Get access to high-quality and affordable AI monitoring support services starting at just $8/hour provided by a highly-trained and qualified team of professionals
Are you looking for ways to improve the quality of your customer support and increase customer satisfaction? Are you finding it difficult to thoroughly analyze the huge amounts of customer interaction data to draw insights into how to better improve your customer support and satisfaction? Are you looking for AI monitoring support services to help you improve customer engagement and satisfaction? If so, you are at the right place.
Flatworld Solutions is a leading AI monitoring support service provider and can help you with a range of AI monitoring services. We use AI and automation to help clients monitor all customer interactions, even as they are happening. With our artificial intelligence monitoring support, you can provide instant feedback to your agents, alert managers in the event of any issues, ensure regulatory compliance, and gain deeper insights into how to improve you customer support operations. Outsource artificial intelligence monitoring support services to us to increase productivity and cut costs.
AI Monitoring Support Services We Offer
Flatworld Solutions is a leading AI monitoring support service providing company and has many years' experience with helping clients effectively monitor their customer support operations. We can reveal and resolve gaps in your customer support processes using a combination of machine learning technology and human reviewers. We always ensure that we understand our customers' requirements in detail to provide them with tailor-made solutions designed to their specifications. We have a team of highly-skilled professionals that can support any industry and cover any type of process. Outsource AI monitoring support services to us to see a difference in your productivity and customer satisfaction and engagement levels.
Our AI monitoring support services include helping clients with the following -
Perfecting the Customer Experience
Every provider of customer support service is constantly looking at ways to improve the customer experience and make it as seamless as possible. We can help you use artificial intelligence to analyze every call in order to reveal operational or service-based issues before any of your valuable customers are lost.
Maximizing Marketing Spend
We help our customers leverage advances in artificial intelligence and machine learning to generate data on all call content. We not only help clients to focus and analyze the quantity and quality of calls they receive from a marketing campaign, but also help them analyze what goes on in each of these interactions.
Making Quality Assurance a Priority
There has been a lot of advancements been made in artificial intelligence and machine learning over the recent past and our artificial intelligence monitoring support services leverage all these latest advancements. We help clients leverage artificial intelligence to score every call to quickly identify areas in which agents need further training or coaching.
Mastering the Sales Process
We can help clients leverage artificial intelligence and machine learning to gain insights into the entire sales process. Using artificial intelligence, clients can gain insights into not only how many sales they receive, but also how many sales they lose, and why. Our AI monitoring support services help clients to identify exactly where and when they lose out on opportunities.
Monitor and Train Agents without Bias
Our AI monitoring support services are a great way for you to effectively monitor and train agents without bias. Using AI, every customer interaction can be monitored to objectively determine which procedures agents should follow and which ones they should skip.
View Opportunities in Real-time
We help clients leverage artificial intelligence and machine learning to view opportunities in real-time. Using AI, we automatically track the number of opportunities received, converted, and lost. Using this information, clients can quickly determine exactly where, when, and why sales are missed.
Track Resolution and Conversion Rates
We help our clients use artificial intelligence to identify the factors that are preventing sales or the resolution of problems. Using AI, we track performance over time to identify and resolve weak points before they affect your bottom-line.
Call Center Performance Monitoring
Our artificial intelligence monitoring support services can help you monitor the functioning and performance of your entire call center over an extended period of time. We can set up AI-based processes to track customer satisfaction, conversions, conversations, common issues, resolution rates, and challenges faced by your customers and provide insights on how to improve the overall performance. This real-time monitoring information can be easily accessible through an easy-to-use dashboard.
Call Center Agent Monitoring
We can use AI to monitor client calls in real-time. This makes it much more convenient and easier to measure individual agents' performance and identify areas for improvement. This can also be used to roster agent shifts and form optimal teams. Using voice recognition technology, we can correctly attribute specific calls to specific agents, thus monitoring their performance over time and increasing their accountability.
Reports and Alerts
Our AI systems can be used to provide instant alerts and reports to the concerned people in case of any breaches in the process protocol by agents or things such as compliance issues or unwanted sentiments being aired to the customer. With these instant alerts, the right people can take action and prevent the issue from escalating further. This can also be used to retain customers and ensure that all problems are resolved as they arise.
Live Feedback and Analysis
Our AI systems provide live feedback to agents when they are on the call itself. The AI system is capable of automatically performing agent analysis, context analysis, sentiment analysis, and voice analysis. It provides live recommendations to the agents on areas of improvement and can also provide information on how to resolve problems in real-time and suggest ways to cross-sell or up-sell. This can help take the agent-customer interaction to a more productive level.
