In the midst of the Covid pandemic affecting the whole world, Flatworld team has rallied around minimizing service disruptions for our customers, while ensuring the safety and security of our employees and the community.

We have over 3500+ team members working remote, all managed within a week. Read more

Outsource Customer Retention Services

Customer Retention Services

Retain your best clients and enhance customer satisfaction by choosing our customer retention services provided at prices starting at $8/hour

Are you looking to become more successful in business and generate longstanding brand loyalty? Are you looking to go beyond just growing your client base to ensuring that your existing customers are retained and stay loyal? If so, you can benefit from our high-quality customer retention services.

Flatworld Solutions (FWS) is a leading provider of customer retention solutions and can help you ensure that your existing clients stay satisfied and loyal to your brand. We fully understand that the customer retention cost is much less as compared to obtaining new customers and we work extra hard and make use of advanced customer retention analytics to give all your customers a positive experience when they interact with us. Excellent customer care is all about effective and reliable communication, and this is where our customer retention team's abilities come into play. We ensure that every time a customer contacts your organization, they will be greeted by a professional and courteous agent, enabling you to increase customer retention.

Our Customer Retention Services

Flatworld Solutions is a leading customer retention service provider and has demonstrable experience in boosting customer retention rates. We provide 24/7 answering and premium support to your organization that instills trust in your existing customer base when they contact you. We make sure to make all your patrons feel valued and we know just when to provide direct assistance or escalate the call further to your internal support team, thereby ensuring that your customers enjoy a positive experience. With us by your side, customer retention management can become a much smoother process.

Our customer retention services include -

  1. Round-the-clock Live Answering Service

    Round-the-clock Live Answering Service

    We provide 24/7 live answering services that ensure that, irrespective of the time of day or day of the week that your customer contacts you, they will be greeted by a courteous, professional, and knowledgeable agent that can handle most issues. Our ability to provide 24/7 answering support for all 365 days of the year ensures that your business's reliability is foremost in the minds of your customers.

  2. Help Desk Support Services

    Help Desk Support Services

    We can provide basic and advanced help desk support services based on your standards and regulations for inbound calls. We fully understand that time is a very important factor for your customers and therefore aim to answer every call as quickly as possible - usually within 3 rings or less. If the help required is beyond the capability of our agents, they will easily and professionally transfer it to your advanced support team if you have one.

  3. Help with Promotional Efforts

    Help with Promotional Efforts

    We can provide support and services to help you with your promotional strategies to enhance customer retention. As a leading customer retention service providing company, our agents can be made ready very quickly to handle the influx of calls that new promotions generate. With our professional, quick, and efficient team by your side, you can ensure that your promotional efforts are as effective as they can be and that they do not suffer due to the lack of well-trained agents/receptionists.

  4. Effective Messaging Services

    Effective Messaging Services

    We make customer retention an integral part of your call center operations. We can communicate with your customers through multiple methods, including SMS, social media, phone calls, etc., to always keep your clients in the loop.

  5. Personalized Attention

    Personalized Attention

    We provide personalized attention to every caller and give them the time they deserve to ask for what they want. With our personalized attention, your customers are more likely to be satisfied and retained for much longer periods.

Other Services You Can Benefit From

Why Outsource Customer Retention Services to Flatworld Solutions?

Flatworld Solutions provides a comprehensive range of call center services that work seamlessly together to provide your business with enhanced value. Whether it is lead generation, inbound call center services, customer surveys, feedback streams, or client retention services and strategies, we do it all for you, thereby providing you with all the call center services you may need under one roof. Here are some additional benefits of working with us -

  • Cost-effective Pricing

    We provide our customer retention solutions at highly cost-effective rates that provide you with a lot of value.

  • Data Security

    We take the security of your and your customers' data extremely seriously and are also ISO/IEC 27001:2013-certified.

  • High-quality Services

    You will always receive high-quality customer retention solutions when you outsource to us.

  • World-class Infrastructure

    All our professional agents work out of world-class offices that house the latest infrastructure facilities and amenities, enabling us to provide world-class customer retention services.

  • Tools and Technologies

    All our agents use the latest and best call center tools and technologies to provide high-quality services.

  • Quick Turnaround Time

    You will always receive our customer retention services ahead of schedule and within budget.

  • Expert Team

    Our customer retention team is comprised of highly experienced professionals that provide specialized services at affordable prices.

Client Success Stories

FWS Provided Outbound Calling Services to a Hearing Aid Company

Flatworld Delivered Outbound Calling Solutions to a Hearing Aid Company

A leading hearing aid company required a reliable and professional outbound calling and phone answering services. We provided high-quality and cost-effective services.

Read more
FWS Provided Call Answering Support to a Leading Pharma Sector Client

Flatworld Solutions Provided Answering Services to a Reputed Pharma Client

A leading client from the pharma sector required call answering services to answer customer queries and upsell related products. Our team provided high-quality services.

Read more

Testimonials

The Team Leader has, since day one, gone above and beyond the call of duty to take care of our project. She is truly a valuable asset to your company. Her performance, professionalism, willingness to help, and dedication are among the best I have ever seen.

Corporate Fraud Manager,
Travel Technology Company, USA
More Testimonials »

Outsource Customer Retention Services to Flatworld Solutions

Flatworld Solutions provides highly customized customer retention services to clients from all over the world and from every industry. We provide great service experiences that ensure that your customers remain loyal to your brand and business. With our services, you can increase the number of positive reviews online and enhance customer satisfaction over the long term.

If you're looking for courteous, professional, and high-quality customer retention services, get in touch with us today!

Get a FREE QUOTE!

Decide in 24 hours whether outsourcing will work for you.

We respect your privacy. Read our Policy.

INDIA

No.6, Banaswadi Main Road, Dodda Banaswadi, Bangalore - 560 043


Corporate Court, #15, Infantry Road,
Bangalore - 560 001

PHILIPPINES

Lucita Building Lapu Lapu Cr. Sobrecarey Street, Davao City 8000

USA

116 Village Blvd, Suite 200, Princeton, NJ 08540