FWS Developed a Healthcare Live Chat App with Bilingual Support for a Technology Provider

Case Study on Live Chat App Development for Technology Provider

The Client

The customer provides innovative digital solutions to improve communication and cooperation between pharmaceutical companies and healthcare professionals.

Client's Requirement

The customer wanted a live chat app that would help educate users about chronically elevated iron levels.

Business Challenge

  • The customer stressed the need for instant, contextual replies to user queries
  • The chatbot had to be able to handle two languages – English and Arabic, and in both text and voice

Our Solution

  • The web app development team at Flatworld created an AI chatbot to respond to user queries accurately
  • IBM Watson has been deployed to save contexts and send responses in real-time
  • To make the chat more engaging, our team also came up with the idea of an added 3D character animation

The Result

The customers get all the information they need through interactions with the chatbot easily and in an interesting manner. The app also has a 'Reminder' feature that allows the user to set reminders for their daily medicine doses.

Outsource Web App Development to Flatworld Solutions

Flatworld Solution is the name that comes to mind for web development solutions. Why? Because our solutions are customer-focused and used the best and economical approach to deal with complex web development challenges. Our experience of 18 years in all core areas of software development has driven us and kept our effort ahead of the curve. If you think you have a similar need faced by the client in this case study, we're here to help you pick the best solution that can be scaled if you found it useful.

Contact us today and discover ways in which we can help you have a great start.

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