Outsource Software Maintenance and Support Services

Outsource Software Maintenance and Support Services

Technology companies spend big on IT budgets to maintain software & fixing bugs. However, we do the same at fraction of the overhead cost

Are you having complex legacy systems and applications from various acquisitions and mergers in need of maintenance and support? Is your IT department often reduced to acting like a helpdesk? Are they are overloaded with mundane maintenance and support of software applications, with no time for development and deployment of new software systems? If yes, outsource software maintenance and support to have more hours in a day and save big on hiring and operational costs.

At Flatworld Solutions, we provide dedicated software maintenance and support services that will enable you to concentrate on your core business functions. We are a team of expert software professionals with diverse skills, a passion for the job, and over a decade's experience in the industry. We provide you with effective long-term continual maintenance and real-time support services for all your software requirements.

Software Maintenance & Support Services We Provide

We proactively handle the maintenance of software to ensure that your software is bug-free at deployment. We follow the best application software maintenance practices to make your software robust and secure. Our software support services include -

Mainstream Services
Adaptive Maintenance and Support

We can help you make the necessary modifications and revisions to your software for the transformational needs of your business. Here is an overview of what we do as part of application software maintenance - Data format change, Localization and regulation change, Hardware configuration change, Support Utility Modification, and Operating system integration.

Corrective Maintenance and Support

We help you fix errors in your software system, whether they are logical errors, coding errors, or design errors. Moreover, we investigate any bug that may arise in your software algorithms.

Perfective Maintenance and Support

Constant upkeep and special attention are needed to make the most of the technology for your business. We examine your software thoroughly for modifications, rectifications, editing, deletions, additions, and enhancements that it may need, and take necessary action.

Preventive Maintenance

Proactive and Preventive - that is how we define the efficiency of our application software maintenance services. Based on customer feedback and past incidents, we prepare your software for future requirements of your business

Specialized Services
Upgrades

Software Version Upgrades & Functionality Upgrades

Migration

Database Migration & Language Migration

Support

Post-release Support, Operational and Helpdesk Support

Maintenance

Packaged Software Maintenance, Website Maintenance, Custom Application Maintenance, Long-term Maintenance

Enhancements

Application Enhancements & Performance Enhancements

Other Support Services

Porting, Software Re-engineering, Request Based Software Services, Bug Fixes, Defect Resolution, Change Request Handling, Configuration management, Status Reports are some of the other application software maintenance and support services that Flatworld Solutions can provide.

Benefits Offered by Software Maintenance and Support Services

You can achieve a spectrum of benefits by outsourcing software maintenance and support to FWS. The immediate and long-term merits of considering us as your trusted partner for application software maintenance are as follows -

Performance Improvement

1. Performance Improvement
Application software maintenance programs usually include upgrades and allow users to enjoy the upgrades for free for a whole year. Upgrades enhance the overall functionality and performance of the software and increase its lifecycle as well.

Bug Fixing

2. Bug Fixing
Application software maintenance packages help protect the software from software problems but are usually meant for a specific time period. After the expiry of the warranty period, you need to pay for the bug fixes yourself. A maintenance plan will, however, take care of that.

Stay Updated with Current Trends

3. Stay Updated with Current Trends
Technology and tech-dependent businesses go through tremendous change frequently. To stay abreast of trending technologies, it is critical that you update your software applications regularly. Application software maintenance services can help you keep pace with the current tech trends and ensure that your organization can leverage its benefits.

Cut Costs

4. Cut Costs
With the maintenance of software services, you can keep a tab on your software expenditure. Most programs cover users for a year's period, thereby reducing an organization's investment for IT greatly. When you use cloud-based apps, the monthly charges you pay for those services usually include the maintenance fees as well.

Our Software Maintenance and Support Process

Our process works like clockwork because we have a systematic framework in place to process your requirement from end-to-end. Our knowledge repositories on enterprise applications will make it simpler for you to grasp our transparent methodologies. We will also provide close-knit support if you prefer having an agent to walk you through the stages. Our process is as follows -

Requirement Collection  

01. Requirement Collection

We will acquire the documentation and processes followed by your developers. The details will help us determine maintenance objectives

Program Analysis  

02. Program Analysis

We will rely on knowledge sharing on enterprise applications to decode the program objectives. This will help us interpret the complexity and self-descriptiveness

Maintenance Proposal  

03. Maintenance Proposal

We will arrive at the best maintenance strategy and the maintenance proposal will be furnished for your approval

Evaluating Infrastructure Stability  

04. Evaluating Infrastructure Stability

We will analyze the extendibility and stability of the infrastructure to understand the potential for the ripple effect

Testing  

05. Testing

The maintenance protocol, once implemented, will be vigorously tested for ruggedness and reliability. If necessary, ongoing preventive maintenance efforts will be provided

Release and Reporting  

06. Release and Reporting

Once approved for release, we will compile our response and actions in a legible report for recordkeeping and future reference

Other Services You Can Benefit From

Why Should You Outsource Software Maintenance and Support Services to FWS?

