided them with cost-effective services.

Testimonials

Their expertise and professionalism were evident throughout the development cycle, and we were very pleased with the final product.

President,
Logistics Company in North America More Testimonials »

Flatworld Solutions has been a leading IT helpdesk service provider to clients around the globe for over 18 years now. We love hearing you out and talking to you about what you might need to make your business function smoothly. Our consultants will advise you on the best possible plan of action covering all your current IT infrastructure and giving insight on future improvements that you could engage in. Our aim is to give you all the services you need without burning a hole in your pocket. Rest assured, our services consistently outperform our competitors in terms of response, diagnosis and solutions. Your strategic implementation of IT helpdesk services can help you streamline IT operations and see a tangible boost in productivity. Get in touch with us today!