Be it a query or an issue, the best way to satisfy your customer is by giving a fast and effective response to what they are looking for. It makes a huge positive difference on the customer's psyche when they know that you are available for them whenever a need arises. Give that comfort to your customer with Interactive Voice Responses. Interactive voice response services are automated phone responses which guide your customers to their required information.
Why opt for IVR solutions?
IVR interactive voice service is most suited when you have an increasing number of customers calling in from all parts of the world. IVR eliminates the need to maintain a large customer support team as most customers will find answers to their queries with the automated system.
IVR takes the customer self service model wherein the customer support team will be sought only for critical issues. Moreover, since IVR systems are automated, there is no compulsion on your end that you maintain a customer support team round-the-clock. The entire process of dealing with customer calls will be simplified and made effective with IVR.
IVR outsourcing services have worked well for most companies in not just supporting customer issues but also in order taking, banking services, service upgrades, surveys and many more functions. You just need to define your specific purpose and get going!
IVR services from Flatworld Solutions
When you opt for a customer self service model, you need a clear understanding of the mind of your customer. Flatworld Solutions brings you our experience in serving the call center industry and handling customers across the world for over 15 years. Knowing the pulse of customers needs, we have devised our IVR services to produce effective results.
Here is a gist of our interactive voice response services -
Multiple phone lines so that no customer is kept waiting
Smart software applications that makes things easy for the caller
Diligent design of the automated service to meet the needs of the customer in the most effective manner
Shorter click paths for customers to get the required information
Customized services for your specific objectives
Professional voice recording services
Guaranteed clarity and quality of calls
Database storage of information provided by customers