In the midst of the Covid pandemic affecting the whole world, Flatworld team has rallied around minimizing service disruptions for our customers, while ensuring the safety and security of our employees and the community.
We have over 3500+ team members working remote, all managed within a week. Read more
Inbound Call Center Services
Flatworld's Inbound Call Center Services primarily focuses on maximizing business and profits for our customers. Our Inbound Contact Center Services are based on superior product and industry knowledge garnered over the years of experience that we possess in the offshore call center services industry. Our experience in inbound call handling enables us to meet the requirements of our call center customers.
We have extensive experience in providing inbound call center outsourcing services to global customers in varied industries, such as travel, real estate, airlines and banking. Outsource inbound call center solutions to Flatworld and benefit from strategic contact center services that help you attain your business objectives and stay ahead of competition.
Flatworld's Inbound Call Center Services
- 800 Answering Services
- Phone Answering Services
- Reservation Booking Services
- Up-selling and Cross-selling Services
- Claims Processing Services
- Order Taking Services
- Product information services
- Billing Queries Services
- Interactive Voice Response (IVR) Services
- Virtual Receptionist Services
- Inquiry Handling Services
- Medical Answering Services
- Product Recall Management Services
- Rebate Processing Services
- Sales Closure Services
- Subscription Services
- Order Entry Services
- Scheduling Sales Demos Services
- Event Scheduling Services
- Directory Inquiry Services
- Payment Collection Services
- Charge Back Handling Services
- Real Time Inventory Status Services
- Ticketing Sales Subscription Services
- Insurance Claims Processing Services
- Job Dispatch Services
- Warranty Registration Services
- Registration of event and trade show participants and prospects services
Call Center Staffing Calculator
Calculate staffing & costing for your project
Call Center FTE Calculator from Flatworld Solutions is One-of-its-kind, FREE online tool that helps you calculate the number of agents and cost requirement for your call center operations, with least possible inputs. This calculator is easy-to-use and is made to provide you the best user experience while getting an accurate answer to your call center expansion requirements. In case you need some assistance with our Call Center Staffing and Cost Calculator, please refer to our 
Why Outsource Inbound Call Center Services to Flatworld?
Flatworld Solutions helped one of its clients improve their call abandonment rate and increase client satisfaction ratings. Read complete Inbound Tech Support Services Case Study.
Call Center Software we use
Our Call Center Portfolio
Have a look at the call center services portfolio provided by the experienced team at Flatworld Solutions.
View all Samples
Benefits of outsourcing contact center services to Flatworld
- Remote call monitoring facilities
- Superior reporting capabilities
- Enhanced market coverage
- Domain expertise in account management
- Enhanced market testing capabilities
- Efficient transition management process
- Web-based reporting facilities
- Latest inbound call center software
- Excellent call handling
- Save over 50% on call center operating costs
- Experienced inbound call center professionals
Read our article on the benefits of virtual call centers to know more about how they can help you optimize your business processes.
Inbound Call Center Infrastructure at Flatworld
Cisco IPCC - Cisco IP Call Center (Cisco IPCC) solution is used for voice network. Cisco IPCC provides a location and media independent contact center infrastructure supporting voice, Web, email, chat and other electronic channels. It utilizes a common set of business rules and reporting functions across channels and locations.
Cisco ICM product - Cisco's ICM product set allows us to efficiently meet customers' changing channel preferences & expectations. This helps in maximizing customer service and product sales opportunity, without having to install separate infrastructure and management processes for each new channel or media type.
Cisco ICM software - Cisco ICM software enables Flatworld Solutions to interact with its customers via the Internet or Public Switched Telephone Network (PSTN) across an enterprise of automatic call distributors (ACDs), interactive voice response (IVR) systems, Web and e-mail servers, desktop applications and more.
At the network level, ICM software profiles each customer using data such as dialed number and calling line ID, caller-entered digits, data submitted on a Web form and information obtained from a customer-profile database. At the same time, the system knows which resources are available to meet the customer's needs based on real-time conditions continuously gathered from contact center platforms and agent desktops.
Inbound Call Center Services in Philippines
Our contact center agents at Philippines are highly talented, well trained, and can successfully handle multi-lingual call requirements of clients from different cultures and regions. We provide a variety of highly efficient inbound call center services including virtual receptionist services, IVR services, 800 answering services, etc.
Read more
Scalable IP solutions at Flatworld
Choose Flatworld Solutions as your inbound call center outsourcing partner and benefit from enhanced customer services that can change the course of your business. Make a decision to outsource inbound call center services to Flatworld today!
$8/hour
Avail best-in-class services at affordable rates
Get a FREE QUOTE!
Decide in 24 hours whether outsourcing will work for you.
INDIA
No.6, Banaswadi Main Road, Dodda Banaswadi, Bangalore - 560 043
Corporate Court, #15, Infantry Road,
Bangalore - 560 001
PHILIPPINES
Lucita Building Lapu Lapu Cr. Sobrecarey Street, Davao City 8000
USA
116 Village Blvd, Suite 200, Princeton, NJ 08540