IT Helpdesk Services

Operational downtimes and frequent IT maintenance issues are commonplace in today's offices. Therefore, it is imperative for businesses to fall back on a reliable IT helpdesk support which not only has personnel with extensive technical knowledge, but can also provide multi-tiered approach towards frequent troubleshooting.

At Flatworld Solutions, we have over 15 years of experience in providing highly effective IT Support Services for global businesses. Our success lies in the fact that we have strategically implemented our IT helpdesk services in accordance to the Information Technology Infrastructure Library (ITIL) best practices.

Our IT Helpdesk Services

At Flatworld Solutions, our aim is to simplify the process of reporting IT incidents and ensure prompt action, thereby transforming and enhancing the end user experience. We leverage our IT service desk and high-end integrated infrastructure to guarantee complete client satisfaction. Our services for IT helpdesk support include -

1. Telecom Support Services

   Modern business practices are heavily reliant on telecommunications, and drive everything from your customer support to your sales team. Occasionally, problems might occur which can hinder productivity, and at such times, you need fast, dedicated and effective telecom support services to ensure downtime is kept to a minimum. Our support services for telecom include -

   • Level 1 Support Services
     • Chat, Email and Web support
     • Support for Functional usage
     • Configuration and Installation support
   • Level 2 Support Services
     • Troubleshooting telecommunication line faults
     • Line fault repair by coordinating with on-field repair personnel

2. Technical Support Services

   Our technical support services have helped global businesses by providing timely and effective assistance for a wide variety of technology products including computers, mobile phones, software, etc. Our tech support service executives act as a single-point of contact for all hardware and software maintenance issues, ensuring protection from frequent downtimes and hardware breakdowns. Our technical support services include -

   • Level 1 Support Services
     • Call logging services
     • Call escalation
     • Information capturing
     • Relaying scripted solutions
   • Level 2 Support Services
     • Diagnosis of problems and isolating them
     • System usage advice and guidelines
     • Escalation management
     • Upgrading database
     • Step-by-step troubleshooting advice
     • Multivendor support for a variety of software

3. On-site Support Services

   Under certain circumstances, general telecom and technical support services might not be able to rectify IT issues. In such cases, our dedicated IT support engineers can provide extensive, on-site maintenance support for all hardware and software related problems. Our team of on-site resources is not only technically proficient, but also quickly acclimatize themselves with your infrastructure ensuring your IT systems are always running at optimum performance. Our on-site services include -

   • Detailed ticketing system to streamline complaints and resolution
   • Support for desktop issues, Password resets, System reset, Software and OS issues, Network compatibility issues etc.

4. Remote IT Support Services

   Our remote IT support is a convenient and fast method to allow our trained tech support agent to remotely connect with your computer or network and troubleshoot the problems. It's a cost-effective and fast method to resolve IT maintenance problems, and our secure 256 bit encrypted connections ensure a protected environment to carry out the task. Our remote IT support services include -

   • Windows, Mac and Linux OS administration support
   • Installing enterprise software remotely
   • Remote administration of servers
   • Configuring firewalls and routers
   • Server installation and maintenance
   • Desktop management

Benefits of Outsourcing IT Helpdesk & Maintenance Services to Flatworld

Flatworld Solutions is a leader in providing time tested and expertly organized same-day or next-day IT helpdesk services to you, or your customers, as per the requirement. Our experience in working with global clients guarantees our ability to protect and support your IT infrastructure by deploying scalable, seamless and highly cost-effective IT support services. Some of the value-added benefits you can gain from our services include -

• 24/7 non-stop IT support from qualified and technically proficient engineers
• Single point of contact for all IT interruptions
• Use of latest IT helpdesk software
• Precise security measures for confidentially handling all requirements
• Multiplatform IT support (web, voice based and electronic)
• Highly cost-effective solutions
• Streamlined problem escalation
• High scalability according to your business demand
• Reduced risk and reliable infrastructure
• Fast and effective problem resolution

Contact Flatworld for Reliable & Efficient IT Helpdesk Services

Our IT helpdesk services are designed to address and rectify end-user issues effectively and promptly. Our technical advisors will help you chart an intensive support plan to complement your existing IT infrastructure; ensuring downtime is limited to a minimum, and in certain cases, eradicated completely.

Reach out to us now to understand how our strategic implementation of IT helpdesk services can ensure network, hardware and software consistency at highly cost-effective rates.