Articles - Call Center Services
5 Steps to Improve the Efficiency of Your Call Center Outsourcing Process
Read the blog post which lists and explains the 5 key steps to improve the efficiency of your call center outsourcing process. We leverage the latest methodologies and processes to ensure that we deliver maximum efficiency to the clients.
Read more »6 Key Reasons for APAC Dominance in the Helpdesk Support Market
The APAC region has always been dominant when it comes to providing helpdesk support services to major organizations across the globe. Learn why it has been one of the most dominant markets in the world.
Read more »14 Ways To Provide A Great Customer Experience In Your Call Center
Great client experience is the key to improve customer’s faith in the brand. Flatworld's 14 ways to provide a great customer experience is compilation of untold techniques that work brilliantly in call centers to lessen the customer frustration and build their confidence.
Read more »Are Phones No Longer Relevant for Call Centers?
Every business chooses a contact strategy that is best suited for approaching new leads and those willing to defect to better service providers. Planning a good contact strategy matters because the experience can strengthen the relationship or at worse make it sour.
Read more »25 Cold Calling Techniques for Sales Success in 2020
Read this great piece on 25 cold calling techniques that'll surely land you more sales. We have covered some of 25 latest trends that are totally original and soon-to-be-implemented by pioneers. You too could get yourself on the lead generation boat using these tricks from our list.
Read more »12 Tips to Perfect Your Telemarketing Scripts
We’ll help you change your cold calling approach if your agents are stuck with a boring script that makes conversations less personalized and bot-like. Read our 12 tips to perfect your telemarketing scripts to see your credibility grow and close good deals more frequently.
Read more »7 Top Customer Service Skills Your Business Needs to Acquire
Great customer service in the key to any business organization. Read the article by Flatworld Solutions which lists the top customer service skills that your business must acquire.
Read more »Top Customer Experience Trends to Watch Out for in 2020 and Beyond
The customer experience domain us rapidly changing with every passing year. Know what the top customer experience trends are to watch out for in 2020 and beyond.
Read more »6 Call Center Trends that Will Make an Impact in 2020
Call centers are not exempt from innovation. New and smart technology is filling the void left by aging and traditional call center technology. Our compilation of 6 call center trends will awaken the true potential of your contact center and streamline your day-to-day operations as well as take the client-agent relationship to unexplored heights.
Read more »6 Ways in Which Culture and Brand Affect Client Experience
A healthier customer experience (CX) can assist you to endorse your products and enter the global marketplace. However, you must prioritize the cultural aspects of your business, train your employees, leverage digital channels, and identify areas for improvement. Read the article to find out how cultural difference impact customer experience.
Read more »10 Key Points to Evaluate a Call Center Outsourcing Vendor
We understand that there are several call center outsourcing service providers in the market and the decision to zero-down on one can be a daunting task. Read this article from Flatworld Solutions where we have listed down the top points to consider while choosing a call center outsourcing vendor.
Read more »How to Gain the Trust of Customers by Showing That You Care?
Read FWS' article on how to stay competitive in the current volatile business environment by learning on how to gain the trust of customers.
Read more »Is Philippines the Call Center Capital of the World?
As per the recent stats, Philippines employs 1.7 million people with different skill sets and captures 15% of the global outsourcing market! Is it safe to say that Philippines has become the call center capital of the world?
Read more »Top 15 Reasons to Leverage Live Video Chat for Your Business
Customer service has become one of the most important aspects of any business today. Live video chat is one of the upcoming forms of providing superior customer service to your clients. Read the article to know the top reasons on why you should leverage live video chat for your business.
Read more »Call Center Glossary of Terminologies and Abbreviations
The common jargon used by call center executives and managers can get a bit difficult to understand for newcomers. To make things easy we have listed all the popular call center terminologies, acronyms, and abbreviations.
Read more »Top 8 Benefits of Multi-channel Contact Centers
Multi-channel contact centers have been gaining popularity in the past few years and this trend will continue in the same fashion in the coming years too. Read the article to know the top 8 benefits of multi-channel contact centers.
