CALL CENTER SERVICES Reach out to your target audience in a way they prefer – inbound, outbound, telemarketing, email marketing or chat support
DATA ENTRY SERVICES Ensure high levels of accuracy in data entry, data conversion, data processing, data extraction, data indexing, and data analytics services
SOFTWARE DEVELOPMENT Get customized desktop, web, and mobile apps and software application developed for your enterprise, e-Learning or corporate IT training needs
PHOTO
EDITING Get your images enhanced, airbrushed, restored, processed, manipulated, clipped, color corrected or stitched to perfection
HEALTHCARE BPO Reduce operational costs by ensuring superior service quality in medical billing & coding, pharmacy, transcription, & teleradiology, etc.
TRANSCRIPTION SERVICES Get 98% error-free transcriptions of audio/video files for your business in any global language at a fast TAT and affordable price
CREATIVE DESIGN Make your business visually appealing with enticing videos, animations, designs & artwork and advertise it to a larger audience
ENGINEERING SERVICES Leverage our engineering expertise across multiple domains – Mechanical, Electrical, Architectural, Civil, and Structural at competitive rates
FINANCE & ACCOUNTING Keep your finance and accounting books spick and span with reliable bookkeeping, tax processing, invoice, and cash flow processing services
RESEARCH & ANALYSIS Get comprehensive research report creation services and PPT creation support for diverse business domains at a reasonable price
DATA
SCIENCE Harness the potential of data science, machine learning, predictive analytics, and cognitive computing for your business growth
MORTGAGE SERVICES Best-in-class mortgage support solutions to assist mortgage bankers, brokers, and lenders meet their business goals with 100% data confidentiality
MORE
SERVICES

INSURANCE BPO SERVICES

LEGAL PROCESS OUTSOURCING

TRANSLATION SERVICES

CUSTOMS BROKERAGE

LOGISTICS SERVICES

ADDITONAL SERVICES

Flatworld Solutions offers a gamut of services for small, medium & large organizations.
View all services

Inbound Call Center Services

Flatworld's Inbound Call Center Services primarily focuses on maximizing business and profits for our customers. Our Inbound Contact Center Services are based on superior product and industry knowledge garnered over the years of experience that we possess in the offshore call center services industry. Our experience in inbound call handling enables us to meet the requirements of our call center customers.

We have extensive experience in providing inbound call center outsourcing services to global customers in varied industries, such as travel & hospitality, real estate, airlines, eCommerce, retail, banking, and more. Outsource inbound call center solutions to Flatworld and benefit from strategic contact center services that help you attain your business objectives and stay ahead of competition.

Flatworld's Inbound Call Center Services

800 Answering Services
Phone Answering Services
Reservation Booking Services
Up-selling and Cross-selling Services
Claims Processing Services
Order Taking Services
Product information services
Billing Queries Services
Interactive Voice Response (IVR) Services
Virtual Receptionist Services
Inquiry Handling Services
Medical Answering Services
Product Recall Management Services
Rebate Processing Services
Omnichannel Contact Center Services
Consumer Response Services
Click to Talk Support Services
After-hours Call Center Services
Inbound Sales Services
Real Estate Call Answering Services
Sales Management Services
Sales Closure Services
Subscription Services
Order Entry Services
Scheduling Sales Demos Services
Event Scheduling Services
Directory Inquiry Services
Payment Collection Services
Charge Back Handling Services
Real Time Inventory Status Services
Ticketing Sales Subscription Services
Insurance Claims Processing Services
Job Dispatch Services
Warranty Registration Services
Registration of event and trade show participants and prospects services

Call Center Staffing Calculator

Calculate staffing & costing for your project

Project Type

Inbound

Outbound - One time

Outbound - Ongoing

Chat

Service Type

Select Target Country

Shift Coverage

Average Call Count

Average Handling Time (Min)

» Check the result below

Service Type

Select Target Country

Total Number of Leads

Number of Attempts Required

Average Handling Time (Min)

Deadline (Days)

» Check the result below

Service Type

Select Target Country

Average Handling Time (Min)

