Are you stuck trying to frame sensible questionnaire to interview your audience? Then using inferior CATI services to cut corner is not the best way. What you need is a highly intuitive Computer-assisted or Computer Aided Telephone Interviewing (CATI) that improves the performance and quality of market research data collection by helping interviewers ask relevant and effective questions. The responses are simultaneously recorded onto a computer system for further analysis.
At Flatworld Solutions, (FWS) we offer you the best end-to-end CATI Services for market research data collection. This comprises the very best in CATI software and includes a CATI call center which is a completely automated, predictive dialer enhanced telephone center with Rapid Dial. Our CATI market research solutions and services are highly effective in international B2B and consumer interviews. They offer significant benefits in terms of sample management, question routing, accuracy, and timing.
Studies We Perform Under CATI Research
CATI services can help you with detailed analysis of many business facets. This service can help you understand the customer behavior, market behavior, and everything in between. The studies covered under CATI research includes the following -
Urban and rural studies
Analysis and buyer behavior and market segmentation
Quantitative pricing research
Report creation and presentation
Event feedback survey
Study on need analysis
Testing advertisement response
Studies on product development and its usage
Evaluation of customer experience and satisfaction via survey
What Makes Our CATI System Different?
Automatic Call Scheduling
Interviewer Training and Monitoring
At Flatworld, we have all the elements of an effective CATI system; Starting with a well-designed questionnaire created in-house and ending with customer feedback about our interviewers. Here's what makes us different -
Having a ready paper questionnaire and just sticking it into the computer is not all that it takes into developing a CATI survey. We ensure that question layout is effective, and that skip logic and valid response values are specified in all our questionnaires. The data collected is then coded by the CATI system and updated in the database. Control and performance reports are available which help to deliver quality and timeliness.
Some of the design functions that make our system efficient include the following -
Editing allows us to identify any discrepancies in respondents' answers and record errors done by the interviewer
Customization allows the text of a question to be tailored based on the answers to previous questions
Probing is used to extract the "best estimate" answer from a respondent when an appropriate answer is not offered
Autodialing helps in reducing the load on the human operator by reducing human errors
Automatic Call Scheduling
Scheduling calls to respondents automatically is a vital part of a CATI system. Randomizing and scattering call attempts, prioritizing important calls, and adjusting time zone differences are all strategies that go a long way towards making a survey effective.
Interview-length helps in ensuring the reliability of computer-assisted interviews, as it is a well-studied fact that the longer an interview or survey, the less reliable the data quality.
Interviewer Training and Monitoring
Includes training interviewers to persuade respondents to participate in the survey and gather accurate data. Monitoring the interviewer and receiving customer feedback ensures that the interviewer is effective.
Enterprise Reporting System
Once you outsource computer aided telephone interviewing services to us, we collect data and reports on events in real time with access to analysis reports and voice recordings.
Call Center Software we use
CATI Service Process We Follow
Designing a series of questionnaires isn't easy when you have a partial understanding of your audience and less experience in customizing the layout for enhanced user interaction. By using a transparent strategy, we provide computer aided telephone interviewing services that are ideal for your business to enhance the accuracy of microdata by engaging survey respondents. The steps we follow as part of CATI service is as follows -
01. Gathering Intelligence
We compile questions that need answers by working with your team, this allows us to skip questions that are less relevant to the respondent
02. Interview Scheduling and Interviewer Training
We impart high-quality training to interviewers to obtain and analyze the inputs from respondents. We also schedule the interview by prior consultation with respondents
03. Design & Customization of Questionnaire
We customize questions to extract answers that give better business insights. The computerized questions are customized by CATI software's smart logic by automatically skipping irrelevant questions
04. Executing Phone Interview
Once questions are prepared and fed into CATI software we interview clients by reading out questions. The user response is directly fed into the software for further analysis
05. Input Analysis and Report Creation
Our experts and analysts transform the inputs into high-quality business insights and reports that will support better decision making
Why Choose CATI Services from Flatworld Solutions?
