Inbound Call Center Technology

Flatworld's inbound call center technology has an inbound voice solution based on Cisco IPCC that has ACD with skill based routing, IP IVR, web based reporting, IP OBX with voice mail. Our inbound call center technology has open standards based on IP infrastructure.

IP: Scalable, Flexible

  • End to end IP - Solution
  • Converged Network
  • Quality of Service
  • Redundancy
  • Multi site support
  • Location Independence
  • Consolidated and open data store
  • Multi channel support
  • Open architecture and IP enable fats integration and development of new functionality and application
  • Web based historical and real time reports
  • Monitored threshold events

Our IP has some additional features like a GUI (Graphic User Interface) based scripting tool, call flow monitor and the capability to make immediate changes.

Inbound Call Center Technology – IPCC Benefits

  • Real time & Historical Reporting (Web Based)
    • Consolidated reporting can be used to monitor outsourcing performance and adjust service levels and staffing
  • Enhanced customer service
    • Accurate call-by-call skill based routing, dynamic announcement to queued callers, screen pop up of caller data
  • Flexible Integration
    • Can be cost effectively integrated with TDM & IP environments at customer locations
  • Faster Response Times
    • Capability of easy CTI integration to deliver screen pops for faster agent response times and improvement in agent productivity

inbound call center technology

We have been in the call center industry for over 18 years and have worked on multiple inbound call center service projects. Contact Us now to outsource your inbound call center service requirements.

Read more about the call center process flow at Flatworld.

Find out more about the Call Center Infrastructure - Network Transport & Internet used at Flatworld.

Read about Flatworld's Outbound call center Technology.

Contact Us


Decide in 24 hours whether outsourcing will work for you.

We respect your privacy. Read our Policy.

Info Email


Flatworld Solutions Pvt. Ltd.

No.6, Banaswadi Main Road, Dodda Banaswadi,
Bangalore - 560 043

#81, Survey No.11, Indraprastha, Gubbi Cross, Kothanur P.O., Hennur Bagalur Main Road,
Bangalore - 560 077

Corporate Court, #15, Infantry Road,
Bangalore - 560 001

Flatworld Mortgage Pvt. Ltd.

No.744, 15th Cross, 24th Main, J P Nagar 6th Phase, Bangalore - 560 078


Flatworld Solutions

116 Village Blvd, Suite 200, Princeton, NJ 08540

Flatworld Mortgage LLC

116 Village Blvd, Suite 220, Princeton, NJ 08540

135 Camino Dorado, Suite 7, Napa, CA 94588.


Aeon Towers, J.P. Laurel Avenue, Bajada, Davao 8000

KSS Building, Buhangin Road Cor Olive Street, Davao City 8000

Our Customers

  • Movement Mortgage
  • Alcon
  • ARI
  • Maximus
  • Redwood E-Learning Systems

Call Center Services in Philippines Hire Talented & Friendly Agents for your Call Center Read More