Read more »Why Should You Immediately Switch your Contact Center Agent Software to WebRTC?
WebRTC is the future for contact center software, and will drive better customer-client interactions while helping you save costs and provide better service. Read this article to know more about the way this open source software will change the call center industry.
Read more »10 Reasons Your Business Needs CCTV Monitoring or Video Surveillance
CCTV surveillance is extremely important in order to ensure complete protection of your business premises, while also keeping the safety of your employees and customers on top. We tell you the top 10 reasons why your business needs CCTV surveillance and its benefits.
Read more »Is It Right to Call BPaaS the Next Wave of Contact Center Delivery?
With BPaaS gaining tremendous popularity among businesses worldwide, it is increasingly being leveraged by companies for their contact center delivery. Read on to find out whether BPaaS can be the next wave of contact center delivery.
Read more »Top 10 Trends That Will Drive Call Center Outsourcing in 2017
Read top 10 call center outsourcing trends to get an idea as to what you could do differently in 2017 to make your call center effective and successful.
Read more »Top 6 Reasons to Migrate Your Call Center to the Cloud
Most of the companies today are moving their call centers to the cloud. Read the article to know the various reasons for which you need to migrate your call center to the cloud.
Read more »How AWS and Cloud Migration are Transforming Call Centers
Cloud technology service providers such as Amazon Web Services (AWS) are fast becoming standard when it comes to implementing the latest technology for call centers. Flatworld Solutions' article explains why.
Read more »Benefits of Virtual Call Centers
As technology changes the way customers interact with companies, virtual call centers are fast emerging as cost-effective solutions to manage high call volumes and address declining customer satisfaction levels.
Read more »Why Outsource Call Center Services?
India has emerged as a productive location for business process outsourcing primarily because of its intrinsic strengths.
Read more »Benefits of Call Center Outsourcing
As per an estimate, companies save anything from 30% to 60% by outsourcing their call center services.
Read more »Offshore Call Center Services
Many different factors make India an attractive destination to offshore call center services.
Read more »Advantages of Flatworld's Bilingual Tutors
Bilingual online tutoring is a much better option than taking a language course at school.
Read more »Choosing the Right Call Center Partner
India has emerged as the favorite destination for Business process outsourcing or BPO as it is commonly known.
Read more »Web Merchant Accounts Services
Flatworld's Web Merchant Accounts Services provides you with a niche that will only set your business angle expanding into new and fresh arenas.
Read more »Call Center Outsourcing Service
Choosing the right Call Center Outsourcing Service provider in India is a critical decision that will define your business' growth.
Read more »Outsourcing Technical Support
Today's competitive market seems to witness frustrations produced by busy signals, long hold times and incompetent staff leading to a natural loss of customers.
Read more »Online Tutoring Services
Online tutoring is a good option if you don't have time for regular studies or need additional help in studies.
Read more »12 Major Challenges Faced by the Call Center Industry
Call center is one of the most powerful sectors, which contributes majorly to the economies of Asian countries like India, Philippines, Malaysia, and China. But, it has its share of challenges.
Read more »
Call Center Staffing Calculator
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Call Center FTE Calculator from Flatworld Solutions is One-of-its-kind, FREE online tool that helps you calculate the number of agents and cost requirement for your call center operations, with least possible inputs. This calculator is easy-to-use and is made to provide you the best user experience while getting an accurate answer to your call center expansion requirements. In case you need some assistance with our Call Center Staffing and Cost Calculator, please refer to our 
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INDIA
No.6, Banaswadi Main Road, Dodda Banaswadi, Bangalore - 560 043
Corporate Court, #15, Infantry Road,
Bangalore - 560 001
PHILIPPINES
Lucita Building Lapu Lapu Cr. Sobrecarey Street, Davao City 8000
USA
116 Village Blvd, Suite 200, Princeton, NJ 08540