In the midst of the Covid pandemic affecting the whole world, Flatworld team has rallied around minimizing service disruptions for our customers, while ensuring the safety and security of our employees and the community.
We have over 3500+ team members working remote, all managed within a week. Read more
Inspire & delight your customers with each interaction. Avail customer loyalty management services to positively impact your business growth!
Are you unable to provide an appropriate amount of attention to your loyal customers? Are you concerned about the extent to which you should approach, delight, and attract your faithful clienteles? If the answer to any of the questions is in affirmation, then, you must collaborate with a customer loyalty service provider like us. We take a comprehensive approach to prevent your valued customers from reaching out to your competition.
At Flatworld Solutions, we go the extra mile to make your customers a sponsor of the brand. We offer reliable customer loyalty management services and provide useful insights on promotions, subscription renewals, and reward points. In this way, you can manage your revenue funds by maintaining a healthy list of loyal customers. You can rely on our B2B data cleansing professionals to filter the most important customers in the database. In addition, we can send personalized multi-channel messages to your customers, so they can contact you for repeat business.
Customer Loyalty Management Services We Offer
At FWS, our agents use intelligent technology to handle disruptions to achieve customer loyalty management and analytics expertise. We will pass your brand to highly valued customers through various social communication channels, including phone, emails, and SMS. This will allow your business to generate sound revenue and renew your customer’s interest. Our customer loyalty management service includes the following.
Start Offer or Discount in Post-Sale Analysis
Creating a loyalty program
Involvement of customer service
Presentation of new plans and latest information
Customer report analysis
Customer Loyalty Management and Retention Services Process We Follow
We follow industry standard practices. Our goal is to provide customer loyalty management and retention services with maximum transparency, giving you a clear understanding of our highly sought-after loyalty customers. The service is implemented as follows -
01. Request input
We will work side by side with your team to determine the requirements. This helps us identify your loyal customers for multi-channel communication.
02. Update database
We will clean up your database and add a list of the latest information to plan your contact strategy.
03. Custom communication
We offer customized communications through offers, service upgrade options, and other propositions to encourage your customers to become more involved in your business.
We provide high-quality reports and insights to help you plan the next step in building strong customer relationships.
Industries We Cater to
We can tailor our customer loyalty management services to the unique needs of each industry and verticals. This includes -
Public Sector / Government
Retail & Ecommerce
Why Choose Customer Loyalty Management Services from Flatworld Solutions
Flatworld Solutions is a major customer loyalty management firm with approximately 16 years of experience in providing customer loyalty management and retention services to global clients. Through us, you can get high-quality potential customers and increase your ROI. Many of the benefits of leveraging our services are -
Don't worry about the shortage of resources needed to conduct customer loyalty management campaigns. Our flexible pricing options, which are based on factors such as expertise/volume of consultants, geographic location, and an average number of calls per week, can help you strengthen your customer base at an affordable rate.
We constantly guard the information resources, including tools, people and other IT systems. As per ISO/IEC 27001: 2013 guidelines, FWS makes every effort to ensure the discretion of the company’s confidential information is maintained as per the ISMS regulations.
Our call center supervisors use the most advanced tools, technologies, and infrastructure to achieve your business goals within the required timeframe. Our office has 8 local connection redundancy levels, Telco-grade data centers, uninterruptible power supplies, FM-200 fire protection systems, etc.
We have applied the Six Sigma approach to every stage of our facilities and processes to help our team increase their productivity and reduce waste. When you outsource customer loyalty management services to us, you will receive the best consultation and services that will help you plan/reconstruct your campaign.
Our customer loyalty management process is robust and created after years of analysis and experience. When you collaborate with us, we will do a careful scrutiny of your existing process and document all procedures in CRM that will help you identify gaps and find new opportunities.
We have an integrated CRM to track project progress, view real-time customer data and track it.
Multilingual Language Support
Many of our consultants and executives are multilingual. Thus, you can communicate with them in a language in which you feel comfortable.
Our contact center agents are available 24 hours a day, 7 days a week, and can answer your questions immediately. Irrespective of the time zone difference, you can always contact us.
We have a proven recruitment process that attracts, educates and hires the best talent. In addition, we have more than 200 support executives while our total management experience exceeds 100 person-years. Therefore, if you outsource customer loyalty management and customer retention services to us, you can count on quality service.
Comprehensive Weekly/Monthly Cold Calling Report
We provide highly detailed weekly/monthly reports that will allow you to perform gap analysis, apply best practices and prioritize key processes to develop sales strategies and execute healthy marketing campaigns.
Option to Scale-up
With us, you can expand your customer loyalty management demands to effectively manage project requirements and budgets. With us, you do not need to worry about additional overheads or layoffs.
Client Success Stories
Flatworld Solutions Offered Outbound Sales Calling Services to a UK Based Client
Read how Flatworld Solutions provided outbound sales calling solutions to a UK based client and helped them improve their business revenue by increasing the sale of their mobile applications.
I have been working with the Business Development Manager, Call Center Services, and wanted to express my complete satisfaction in dealing with him. He responds so quickly and is very easy to work with - I even asked if he ever sleeps - I think our 2 companies will have a strong partnership due to him.
Outsource Customer Loyalty Management Services to Flatworld Solutions
Flatworld Solutions is a leading call center firm that has been providing customer loyalty management services for the past 16 years. Our expert services are available to companies that deal with loyal customers. As we focus more on attracting repeat customers, we give value to creating a unique contact strategy that can help you generate more revenue for your business. Our cost-effective solutions will help you drive business with your trusted and valued customers.
If you are ready to improve business performance through customer loyalty management services, then, Get in touch with us.