Flatworld's inbound contact center outsourcing services primarily focuses on maximizing the reach and profits of our customers. Our inbound contact center services are based on superior product and industry knowledge garnered over the years of experience that we possess in the offshore call center services industry. Our experience in inbound call handling enables us to meet the requirements of our call center customers.

We are a leading inbound call center service provider with extensive experience in providing inbound contact center services to global customers in varied industries, such as travel & hospitality, real estate, airlines, eCommerce, retail, banking, and more. Outsource inbound call center solutions to Flatworld and benefit from strategic inbound call services that help you attain your business objectives and stay ahead of the competition.

Our Inbound Contact Center Services

We are a leading inbound call center company and our services include -

800 Answering Services
Phone Answering Services
Reservation Booking Services
Up-selling and Cross-selling Services
Claims Processing Services
Order Taking Services
Product information services
Billing Queries Services
Interactive Voice Response (IVR) Services
Virtual Receptionist Services
Inquiry Handling Services
Medical Answering Services
Product Recall Management Services
Rebate Processing Services
Omnichannel Contact Center Services
Consumer Response Services
Click to Talk Support Services
After-hours Call Center Services
Inbound Sales Services
Real Estate Call Answering Services
Sales Management Services
Sales Closure Services
Subscription Services
Order Entry Services
Scheduling Sales Demos Services
Event Scheduling Services
Directory Inquiry Services
Payment Collection Services
Charge Back Handling Services
Real Time Inventory Status Services
Ticketing Sales Subscription Services
Insurance Claims Processing Services
Job Dispatch Services
Warranty Registration Services
Registration of Event and Trade Show Participants Prospects Services

Call Center Staffing Calculator

Calculate staffing & costing for your project

Project Type

Inbound

Outbound - One time

Outbound - Ongoing

Chat

Service Type

Select Target Country

Shift Coverage

Average Call Count

Average Handling Time (Min)

» Check the result below

Service Type

Select Target Country

Total Number of Leads

Number of Attempts Required

Average Handling Time (Min)

Deadline (Days)

» Check the result below

Service Type

Select Target Country

Average Handling Time (Min)

Manual / Predictive Dialing

Head Count Required

» Check the result below

Service Type

Select Target Country

Shift Coverage

Average Call Count

Average Handling Time (Min)

» Check the result below

Service Type

Select Target Country

Shift Coverage

Average Call Count

Average Handling Time (Min)

» Check the result below

Call Center FTE Calculator from Flatworld Solutions is One-of-its-kind, FREE online tool that helps you calculate the number of agents and cost requirement for your call center operations, with least possible inputs. This calculator is easy-to-use and is made to provide you the best user experience while getting an accurate answer to your call center expansion requirements. In case you need some assistance with our Call Center Staffing and Cost Calculator, please refer to our

Call Center Software we use

Industries We Cater To

We have the required experience and skills to work with clients from different industries and verticals. Some of the key industries we cater to include, but not limited to -

Aerospace

Agriculture

Automotive

Customs Brokerage

Defense

Energy

Education

Entertainment

Finance

Food

Healthcare

Hospitality

Information Technology

Logistics

Manufacturing

Multimedia

Public Sector

Pharmaceutical

Retail & e-Commerce

Telecommunications

Insurance

Legal

Real Estate

Inbound Contact Center Infrastructure at Flatworld

Cisco IPCC - Cisco IP Call Center (Cisco IPCC) solution is used for voice network. Cisco IPCC provides a location and media independent contact center infrastructure supporting voice, Web, email, chat and other electronic channels. It utilizes a common set of business rules and reporting functions across channels and locations.

Cisco ICM product - Cisco's ICM product set allows us to efficiently meet customers' changing channel preferences & expectations. This helps in maximizing customer service and product sales opportunity, without having to install separate infrastructure and management processes for each new channel or media type.

Cisco ICM software - Cisco ICM software enables Flatworld Solutions to interact with its customers via the Internet or Public Switched Telephone Network (PSTN) across an enterprise of automatic call distributors (ACDs), interactive voice response (IVR) systems, Web and e-mail servers, desktop applications and more.

At the network level, ICM software profiles each customer using data such as dialed number and calling line ID, caller-entered digits, data submitted on a Web form and information obtained from a customer-profile database. At the same time, the system knows which resources are available to meet the customer's needs based on real-time conditions continuously gathered from contact center platforms and agent desktops.

Scalable IP solutions at Flatworld

Redundancy
Multi-site support
Location independence
Consolidated and open data store
Multi-channel support
Converged network
Quality of Service
Open architecture & IP-enabled integration
Web based historical and real time reports
Monitored threshold events
GUI based scripting tool
Call flow monitor

Why Outsource Inbound Call Center Services to Flatworld?

Outsourcing inbound call center services to FWS provides you with many benefits, including -

Cost-savings

With our inbound call center outsourcing services, you can save over 50% on call center operating costs.
Expert Call Center Professionals

We have qualified call center professionals who have extensive and relevant expertise in inbound call handling, answering service calls, & ensuring customer satisfaction.
Competent Training Programs

We provide efficient and relevant training programs to give our inbound contact center employees a cutting edge, both in terms of linguistic ability to handle calls and process knowledge.
Transparency

Our inbound contact center infrastructure and company policies offer complete transparency in operations.
Extensive Experience

We have vast experience in supporting over 300 global partners in planning, designing and implementing call center networks.
100% Voice Recording

Our 100% voice recording ability enables us to view voice envelopes of customers and agents separately and find exceptions by analyzing data that is tagged with calls.

Other Services You Can Benefit From

Client Success Stories

Case Study on Inbound Customer Support for a Payment Gateway Company

FWS Provided Inbound Customer Support to a Payment Gateway Firm

A tech enabler for payment gateways required reliable and professional inbound customer support services. We provided the right agents to be trained and deployed as per the client's requirement.

Case Study on Telemarketing Services for a Green Tea Products Firm

FWS Provided Telemarketing Solutions to a Green Tea Products Firm

A leading manufacturer of green tea products required the services of a reliable and cost-effective telemarketing service provider. We provided the required services within a quick time.

Testimonials

I have been using Flatworld Solutions for the past few months and am completely satisfied. They are very reasonably priced and do exactly what’s asked of them.

Spokesperson, Travel solutions company in London More Testimonials »

Outsource Inbound Contact Center Services to FWS

Choose Flatworld Solutions as your inbound contact center outsourcing partner and benefit from enhanced customer services that can change the course of your business. Make a decision to outsource inbound contact center services to Flatworld today!