Real-time Compliance Monitoring
The call center industry, like every other industry, has its own set of standards and regulations to follow. Any breach in compliance or following regulations can cause significant damage and even lead to a huge loss in revenue. With our AI-based monitoring, you can ensure that all compliance standards are adhered to in every customer interaction.
Our advanced AI-monitoring technology can help you with things such as finding the most effective words to use during your client engagement, identify which greeting works best, and determining the best way to sell a new product to the customer. Our AI-monitoring system can analyze multiple calls to determine which greetings work best and the best way to cross-sell/up-sell to the customer. Since this information is provided in real-time, your agents are equipped in real-time to be as effective as possible.
Monitoring of Sensitive Information
We fully understand that there is always a need to maintain the confidentiality of your customers' sensitive information, such as credit card numbers, driver's license numbers, social security numbers, etc. Our AI-monitoring technology can help you automatically redact such sensitive information from audio recordings to prevent their misuse.
AI Monitoring Process We Follow
Many service-providing enterprises fail because they don't have the proper processes in place. Experience has taught us tried and tested processes that we follow when we interact with, and provide services to, our customers. Our systematic and streamlined process ensures that all our services are provided smoothly and that the entire process is hassle-free for our customers.
01. Requirement Analysis
In this first step, we thoroughly engage with clients to fully determine the exact requirements and specifications
In this step, a project manager plans the project in detail taking into consideration all the clients' requirements and specifications. Deadlines are factored in and the number of resources required for project execution are determined
03. Building & Monitoring
In this step, we start executing the project according to the detailed plan and monitor every step. At the same time, the client is informed of all significant stages in the project
04. Quality Control
Internal quality assurance teams at FWS monitor the project to ensure that each step in the project execution is performed according to plan and that the deliverables are completely error-free
05. Final Delivery
After all the errors have been dealt with, final project delivery occurs
Why Choose Flatworld Solutions for AI Monitoring Support Services?
There are many benefits to outsourcing your AI monitoring support services to Flatworld Solutions. We are a highly-reliable artificial intelligence monitoring support services provider and have served clients from multiple industry verticals. Some of the main reasons to choose us include -
We provide extremely cost-effective services to all our clients. Working with us will cost you a fraction of what it would if you got your work done locally. Our pricing is also flexible and customized to match each client's individual requirements.
All our employees work out of world-class facilities. We work out of excellent office spaces and have access to the latest tools and technologies as well as uninterrupted and smooth network connectivity.
We provide all our clients with only the highest-quality services possible. All our projects are delivered by extremely well-qualified and trained professionals. We are also ISO-certified, which allows our clients to rest easy knowing that we have processes in place to ensure high quality output.
Global Delivery Centers
We operate from over 10 delivery locations around the world that are spread around different time zones. This provides us with time-zone advantages, allowing us to deliver quality services faster.
We take data security very seriously at FWS. Our ISO/IEC 27001:2013 ISMS-certification means that all your data is securely stored and only released to third parties after receiving the appropriate permissions.
Single Point of Contact
When you partner with FWS, we assign a dedicated project manager that is always available to answer your queries. This manager functions as a single point of contact for all your queries.
All team members at FWS, including the call center executives, project management team, sales team, marketing team, and engineering team are available 24/7 to support you, which means we can be contacted anytime via phone or email.
We have a highly-experienced team that has worked on multiple projects. Our personnel have sufficient skills and expertise to handle any of your AI monitoring support needs. We provide high-quality work quickly and at affordable rates.
Our services are scalable, meaning that we have the resources and bandwidth to increase or decrease the number of people working on your project to suit your changing requirements.
Client Success Stories
Provided Video, Audio, & Text Monitoring Services to a Prominent South Asian Internet Company
Monitoring services were provided to a Singaporean client. We monitored video content recorded from a live stream in the backstage.
We provide Live Casino online gaming products which are being used by several online gaming operators in regulated markets. Flatworld solutions have been a reliable partner managing our requirements in a timely manner able to scale up or down when we required with little time prior to notice.
Outsource Artificial Intelligence Monitoring Support Services to Flatworld Solutions
Flatworld Solutions is a leading AI monitoring support service provider to clients all over the world. We have a highly-experienced and talented team that are motivated to help you succeed. We use only the latest and best tools and technologies to provide superior services at cost-effective prices.
If you are looking for a professional and affordable AI monitoring support service provider, get in touch with us today!