Manual / Predictive Dialing

Head Count Required

» Check the result below

Service Type

Select Target Country

Shift Coverage

Average Call Count

Average Handling Time (Min)

» Check the result below

Service Type

Select Target Country

Shift Coverage

Average Call Count

Average Handling Time (Min)

» Check the result below

Call Center FTE Calculator from Flatworld Solutions is One-of-its-kind, FREE online tool that helps you calculate the number of agents and cost requirement for your call center operations, with least possible inputs. This calculator is easy-to-use and is made to provide you the best user experience while getting an accurate answer to your call center expansion requirements. In case you need some assistance with our Call Center Staffing and Cost Calculator, please refer to our

Why Outsource Inbound Call Center Services to Flatworld?

Expert Call Center Professionals: We have qualified call center professionals who have extensive and relevant expertise in inbound call handling, answering service calls & ensuring customer satisfaction.

Competent training programs: We provide efficient and relevant training programs to give our inbound call center employees a cutting edge, both in terms of linguistic ability to handle calls and process knowledge.

Transparency: Our inbound call center infrastructure and company policies offer complete transparency in operations.

Extensive experience: We have vast experience in supporting over 300 global partners in planning, designing and implementing call center networks.

100% voice recording: Our 100% voice recording ability enables us to view voice envelopes of customers and agents separately and find exceptions by analyzing data that is tagged with calls.

Flatworld Solutions helped one of its clients improve their call abandonment rate and increase client satisfaction ratings. Read complete Inbound Tech Support Services Case Study.

Call Center Software we use

Benefits of outsourcing contact center services to Flatworld

Remote call monitoring facilities
Superior reporting capabilities
Enhanced market coverage
Domain expertise in account management
Enhanced market testing capabilities
Efficient transition management process
Web-based reporting facilities
Latest inbound call center software
Excellent call handling
Save over 50% on call center operating costs
Experienced inbound call center professionals

Read our article on the benefits of virtual call centers to know more about how they can help you optimize your business processes.

Industries We Cater To

We have the required experience and skills to work with clients from different industries and verticals. Some of the key industries we cater to include, but not limited to -

Aerospace

Agriculture

Automotive

Customs Brokerage

Defense

Energy

Education

Entertainment

Finance

Food

Healthcare

Hospitality

Information Technology

Logistics

Manufacturing

Multimedia

Public Sector

Pharmaceutical

Retail & e-Commerce

Telecommunications

Insurance

Legal

Real Estate

Inbound Call Center Infrastructure at Flatworld

Cisco IPCC - Cisco IP Call Center (Cisco IPCC) solution is used for voice network. Cisco IPCC provides a location and media independent contact center infrastructure supporting voice, Web, email, chat and other electronic channels. It utilizes a common set of business rules and reporting functions across channels and locations.

Cisco ICM product - Cisco's ICM product set allows us to efficiently meet customers' changing channel preferences & expectations. This helps in maximizing customer service and product sales opportunity, without having to install separate infrastructure and management processes for each new channel or media type.

Cisco ICM software - Cisco ICM software enables Flatworld Solutions to interact with its customers via the Internet or Public Switched Telephone Network (PSTN) across an enterprise of automatic call distributors (ACDs), interactive voice response (IVR) systems, Web and e-mail servers, desktop applications and more.

At the network level, ICM software profiles each customer using data such as dialed number and calling line ID, caller-entered digits, data submitted on a Web form and information obtained from a customer-profile database. At the same time, the system knows which resources are available to meet the customer's needs based on real-time conditions continuously gathered from contact center platforms and agent desktops.

Scalable IP solutions at Flatworld

Redundancy
Multi-site support
Location independence
Consolidated and open data store
Multi-channel support
Converged network
Quality of Service
Open architecture & IP-enabled integration
Web based historical and real time reports
Monitored threshold events
GUI based scripting tool
Call flow monitor

Choose Flatworld Solutions as your inbound call center outsourcing partner and benefit from enhanced customer services that can change the course of your business. Make a decision to outsource inbound call center services to Flatworld today!