In the midst of the Covid pandemic affecting the whole world, Flatworld team has rallied around minimizing service disruptions for our customers, while ensuring the safety and security of our employees and the community.
We have over 3500+ team members working remote, all managed within a week. Read more
Choosing the right call center outsourcing service provider in India is a critical decision that will define your business' growth. In an industry that is entirely people-centric and expanding with the times, Flatworld has kept itself up-to-date with the latest trends and etiquette. Our well-organized recruitment and training procedures ensure that we sustain the industry's best talents guaranteeing complete customer satisfaction.
Read our call center case studies or success stories that stand as a tangible proof of the quality, efficiency and professionalism of our call center outsourcing services.
An event management firm based in the US outsourced outbound calling to us and wanted us to train 15 skilled agents to confirm the attendee list. The agents had to be trained in a week to scale up operations in the future. The project challenges were tackled seamlessly and the client agreed for a contract renewal.
A contract research organization that specialized in safety and compliance of life sciences and food industry wanted a professional outsourcing company to provide cold calling support to measure the interest of prospects and turn them into warm leads.
A Cybersecurity magazine publisher required cold calling services to elicit interest from potential clients in the information technology sector. Our team provided high-quality services much to the client’s satisfaction.
India’s largest manufacturer of grey cement, white cement, and ready-mix concrete (RMC) was looking for a reliable provider of call center services to help them with their NPS service offering across 3 segments – stockist, painter, and retailer. We provided cost-effective, high-quality, and reliable services.
A leading Mumbai-based real estate firm was looking for a reliable outbound calling service provider who could help them with outbound calling services. Our team provided them with cost-effective services.
A leading provider of restaurant management software was looking for high-quality inbound and outbound calling services. Our team provided the services and surpassed the client's expectation, much to the client's delight.
A leading cartoon drawing company was looking for a reliable service provider who could provide them with order processing services. Our team provided them with the required services within a quick time.
A leading management platform provider was looking for a reliable service provider who could provide them with telemarketing services and lead generation. Our team at FWS provided the client with cost-effective services.
A UK-based client wanted to outsource outbound calling and booking services to shift potential customers to a cheaper maintenance plan. Flatworld Solutions dealt with the project with professionalism and delivered outstanding results to the client.
A vacation rental company approached us for skilled agents who can perform data search on their platform to extract homeowner contacts. We met the client’s deliverables in just a week, and they were highly satisfied with our results.
Read a case study to learn how Flatworld Solutions provided Level 1 & Level 2 support to a motorcycle insurance company based out of THE UK. We helped the client to scale the service from a mere 30% to a whopping 90% in fleeting time.
A leading network security and information management client approached Flatworld Solutions for rigid support setup to aid its product sales team, as it was getting difficult for them to manage the support function.
Flatworld Solutions helped a leading IT services company's BPO division process mail order fulfillment for millions of orders each month by designing a unique BPO platform meant for mail order processing.
UAE based client approached Flatworld Solutions to design a customized BPO platform and streamline their process and policies so that could help them meet their business objectives and achieve better CSAT scores.