Outsource Digital Agent Services

Digital Agent Services

Outsource digital agent services to Flatworld Solutions and get access to professional services that make your customer experience seamless and instant at prices starting at $8/hour

Any business that interacts with countless customers on a day-to-day basis requires an efficient way of handling queries put forth by customers. This not only helps in improving operations for the business but also offers unmatched customer experience, which displays a better brand image for the business, thus leading to enhanced sales and engagement. To avoid the complications that could result from manual operations, the best alternative for any business in the 21st century is to opt for automated processes to streamline operations, and digital agent services are that one solution that can take away the hard manual labor out of the equation and replace it with flawless, unerring operations through automation.

A digital agent helps businesses have engaging and integrated transactions with their customers that lead to better outcomes in sales and marketing operations as well. Digital agent solutions introduce chatbots that can streamline your interactions with your customers and prospects, enhancing your communication while empowering the customers. And when you're looking for the best digital agent solutions, what can be better than working with a professional digital agent services providing company?

Digital Agent Services We Offer

Flatworld Solutions (FWS) is a leading digital agent services company with 17 years of experience in catering to businesses from different parts of the globe. Knowing consumers of the modern era find it more convenient to know more about business, their services, and their products by interacting via chat, we help our clients make themselves more available to their clients using chatbots. This not only increases your efficiency as a business but also gives you a chance to employ cost-effective measures to respond to your clients instantly, creating a win-win situation.

Digital agent services involve artificial intelligence, machine learning, and natural language processing to automate chatbox conversations seamlessly to make it an easy-to-understand interaction. We work with a team of experts from different areas to offer comprehensive digital agent services that are precise and employ the best technology to yield the best outcomes. We have access to the latest tools and technology to craft solutions that let you leverage chatbot services for a wide range of support services ranging from simple to complex. With the integration of machine learning, artificial intelligence, and NLP, the chatbots evolve by learning and help offer a highly personalized experience to your customers. With that, we provide data-driven chatbot solutions that deploy deep learning to improve customer relationships and task knowledge.

The following are the customer service functions that we can help you handle with our digital agent services -

 Customer engagement and profiling
 Personalized interactions through chatbots
 Business development, intelligence, and analytics
 Employee and community relationships
 Marketing and sales automation

Call Center Software we use

HubSpot Bitrix24 Talkdesk Five9 Zendesk Dixa salesforce LiveAgent Avaya

Our Digital Agent Process

At Flatworld Solutions, we adopt a streamlined approach to provide digital agent services that suit your business requirements and help you automate customer engagement operations to help you save time, effort, and costs. This helps us ensure high-quality services by monitoring each stage of the process. And as we firmly believe in maintaining complete transparency, we have listed out the stages that are a part of the process of our digital agent services, which are as follows -

 

01. Receiving Order

When you get in touch with us for our digital agent services, we communicate with you to understand your business requirements. This helps us give a precise direction to our project by incorporating the most relevant processes and operations while designating a team of professionals for your requirements. We then come up with the scope of the project, detailing resource allocation, estimated costs, and timeframe. Once you give us the approval, we go ahead with the subsequent stages

 

02. Planning

After deciding the team for your project, we start with the basic planning and move on to implement the project plan. This involves all the technical operations and we leverage some of the latest technologies and tools to ensure complete accuracy

 

03. Testing

Once the blueprint is ready, we test our chatbot and look for loopholes. As we identify the loopholes and inconsistencies, we fix them and again test the project. This step ensures zero errors in the project as a result of rigorous testing and quality check

 

04. Implementation

After ensuring that the project is free of errors and inconsistencies, we implement it. We also offer post-implementation support services to assist you when you experience any challenges concerning our digital agent services

Our Call Center Portfolio

Have a look at the call center services portfolio provided by the experienced team at Flatworld Solutions.

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Our Call Center Portfolio

Other Services You Can Benefit From

Why Choose Flatworld Solutions for Digital Agent Services?

