In the midst of the Covid pandemic affecting the whole world, Flatworld team has rallied around minimizing service disruptions for our customers, while ensuring the safety and security of our employees and the community.
We have over 3500+ team members working remote, all managed within a week. Read more
Flatworld has been rendering call center outbound services for over 16 years and offers efficient and timely support to your business. Our call center infrastructure supports several dependable and up-to-date call center outbound services.
Outbound Call Center Services – Built in CRM
Built in CRM to manage customer contact for all outbound call center services.
GUI development tool for campaign generation
Capability to integrate with external data source (for data pop-up or data capture)
Rule based work flow possible
Outbound Voice – GUI based Management
GUI based management tool
Real time status of agent, trunks and calling lists
Capability to make immediate changes (DNC addition, list management, Q management, parameters)
Real time and historical reporting tool
Flatworld's call center infrastructure has a distributed dialer architecture and is tightly integrated with Cisco voice solution. Our predictive dialer has 2:1 pacing and real time calling list management. This architecture also has DNC management and maintains low nuisance (individual agent pacing, extent function and cancel dial).
Outsource your Call Center Outbound Service requirements to Flatworld now - Contact Us.