Pricing Design
Starts @
$15 /hour
Read more

At Flatworld Solutions, we follow a well-defined and scalable maintenance process. We consistently promote preventive maintenance best practices at our customer sites so that their software demands minimum maintenance. To this end, we advise our client organizations to take the following steps to minimize the possibility of extensive system errors and the need for corrective action -

  • ISO Certified Software Maintenance and Support Services

    We are an ISO 9001:2015 certified company and a NASSCOM member, and we deliver best-in-class software maintenance services, at par with international quality standards.

  • Robust Data Management Policy

    All confidential data is handled as per the NDA and by authorized software maintenance and support professionals. We disallow moving your software project outside the dedicated project zone. Our data management policies comply with the ISO/IEC 27001:2013 standards.

  • High-quality Software Maintenance and Support Services

    The maintenance of software will be carried out by industry-leading experts. Therefore, we pay extra attention to the detail and make sure that you can deploy your software with confidence. Our quality control engineers will analyze every aspect of the module by replicating the real-time conditions.

  • Scalable Services

    At Flatworld solutions, we strive to provide you with robust and agile software services. You can rest assured that we have the capability to carry out your project reliably and precisely. We also provide consistent and reliable SAP Support Services. We have gained a wealth of experience by working with small and large organizations across the world. We innovate by shifting focus to new product conceptualization and core competencies in no time.

  • Quick Turnaround

    The speedier outcome in software maintenance is possible because we use the latest tools and technology to overhaul inefficient modules.

  • Cost-effective Solution

    The software maintenance and support services we offer are affordable because we believe in reaching more clients across a spectrum of budget. Decreasing the Total Cost of Ownership (TCO) is our number one priority and we have been successful in our endeavor. Therefore, you can get a special quote for your needs by reaching our experts and sharing your requirement.

  • SPOC

    Our customers are assigned dedicated teams with project heads and team leads to design and deploy comprehensive software maintenance strategies and provide ongoing support. Whether it is focusing on new product development or core functions, our efforts are aimed at improving the efficiency of their mission-critical applications.

  • Certified Team of Software Maintenance Experts

    We have an elite team of 100+ software developers and testers who have expertise in the latest software maintenance tools and technologies and can cater to any of the client's software requirements.

  • Best-in-class Infrastructure

    Flatworld is housed with the best infrastructure that includes a complete range of testing suites and other software maintenance tools. Our infrastructure is designed to help our software maintenance and support team to migrate applications to new and emerging technologies. This enables them to diligently handle the software maintenance task. From integrating applications with newer technologies to focusing on preventive maintenance, our infrastructure enables us to do more at a fraction of the cost.

  • 24/7/365 Support

    Our dedicated software maintenance and support teams log and track service requests 24/7, and offer round-the-clock troubleshooting and real-time resolution of all problems to enhance the stability. Flatworld ensures that our services optimize application performance and bring down your TCO (total cost of ownership) of software.

Client Success Stories

FWS Assisted a Start-up Company with Software Testing for SaaS Platform

Software Testing for SaaS Platform

A Scandinavian client wanted to outsource software testing on the SaaS platform. We provided our testing services at nominal rates and helped the client to release the app that users can count upon.

Read more
FWS Provided IT Support to a UK-based Insurance Company

Provided IT Support to a UK-based Insurance Company

Flatworld provided reliable IT support to an insurance company based out of the UK. The client wanted to cut the overhead expenses of insourced IT support. Therefore, their goals were met through us.

Read the Case Study

Testimonials

We have been using Flatworld Solutions' service for the last four months for testing of our SaaS solution. They have been a professional and committed partner who has taken responsibility for the partnership.

Customer Success Manager,
Computer Consultancy Service Provider, Denmark
More Testimonials »

Outsource Software Maintenance & Support Services to Flatworld Solutions

Our affordable software maintenance and support services ensure efficient project management and minimal software downtime. You can choose from our suite of software development services depending on your requirements in terms of support levels, pricing, and project delivery options; we guarantee you an efficient and hassle-free engagement. Revitalize your software infrastructure and prepare it for your future business future challenges by outsourcing your software maintenance and support services to Flatworld Solutions.

Get in touch with us, today with your maintenance requirements!

Pricing

Pricing

Pricing is a critical factor to consider before outsourcing. Our pricing model allows you to keep your costs in control.

Case Studies

Case Studies

Read Case Studies to find out how we helped our clients with Software Development Services.

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