Flatworld Solutions is a professional digital agent service provider that promises high-quality, outcome-oriented services. We have collaborated with clients from various parts of the world and have successfully catered to their business needs with our superlative digital agent services that streamline customer engagement operations and help our clients save costs and time. When you outsource digital agent services to us, you can expect the highest quality services that are personalized for your business. Besides this, various other benefits that our digital agent services come with are as follows -

  • Flexible Pricing Options

    Our digital agent services come at highly competitive rates, making it easy for companies to collaborate with us without budget being a constraint. Our flexible, per-interaction pricing ensures that you only pay for the services that you opt for, thus making our digital agent services both efficient and cost-effective.

  • 100% Information Security

    Being accredited with the ISO/IEC 27001:2013 certification, we ensure that your business data is protected completely from third-party access or any chances of a data breach. We use the latest software, technology, and tools that are highly protected. We also comply with stringent data security policies, so you can rest confident when you outsource digital agent services to us.

  • State-the-art-Infrastructure

    We are equipped with the best tools, technology, systems, and work in well-established infrastructure to meet the business goals of our clients in a hassle-free manner within the agreed timeframe. We have complete power backup and uninterrupted networks that help us work efficiently, smoothly, and effectively.

  • Operational Transparency

    Our digital agent services characterize complete transparency and all the chatbot interactions are backed up for client access. Everything about your business and project will be shared with you and you will be kept in the loop at all times.

  • Scalability

    If your business witnesses a need for upscaling, we are equipped with all the resources and a large team of professionals to meet the upscaling requirements while ensuring that the project is completed within the stipulated timeframe without compromising on the quality of our digital agent services.

  • Experienced Team

    We have a comprehensive recruitment process to handpick and train experts who are beyond qualified and experienced in providing flawless services with an impressive track record. When you outsource digital agent services to us, you can have complete assurance that you get to work with some of the most experienced and skilled professionals from the industry.

  • 24/7 Availability

    We have a team of customer care service executives who are available around the clock to address customer queries. You can contact us through multiple channels, including phone, email, and chat. We will get back to you in a short while with the information you need.

Client Success Stories

Flatworld Provided Appointment Setting to a Leading Stationery Supplier

FWS Provided Appointment Setting Services to a Highly Successful Stationery Supplier

A well-known stationery supplier was looking for reliable and professional appointment setting services. We delivered cost-effective services to the client.

Read more
Flatworld Provided Calling Services to a Financial & Stock Market Solutions Firm

FWS Provided Highly Professional Calling Services to a Financial Services Firm

A leading financial services company required robust outbound calling services. We provided the client with the best quality services.

Read more

Outsource Digital Agent Services to Flatworld Solutions

Testimonials

Flatworld Solutions has been an excellent partner in providing support services for our expansion and providing outstanding customer support.

President, Digital Signage & Television Service Company, TX More Testimonials »

Flatworld Solutions is a pioneer in offering digital agent services as well as a variety of other services to customers worldwide. With customers being all the more interactive and assessing the capability of brands through the quality of customer experience they experience, digital agent services are a much-needed addition to your operations to stay ahead of your competitors while easing the interaction between you and your clients. As you outsource digital agent services to Flatworld Solutions, we help automate the customer interaction and marketing operations, thus saving you time, efforts, and costs. This leaves you with a lesser number of things to worry about pertaining to your business while experts step in to ease your operations.

Get in touch with us now and outsource digital agent services at affordable rates.

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INDIA

No.6, Banaswadi Main Road, Dodda Banaswadi, Bangalore - 560 043


Corporate Court, #15, Infantry Road,
Bangalore - 560 001

PHILIPPINES

Aeon Towers, J.P. Laurel Avenue, Bajada, Davao 8000

USA

116 Village Blvd, Suite 200, Princeton, NJ 08540

Our Customers

  • Movement Mortgage
  • Alcon
  • ARI
  • Maximus
  • Redwood E-Learning Systems

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