The contact center industry is estimated to be a whopping $28.09 billion. Do you know that your competitors may be running a sleek contact center operation, putting your business at risk? Do you have a customer facing function and are you looking to leverage the best contact center outsourcing workflows to ensure that you provide the best customer experience to your customers? If so, you can benefit significantly from our contact center services.
Flatworld Solutions is a leading contact center company and has over 18 years of experience in proving a range of contact call center services to a diverse and growing clientele from across industries and the world. We provide state-of-the-art contact center solutions from over 10 global delivery centers spread across the world. Leveraging a low-cost workforce that comprises some of the most talented and dedicated agents, we can pass on significant cost-savings to our clients while never compromising on the quality. Choose our contact center as a service and ensure that you surpass your competition and remain the preferred company to your client base.
We provide a wide range of call center solutions delivered by a seasoned team of contact center outsourcing consultants. Our services include -
We have over 18 years of experience in running inbound call centers for a diverse and global clientele from across industries. Our experience has streamlined our processes so we can deliver significant cost savings to our clients.
An outbound call center is important if you are looking to reach out to your prospects and educate them on your products or services. Our outbound callers are thorough professionals and will ensure that your prospects think highly of your brand.
Many clients have approached us for telemarketing services, and we have never disappointed. We have trained and qualified agents who know how to speak professionally and courteously to ensure that your brand, products, or services are optimally presented.
If you are looking for the best lead generation services in the industry, you are in the right place. We have a team of agents that have performed lead generation activities for numerous clients and provided them with warm leads that are ready to close.
We also provide contact center as a service, wherein you only pay for the services received. We take care of all the recruitment and infrastructure costs so that you can choose the services you need and pay only for that.
A contact center is usually the first place where customers get to interact with your brand. We provide omnichannel customer service so that your customers can contact you on whichever channel they prefer, including phone, email, social media, or chat.
Our contact center consultants can be counted on to provide end-to-end advisory on all aspects related to contact centers. Our experts have spent decades in the industry and will get you up and running with your call center so that you don't lose customers to poor customer service.
We can provide you with highly trained and technically competent agents to provide your prospects and/or customers with world-class customer support, including technical support.
If you are looking for the best means to monitor your call center, we have got you covered. We will unleash a full set of tools and best practices to identify gaps in your service delivery and provide solutions to rectify them.
We provide cutting-edge cloud contact center services leveraging the latest and best that the cloud has to offer.
We work diligently and efficiently while incorporating best practices to provide seamless and value-adding omnichannel contact center services.
Our outbound callers can be counted upon to leverage the latest technology to reach out professionally to your prospects or customers.
We have over 18 years of experience in providing specialized and customized inbound contact center services.
Our call center services are comprehensive and designed to put a smile on every prospect or customer that we interact with.
With our services, you gain access to many benefits, including -
We provide our call center solutions at highly affordable prices designed to attract firms of all sizes and requirements.
We provide round-the-clock and multichannel assistance so that you are always available when your customers need you.
We routinely keep up with the latest developments in the industry and implement best practices continually.
Our solutions improve accuracy, automate tasks, and provide timely information.
Flatworld Solutions' streamlined approach towards providing comprehensive solutions makes your customers' journey delightful.
We provide our contact center outsourcing services at all times of the day or night. With us, you will never miss a beat.
We have the resources and bandwidth to seamlessly increase the headcount or decrease it to deal with changing business requirements.
Flatworld Solutions has a solid presence in the Philippines where we have a global delivery center. Employing only the most rigorously selected candidates, we put our experience to use to provide world-class and cost-effective contact center services in the Philippines for all requirements.
A US-based event management company from the US required professional outbound calling services. We trained 15 agents to provide highly efficient and professional services.
A contract research organization specializing in capturing the interest of prospects and turning them into warm leads required cold calling services. We provided world-class services at cost-effective rates.
I have been using Flatworld Solutions for the past few months and am completely satisfied. They are very reasonably priced and do exactly what's asked of them.Spokesperson, Travel solutions company in London More Testimonials »
We are a leading player in the contact center industry. With our services, you can -
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