How Call Center Outsourcing Works

One of the best cost-effective customer support strategies that companies consider is contact center outsourcing. Many companies that stand firm with the idea of call center services and the cost savings it offers. However, some companies who think otherwise and value having the concept of in-house call centers above all.

If you are a startup or an existing venture and are planning to outsource contact call center services, let us help you understand how call center outsourcing works, the pros and cons, the benefits, and many other things about contact center solutions.

Contact Center Services

There are endless customer service contact center companies. It starts with finding the perfect outsourcing partner. You need a contact center company that understands your needs, goals, and challenges. Also, you must go for one that speaks your language and understands your terms; one that is flexible enough to adapt and synchronize with your in-house team. Contact center outsourcing services by Flatworld Solutions assist you with everything, starting from project initiation and planning to execution and timely completion. Wondering why you should choose us as your partner for contact call center outsourcing? Here is a list of reasons that makes us your best shot -

We have a solid track record that spans 18 years
We have catered to 11,500+ happy clients across time zones
Our call center services are highly scalable and flexible
We make your business goals our topmost priority
By outsourcing to us, you can save up to 50% on costs
We work from 10+ global delivery centers to offer the best rates and TATs
We offer contact center consulting services to top MNCs

Why Opt for Call Center Outsourcing?

Reliable customer service contact center companies like us help save money, time, and resources for businesses. We allow them to concentrate on core business activities like product and service development, content strategies, and sales strategies. So, instead of hiring in-house employees, choosing call center outsourcing companies like Flatworld Solutions can yield more productive results.

Turnaround time, efficiency, compliance, and several more factors must be considered in the call center outsourcing process. With more than two decades of experience in outbound call center services, Flatworld Solutions has stood strong as an efficient customer service provider to a plethora of clients' business relationship management.

What Are the Benefits of Call Center Outsourcing?

When you outsource customer service calls to us, you are open to so many options. You are free to hire full-time agents, part-time experts, or call center agents at hourly rates. Our call center outsourcing is a one-stop-shop solution that brings you the following advantages -

Saves a lot of time

Access to a highly talented workforce

100% accurate conflict resolution

Flexible and scalable support

Easy to monitor and measure

Clean timelines in meeting deliverables

Shorter average time for customer support

Saves a lot of money

Provides complete control over the project

Reduces time-to-market

Helps you efficiently manage your business in different time zones

Cost-competitive edge

Provides control over the burn rate

How Much Does It Cost to Outsource a Call Center?

Flatworld Solutions offers free support, training, and customer reporting services. Our pricing models are moderate where the quote is customized to the client's requirement, contracts terms and conditions, number of agents, call volume, and the complexity of the project. Below is a rundown on the cost of our major call center services -

Non-technical and
telemarketing support services

Starts @
$8 - $10
/hour

Technical
Support services

Starts @
$10 - $15
/hour

Advanced technical
support services

Starts @
$15 - $25
/hour

Call Center Staffing Calculator

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Call Center FTE Calculator from Flatworld Solutions is One-of-its-kind, FREE online tool that helps you calculate the number of agents and cost requirement for your call center operations, with least possible inputs. This calculator is easy-to-use and is made to provide you the best user experience while getting an accurate answer to your call center expansion requirements. In case you need some assistance with our Call Center Staffing and Cost Calculator, please refer to our

What Are the Contact Center Services Provided by Flatworld Solutions?

Flatworld Solutions provides a wide range of contact center services that includes -

Inbound call center solutions

Outbound call center outsourcing

Telemarketing services

Lead generation call center solutions

CCTV monitoring services

Super agents

Technical support services

Scheduling appointments and many more

Outsource Contact Center Services to Flatworld Solutions

Flatworld Solutions is a premier contact center company with clients in 160+ countries. We rank among the most reliable and trustworthy call center outsourcing companies around the global. We have built prolific relationships with global industries and have penetrated untapped markets with our services.

We work on your business goals and help improve your reach in a wide range. We provide personalized call center outsourcing solutions based on the client's requirement. Also, we pinpoint the infirmities or liabilities present in your current workflows. Our prime agenda is to render the best contact center solutions through well-versed process flows, infrastructure, and workforce.