Are you keen on outsourcing computer aided telephone interviewing services for better value? You are not alone, there are many businesses that need insights to take their day-to-day engagements and customer service to the next level. If you are ready to evolve we have the solution to carry you to the goal in the fastest way. Here are benefits of choosing FWS' CATI services -
Certified CATI Services Company
Flatworld Solutions is a reputed provider of CATI services because our services are ISO 9001:2015 certified. Since our inception in this industry 16 years ago we have followed high quality standards to meet the industry expectation and guarantee better results as well as value in the long run
Ours is an ISO/IEC 27001:2013 certified company that adheres to data security standards approved by the information security management system. We eliminate security risks and protect your confidential data by using technology and physical infrastructure as barriers. This will ensure complete security and assurance that only signatories of Non-disclosure who are assigned to the project have access to protected information
High Accuracy and Quality Service
FWS' high-quality CATI services have consistently produced precision reports that are sought by B2B businesses worldwide. With 100% transparency and 98% accuracy, we capture customer insights through tailormade questionnaires that are relevant to prospect target audience
We have equal concern for the time you spend waiting for results. Our CATI services can be implemented in short TAT that includes 35% of the time that is saved by outsourcing CATI services to call center professionals at FWS
As your business evolves you may need to cover a large target group of respondents. To do so, in an efficient manner, you will need scalable performance - one that can be availed by turning to us. You can target a broad range of verticals that include real estate, broadcasting, software, etc.
Pocket-friendly Pricing Options
Cost is a critical factor in price sensitive markets. To ensure you get the best value for your budget we offer a flexible pricing structure that comes with customizable components, so you can choose the service that justifies your business needs
You will be assisted throughout the project and after by a dedicated specialist who is also a subject matter specialist. In this way, you can skip the queue and straightaway get your issues resolved without waiting for help from the upper hierarchy
CATI Services Software
Since CATI software is essential to customize the questionnaire we use advanced software with smart branching logic to automatically omit irrelevant questions. The proprietary software used by our team will help in gathering valuable microdata as well as to maintain an orderly flow of questions depending on the answers submitted by the survey recipient. The software we use has an intuitive interface that allows questions to be read from the computer screen
Experienced Team of Call Center Specialists and Analysts
We have a team of savvy call center agents who are well-versed with CATI software. Our agents are skilled to simultaneously handle phone calls and conduct interviews as per the schedule. Our team possess 10+ years of experience in various call center service facets to help you make the best business decision
At Flatworld, we routinely upgrade the physical, technology, and security infrastructure to remain consistent with up-to-the-minute needs of the industry. This enables us to render call center services that are accurate, and secure to bring maximum satisfaction to your team
Secure Data Exchange
We use highly secure FTP and VPN to let you share confidential data with us. The data once received at our end is stored in the Cloud for easy access and management. Using a secure login, you can access the data and reports from our network for taking best business decisions
Our personalized support can be availed from your local time zone as we work on a 24x7 basis throughout the year. When you need to hear from us you can give us a call or write an email to get a quick response
Client Success Stories
A Health Insurance Company Benefits from Flatworld Solutions' CATI Services
A US client contacted Flatworld Solutions to carry out CATI service on 2000 customers guided away from the competitors. The interview was intended to determine the choice for referral management. We helped increase conversion by 91%.
Outsource CATI Services to Flatworld Solutions - The Leader in Call Center Service Outsourcing
We hired Flatworld Solutions for their cold calling, telemarketing, sales, and lead mining services. From initial conversations right through the functional application, Flatworld and their team have earned our respect and praise. They have always demonstrated initiative and commitment to our campaign to ensure the quality of their service and our service which is something that we value the most. We'll continue to use their services and are appreciative of their efforts.
At Flatworld Solutions, we have been providing value-added Computer-assisted Telephone Interviewing services to our global clients since 2002. With our cost-effective services, fast turnaround time, dedicated staff and well-defined processes, it's easy to see what makes our services attractive in the CATI marketplace. With 16 years of combined experience in call center service we have emerged as a true leader in call center services to become the first choice for clients who outsource CATI services.