Philippines Call Center Services

Although call centers are an important for businesses today, there are numerous problems associated with it. Some of the major glitches in this industry include, the need for low-cost customer and sales support, slow Internet connections, unprofessional service providing agencies, etc. Opting for Flatworld Solutions' call center services in Philippines can be the perfect solution to get rid of these hassles, without compromising on your business.

Our Philippines call center services are backed by talented workforce with access to superior call center technology. Furthermore, with a huge percentage of native English-speaking population, Philippines can be regarded as the "powerhouse" of call center outsourcing. Offering higher ROI and enhanced customer service in addition to huge cost savings, call center solutions in Philippines make a great option for businesses across the globe.

Call Center Solutions We Offer from Philippines

Once you outsource call center services to Philippines, our team of skilled, trained, and enthusiastic professionals will efficiently assist you with all your call center needs. Right from providing consistent customer support to generating quality leads and making sales calls, our contact center services in Philippines can help you with everything.

Some of the major services offered by our call center in Philippines include -

1. Inbound Call Center Services

   Focused on maximizing business and profits, we provide inbound contact center services that meet the requirements of global customers. Our agents have sufficient domain expertise and excellent call handling capabilities. We help our clients in attaining increased client satisfaction by decreasing the call abandonment rate. Some of the major inbound contact center services we offer are -

   • Product Information Request Services
   • Phone Answering Services
   • Medical Answering Services
   • 800 Answering Services
   • Order Taking Services
   • Claims Processing Services
   • IVR Services
   • Virtual Receptionist Services
   • Up-selling and Cross-selling Services

2. Outbound Call Center Services

   With expertise in offering outbound contact center services, at Flatworld Solutions, we provide top-quality services. Our agents not only specialize in making sales calls, but they are also skilled to send consistent follow-up mails and test unknown market to make your business a success. Some of the key services we offer are -

   • CATI
   • Database Development & Management
   • Lead Generation Services
   • Market Intelligence Services
   • Telesales & Customer Acquisition
   • Customer Satisfaction Surveys
   • Appointment Setting Services
   • Disaster Recovery Services
   • Direct Mail Follow-up Services

3. Telemarketing Services

   Telemarketing is one of the most common ways used for contacting potential customers. Our services will also help you increase the number of your existing customers by tapping the right lead. We will help you in increasing your revenue by efficiently following-up and closing sales. Following are the services we provide -

   • Cold Calling Services
   • Up-sell/Cross-sell Campaigns
   • Product Promotion
   • Telemarketing Lead Management

4. Technical Support Services

   Providing technical support services can be tricky as it often requires agents with sound technical knowledge along with great communication skills. Our agents at call center in Philippines are adept with all the technical knowledge to provide quick and efficient technical support services. Our technical support services include -

   • Toll Free Customer Support
   • Post-sales Support
   • Remote IT Support Services
   • Enterprise Technical Helpdesk Services
   • Customer Sales and Support
   • Managed Technical Support Services
   • Pre-sales Support

5. Multi-channel Contact Center Services

   Multi-channel contact centers are gaining tremendous popularity, as it enables businesses to serve their customers through a medium of their choice. At Flatworld, we understand that businesses strive to provide best possible customer support. Our highly efficient multi-channel contact center services include -

   • Phone Support
   • Live Chat Support
   • Video Chat Support
   • Support through Social Media
   • Email Support

Call Center Software we use

Flatworld's Expert Team of Filipino Call Center Agents

The dynamic nature of call center requires excellent communication skills along with thorough process knowledge. For this reason, we have employed smart, highly trained agents with great communication skills who can cater to all your call center requirements. Our Filipino contact center agents are -

• People friendly and courteous
• Adept with the required technical knowledge
• Highly organized
• Pay attention to detail
• Flexible and remain calm even under pressure
• Smart and responsive
• Effective communicators
• Problem solvers, providing quick and accurate solutions to all callers
• Multi-lingual with culturally sensitive

• Planning to outsource call center services, but not sure what it costs?

Why Choose Us for Call Center Services?

At Flatworld Solutions, we understand that insufficient customer support can put your business at stake. For this reason, we offer 24x7 phone answering services for small, medium, and large companies to increase sales and ensure satisfied customers. Following are some of the reasons for you to choose us -

1. Flexible Pricing

   As different clients have different call center requirements, we provide quality services at cost-effective prices. We maintain a flexible pricing structure and get customized services that precisely cater to your requirements.

2. Call Center Security

   We follow a process-driven approach to ensure complete project security. Our strong call center security measures ensure that outsourcing arrangements are not only efficient, but they are also secure.

3. Industry-best Infrastructure

   We have world-class call center infrastructure in all our call centers across Philippines. Our infrastructure adheres to all the international standards with 100% assurance in call recording, real-time reporting, and specialized call monitoring systems.

4. Easy Transition of Your Call Center

   Outsourcing call center services to Philippines will help in drastically reducing the management and training costs associated with contact centers. Our transition model is designed to minimize service-level inefficiencies during transition.

5. Quality Assurance

   Our agents will help you provide the best possible customer services. We have quality monitoring systems in place to monitor the quality at every stage. We also act on feedbacks provided by customers to refine the quality of our services.

6. Operational Transparency

   To provide all our customers with the necessary data security, prevention of data loss, and complete value for money, we ensure complete operational transparency to all our clients. This simply means that you will know what stage the project is in and will also have complete control over it.

Hire Filipino Agents for Your Call Center

Flatworld Solutions is an outsourcing company offer top-quality call center services to global clients. We have global delivery centers spread across different parts of the world including key cities of Philippines like Manila, Davao, Cebu City, etc. Having worked with clients from different backgrounds and cultures, we offer services that precisely cater to your call center requirements. Our skilled resources will ensure that all the concerns of your customers are addressed.

If you are looking out for reliable, efficient, cost-effective call center services then you are in the right place. Get in touch with us to discuss your requirements.