With the technology boom, the number of channels used by customers to communicate with the organizations has also drastically increased. It is estimated that about 38% of the customers first visit the company's website in their effort to resolve the problem and will reach out to contact centers only when they cannot resolve it. With numerous digital channels available, many consumers consider contact center as the last option.
At Flatworld Solutions, we understand that if the contact center fails to handle customer queries stemming from different channels, then the customers might hang up on that company for good. Therefore, we provide high-quality multi-channel customer service support that help businesses increase their client retention, boost sales, and improve customer satisfaction. After all, understanding the customer's exact needs and meeting their demands is important for any company to cut through the competition.
Call Center Staffing Calculator
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Call Center FTE Calculator from Flatworld Solutions is One-of-its-kind, FREE online tool that helps you calculate the number of agents and cost requirement for your call center operations, with least possible inputs. This calculator is easy-to-use and is made to provide you the best user experience while getting an accurate answer to your call center expansion requirements. In case you need some assistance with our Call Center Staffing and Cost Calculator, please refer to our
Multi-channel Contact Center Solutions We Offer
Contact center is becoming an increasingly popular concept, as it enables businesses to serve their customers through the channels they prefer. With the number of communication channels constantly increasing, companies strive to provide their customers with best customer support. At Flatworld Solutions, we provide a comprehensive platform of multi-channel contact center services to global clients, which include -
Inbound Call Center - We provide the best-quality inbound call center services to global customers. Serving a variety of global clients across various industry sectors, such as real estate, travel, banking, airlines, etc., we are equipped to provide efficient inbound call center support. By outsourcing to us you can benefit from strategic contact center services, which help you to serve your customers better and stay ahead of the competition.
Outbound Call Center - We specialize in providing top-quality outbound call center services. Our services help businesses to increase their sales, test new markets, follow-up mails, and develop best customer relationships. Our team is trained to provide you with the most efficient and effective outbound call center services.
Our online chat services can help your organization to serve your customers better and improve customer satisfaction. Our live chat support services help companies to increase their sales and give them enough time to concentrate on their core business tasks. With the ability to answer customer queries quickly, our live chat support helps in quickly processing numerous customer queries without putting them on hold
Flatworld Solutions provides prompt email support services to global clients, in which our email support agents will quickly address all the mails and provide appropriate replies to the customers. By outsourcing non-voice support to us, you can be assured that all your customer emails will be promptly addressed and their queries will be resolved in time. Our email support services help clients to enhance their customer satisfaction, retain customer loyalty and increase sales to a great extent.
With the number of social media channels in use today, social media support has gained tremendous popularity over the past few years. At Flatworld Solutions, we provide quick response to customers through different social media channels including Facebook and Twitter. This type of support has proved to be one of the fastest growing methods used by customers to reach out to companies for assistance with any issue.
Video chat is rapidly growing and is now one of the most popular platforms preferred by customers today. Video calls are basically a technological upgrade from phone calls. At Flatworld Solutions, we have the required infrastructure and well-trained resources to provide the best video chat support services to clients around the globe. Video allows a real-time face-to-face communication of the customer with an agent who is available at every point of time to provide the required assistance.
Apart from the regular online support services, we also specialize in providing quality offline contact center support services. We have well-trained and experienced offline support agents who can solve any kind of customer issues. In this type of support, customers can also walk up to a store or office and directly interact with the agents to get their issues sorted.
Call Center Software we use
Tools We Leverage
The following table summarizes all the tools we leverage to provide world-class multi-channel contact center services to global clients -
7 Reasons to Choose Our Multi-channel Contact Center Services
Flatworld Solutions has been providing efficient customer support services for over 16 years now. Our experience of having worked with different clients has helped us grow, embrace newer technologies and better our services over time. Some of the reasons for you to choose us include -
We have strict confidentiality agreements in place and follow stringent workstation data security policies, which ensure that all your information remains safe with us
With us you can be assured that all your calls, messages, and emails will be answered promptly within a quick response time
We have a highly skilled and trained team of individuals who ensure that we resolve all the queries and escalated issues quickly and completely
Increased Client Satisfaction
As our services ensure that all the queries are resolved quickly, you can be assured of higher customer satisfaction and foster great relationships with your customers
Business Benefits of Multi-channel Customer Support Services
Although the most obvious benefits of multi-channel customer support services are that they enable businesses to serve their customers through the platform of their choice and establish strategic bonds with them, following are some of the major paybacks that are worth considering -
Make every level of purchase cycle interactive
Increase customer satisfaction and loyalty
Enable CRM integration and increase business flexibility
Maximize customer interaction and increase operational efficiency
Customers can get instant response for all their queries
Derive valuable insights from the customer interaction history available
Large number of queries can be easily processed
Quick processing of customer queries resulting in reduced contact center costs
Outsource Efficient Multi-channel Customer Services to Flatworld Solutions
Flatworld Solutions has been providing top-quality multi-channel contact center services and a plethora of other call center services to numerous clients across the globe. We provide cost-effective services without compromising on the quality. All our calls and interactions are recorded for future use to track compliance issues, improve the service quality and for training purposes.
Our contact center specialists are updated with all the latest trends and technologies that are predominantly used in the contact centers to ensure better quality of our services. Hiring a third-party service provider to manage multi-channel contact center services will help you to efficiently track and manage the issues and consequently increase customer satisfaction. Therefore, if you are looking for a reliable yet cost-effective multi-channel customer service provider, then feel free to reach us now.