Choosing the right call center outsourcing service provider in India is a critical decision that will define your business' growth. In an industry that is entirely people-centric and expanding with the times, Flatworld has kept itself up-to-date with the latest trends and etiquette. Our well-organized recruitment and training procedures ensure that we sustain the industry's best talents guaranteeing complete customer satisfaction.
Read our call center case studies or success stories that stand as a tangible proof of the quality, efficiency and professionalism of our call center outsourcing services.
Here is a detailed account of what a tech enabler for payment gateways faced when they needed to outsource inbound customer support to Flatworld Solutions. In a nutshell, we offered them agents ready to be trained as per their cultural fit and deployed as remote agents to take inbound calls.
Read this detailed case study to know how Flatworld helped a UK-based property owner by live monitoring their assets and facility using a remote infrastructure at affordable rates. Our infrastructure meant the client had saved a lot of money by not procuring dedicated monitoring equipment or hiring people to keep track of monitoring activities.
A data intelligence solution provider required remote desktop support services at affordable rates. We assigned an experienced technical support engineer who provided high-quality remote desktop support at cost-effective prices.
A US-based company that served restaurateurs approached us for delegating order management services. We took over functions like accepting orders via phone calls and updating information on the client's CRM. This allowed the client to focus on other priorities.
A digital marketing agency required inbound call center services to audit inbound calls and segregate customers into their respective service category. We assigned a team of experienced inbound callers who provided high-quality services at affordable rates.
A UAE-based space and design solutions provider for exhibitors required outbound call center services. We assigned a team of experienced outbound callers who provided high-quality services at affordable rates.
A management software solutions company required cold calling services to call their target audience, gauge interest, and generate appointments for their onshore team. We provided the required services within the deadline at affordable rates.
A top Bangalore-based educational institution outsourced cold calling services to declutter their contact queue. This proved beneficial because we trained our team in short notice and handled cold calling with speed and accuracy.
A leading healthcare essential producer was looking for an outbound calling service provider who could help them to boost the sales of their PPE kits. Our team provided the services within a quick time.
A reputed logistics start-up wanted to promote its services and app among truckers and companies that needed shipments delivered at competitive rates. The client’s app matched the shippers with the right truckers based on truck type, hauling capacity, and cost. We contacted potential customers on the client’s behalf and promoted the app and ts features that lead to an increase in ROI and their customer base.
An event management firm based in the US outsourced outbound calling to us and wanted us to train 15 skilled agents to confirm the attendee list. The agents had to be trained in a week to scale up operations in the future. The project challenges were tackled seamlessly and the client agreed for a contract renewal.
A contract research organization that specialized in safety and compliance of life sciences and food industry wanted a professional outsourcing company to provide cold calling support to measure the interest of prospects and turn them into warm leads.
A Cybersecurity magazine publisher required cold calling services to elicit interest from potential clients in the information technology sector. Our team provided high-quality services much to the client’s satisfaction.
India’s largest manufacturer of grey cement, white cement, and ready-mix concrete (RMC) was looking for a reliable provider of call center services to help them with their NPS service offering across 3 segments – stockist, painter, and retailer. We provided cost-effective, high-quality, and reliable services.
A leading Mumbai-based real estate firm was looking for a reliable outbound calling service provider who could help them with outbound calling services. Our team provided them with cost-effective services.
A leading provider of restaurant management software was looking for high-quality inbound and outbound calling services. Our team provided the services and surpassed the client's expectation, much to the client's delight.
A leading cartoon drawing company was looking for a reliable service provider who could provide them with order processing services. Our team provided them with the required services within a quick time.
A leading management platform provider was looking for a reliable service provider who could provide them with telemarketing services and lead generation. Our team at FWS provided the client with cost-effective services.
A UK-based client wanted to outsource outbound calling and booking services to shift potential customers to a cheaper maintenance plan. Flatworld Solutions dealt with the project with professionalism and delivered outstanding results to the client.
A vacation rental company approached us for skilled agents who can perform data search on their platform to extract homeowner contacts. We met the client’s deliverables in just a week, and they were highly satisfied with our results.
Read a case study to learn how Flatworld Solutions provided Level 1 & Level 2 support to a motorcycle insurance company based out of THE UK. We helped the client to scale the service from a mere 30% to a whopping 90% in fleeting time.
A leading network security and information management client approached Flatworld Solutions for rigid support setup to aid its product sales team, as it was getting difficult for them to manage the support function.
Flatworld Solutions helped a leading IT services company's BPO division process mail order fulfillment for millions of orders each month by designing a unique BPO platform meant for mail order processing.
UAE based client approached Flatworld Solutions to design a customized BPO platform and streamline their process and policies so that could help them meet their business objectives and achieve better CSAT scores.