Call Center Services - Case Studies

Choosing the right call center outsourcing service provider in India is a critical decision that will define your business' growth. In an industry that is entirely people-centric and expanding with the times, Flatworld has kept itself up-to-date with the latest trends and etiquette. Our well-organized recruitment and training procedures ensure that we sustain the industry's best talents guaranteeing complete customer satisfaction.

Read our call center case studies or success stories that stand as a tangible proof of the quality, efficiency and professionalism of our call center outsourcing services.

FWS Provided Call Quality Monitoring Support for AI Platform Provider

Flatworld Provided Call Quality Monitoring Services to an AI Platform Provider

A leading AI platform provider was looking for a reliable and cost-effective service provider who could help them with call quality monitoring. Our team provided them with cost-effective services.

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FWS Provided Inbound Call Center Support for Healthcare Consultant

Flatworld Solutions Provided Inbound Call Center Support Services to a Berlin-based Healthcare Consultant

Learn how FWS' inbound call center staff supported the customer's back-end team by coordinating with the patients in real time.

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Ticketing and email Support for Home Improvements Products Manufacturer

Flatworld Solutions Provided Ticketing & Email Support Services to a Leading Home Improvement Products Manufacturer

Read how FWS provided capable agents to handle the ticketing and email support requirements of a leading home-improvement product manufacturer.

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FWS Provided Telecalling Lead Generation to a Leading Financial Firm

Flatworld Solutions Provided Telecalling Lead Generation Services to a Leading Financial Firm

Learn how Flatworld Solutions assisted a leading financial company achieve their leads quota with Telecalling lead generation support services.

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FWS Provided IT Support to Motorcycle Insurance Company in the UK

Flatworld Solutions Provided IT Support to a Motorcycle Insurance Company in the UK

Read a case study to learn how Flatworld Solutions provided Level 1 & Level 2 support to a motorcycle insurance company based out of THE UK. We helped the client to scale the service from a mere 30% to a whopping 90% in fleeting time.

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FWS Provided Live Video, Audio and Text Monitoring to Internet Firm

FWS Provided Video, Audio, & Text Monitoring Services to a Prominent South Asian Internet Company

Read FWS' case study on how customer support professionals helped a Singapore-based client with live streaming videos by using their back-stage monitoring systems.

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FWS Provided B2B Appointment Setting to a Leading Cleaning Service Firm

Flatworld Solutions Provided B2B Appointment Setting Services to a Leading Cleaning Service Company

Read this case study to know how FWS’ B2B appointment setting services helped the Virginia-based client to find new business opportunities and scale their business.

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Product Support Services Case Study

Product Support Services

A leading network security and information management client approached Flatworld Solutions for rigid support setup to aid its product sales team, as it was getting difficult for them to manage the support function.

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Unique BPO Platform

Outsourcing BPO Services

Flatworld Solutions helped a leading IT services company's BPO division process mail order fulfillment for millions of orders each month by designing a unique BPO platform meant for mail order processing.

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High Potential Lead Generation Services

Lead Generation Services

A rapidly growing e-logistics company generated large number of sales leads by outsourcing lead generation services to a Flatworld Solutions.

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Call Center Services

Customer Support Services

A leading global online medicine retailer wanted to do away with its customer support problems, and contacted Flatworld Solutions' call center services division for effective solutions.

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Customized BPO Platform

Gaps in a BPO Process Fixed for Healthcare Survey Campaign

UAE based client approached Flatworld Solutions to design a customized BPO platform and streamline their process and policies so that could help them meet their business objectives and achieve better CSAT scores.

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Outbound Sales Calling Services

Outbound Call Center Services Support

Flatworld Solutions offered outbound sales calling services to a UK based client and helped them improve their business revenue by increasing the sale of their mobile applications.

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Special Support Operations

Inbound Call Center Services Support

Client approached Flatworld Solutions to help them by designing a unique BPO platform that could improve the performance of their inbound tech support.

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Recovery Services Offered

Disaster Recovery Services

Flatworld Solutions examined and addressed the disaster recovery situation of a client and offered reliable business continuity services that helped customer mitigate operational risks.

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Health Insurance Company Benefits from FWS

CATI Services for a Health Insurance Company

Flatworld Solutions successfully created interview screens using Industry Standard CATI Application for an established health insurance provider in the State of North Carolina.

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CATI Field Services

Flatworld's CATI (Computer Aided Telephone Interviewing) Field Services

Flatworld Solutions assisted a leading international company in the Internet media and market research domain by delivering surveys in shorter TAT.

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CATI Web Surveys

CATI Market Research Case Studies - CATI Web Surveys for Measurable Results

Read the following case studies to see how Flatworld's CATI services performed across different industries.

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Captive offshore BPO Center

Business Continuity services

Leading insurance provider enters into a 3-year contract for offshore Business Continuity services.

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Offshore Outsourcing

Call Center Offshore Outsourcing

Flatworld transformed the sales process for a global software and services company based in the US.

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Leading Call Center Customer Support

Call Center Customer Support Services

Flatworld offered its call center outsourcing services to provide Tier 1 support to its client's customers across the Asia-Pacific region on its key products.

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Call Center Services

BPO Platform Implementation Services

A leading talent scouting company secured Flatworld's BPO Platform Integration Services, allowing them to save big on costs and achieve numbers against defined success metrics.

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Call Center Services

CCTV Surveillance and Monitoring Services

A renowned restaurant chain with outlets across USA and UK greatly benefited from our timely and cost-effective CCTV monitoring services.

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Pricing is a critical factor to consider before outsourcing. Our pricing model allows you to keep your costs in control.

Case Studies

Case Studies

Read Case Studies to find out how we helped our clients with Call Center Services.

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