Jacob William, President and Group CEO: Starting with data processing over 12 years ago, Flatworld Solutions offers 21 different IT services today, ranging from the relatively simple to the most complex processes.
Flatworld Solutions (FWS) is a global corporation offering solutions in IT, Business Consulting and Outsourcing Services. Founded in 2002 and incorporated in 2004 with the single-minded purpose of using technology to equip and enable businesses build efficiency, negate global distances, save time and increase bottom lines worldwide, Flatworld has earned its stripes with a decade of satisfying experiences. Over 18488 customers and millions of dollars in increased client revenue, 3500+ efficient and enabled employees with a solution centric leadership all tell the story - A story of expanding possibilities.
Flatworld operates across geographies, with sales and delivery centers in India, Philippines, US, and UK. These offices provide strategic support and placement of personnel for customer enhancing solutions. Flatworld India is an ISO 9001-2008 accredited delivery provider that meets stringent global quality standards in all its service offerings.
Flatworld Solutions will be a partner of choice by providing value to enable our customer's long-term sustainable growth.
Flatworld is committed to providing ongoing value to our customers. We leverage technology and implement best practices, to provide a range of high quality and cost-efficient Information Technology Solutions, from global locations enabling customers achieve their business goals.
Early Formative Years
The Growth Trajectory
The idea behind company formation originated in the mid-90s to Jacob William (Group President and CEO, Flatworld) while on a visit to Mega Shopping Centers in US and Europe, which offered things as diverse as baby clothes and dog food in the same shop. The convenience of driving to a single location and doing business formed the foundation for multiple services idea behind Flatworld Solutions.
Early Formative Years
Flatworld Solutions started its operations in 2002, by offering 'Data Processing Solutions'. Later, Data Entry customers demanded to be provided with customer service, which led to the launch of 'Call Center Operations', as the second service. Further down the line, 'Finance and Accounting Services' was added to the line of services as existing clients for Data Entry and Customer Services wanted Flatworld to handle their account books as well. All initial service expansions were customer driven.
The Growth Trajectory
As the markets progressed, Flatworld Solutions added Specialized Solutions like Healthcare, Finance and Accounting Services, Creative Design, Data Entry Services, Engineering Services, Research and Analytics, etc. to its list of existing services.
Today, Flatworld Solutions and its associate companies have 3500+ employees working across global delivery centers catering to the business needs of over 18488 customers across 167 countries.
Our delivery model features an inclusive strategy: by choosing low-cost cities around the world and mapping their labor potential and business environment, we can satisfy the qualitative requirements of our global customers at the best possible prices. We have strategically positioned our delivery centers across the globe - in Asia, South America and Africa - to provide consistent, quality service to our customers, with redundancies in place to ensure continuity of business and the ability to handle spikes in workload and seasonal fluctuations.
Our workforce comprises a variety of skilled individuals with extensive domain knowledge, from design graduates to postgraduate engineers to business managers. Our customers reap the benefits of our 99% success rate in project handling. Flatworld teams offer plug-and-play benefits with mitigated risk, accountability, transparency and a single point of contact. Our global delivery centers are located in:
In addition to our skilled workforce, we are ably supported by state-of-the-art-infrastructure and highly advanced & secure VPN technology in our efforts to exceed client expectations.
Our Key Differentiators
With a combined experience of over 15 years in the global IT industry, we have the expertise and the know-how to provide tailor-made solutions to enterprises worldwide. Our services start with understanding customer requirements, documenting customer processes, evaluating customer goals and developing a customized training program for customer-specific processes. We then transition specific processes to global locations without dropping the ball, establishing quality metrics, tracking performance and reporting progress-resulting in excellent customer service and satisfaction levels that create loyalty and enhance your brand.
Here is a list of our strengths that differentiate us from our counterparts:
Fast project turnaround time
Substantial cost savings
Strict adherence to International quality standards
Expertise in executing customized project requirements to perfection (short-term as well as long-term)
Significant increase in business revenue and productivity
A dedicated Project Management, Transitions and Customer Engagement team available 24 hours a day
Experience in serving global customers for over 15 years
Vast domain knowledge and outsourcing expertise across multiple domains
Guaranteed continuity using robust retention and resource planning mechanisms
Presence of multi-lingual and multi-specialty team with excellent communication skills
Strategic delivery locations to exploit the latest technology to its full potential
Working with Flatworld Solutions allows you to open the door to a wide range of specialized services across diverse industries and verticals. What's more, we bring over 15 years of experience to the table, saving you precious time in assessing vendor capabilities, negotiating contracts and sorting out legal, compliance and SLA issues. We strongly abide by our core values of integrity, teamwork and excellence to develop enduring partnerships that withstand the test of time.
Welcome to the World of Possibilities, the World of Flatworld Solutions..