Outsource Live Phone Answering Services

Phone Answering Services

Avail reliable, efficient, and cost-effective phone answering services to assist your customers in the friendliest way at rates starting at $10 per hour

Phone answering services are the in-demand service among live answering services in the call center sector of the business process outsourcing industry. If you want an answer to an automated interactive voice response system and instead have a live phone answering service, then phone answering services are the best bet for you. There are several cost advantages and other benefits that optimize your business in case you decide on Flatworld Solutions' phone call answering service. You get access to fluent English speakers, offering high-quality service at competitive rates.

Flatworld Solutions is a pioneer in the area of professional answering services and is re-known for its committed and reliable service in this area. If you are a small business and need a small business answering service or you are a large-scale operation looking to outsource telephone answering services, Flatworld offers the right mix of budget and scale. To put it in other terms, budget services for the small and medium businesses and operations of scale for the large organizations.

Phone Answering Services We Offer

At Flatworld, we use state-of-the-art call center technology to cope with the volume of inbound calls so that there is always ample bandwidth to field every call and provide clients an experience above their expectations. As a leading phone answering services providing company, we offer the following services -

  1. 24/7 Answering Services

    24/7 Answering Services

    If you promise round-the-clock support, it's essential to keep the promise so that your customers feel reassured. But if you can't keep up with call volumes due to obsolete infrastructure or an untrained team, we'll stand in as a backup or as a primary contact. At Flatworld, we have the technology and motivation to empathetically support your customers via 24/7 phone call answering services. Our goal is to make your customer's experience problem-free. We also help in fielding opportunities in the form of business inquiries. Be it sales or service, we are always the phone answering service provider you can count upon.

  2. Virtual Receptionist for your Business

    Virtual Receptionist for your Business

    The major highlight of working with a phone answering company like us is the ability to ensure satisfaction to the caller before, during, and after business hours. Besides the promptness and comprehensive nature of the solutions we provide, we've been able to meet the client demands with a personalized touch in a way that underpins customer satisfaction.

How Does a Phone Answering Service Work?

A phone answering service works in a way where it replaces the automated voice message or IVR system. Instead, it relies on a live operator to answer the call at any time of the day. For a phone answering service to work, the operators must be trained in answering the calls of the customers who are otherwise used to automated answering services. A phone answering service reduces the turnaround time for a call to be put through and eliminates the automated part of it, making it much more personal and responsive to the customer's needs. Our process is as follows -

The Phone Answering Process We Follow

 

01. Requirement Discovery

When you reach us we will acquire your business requirement and understand the challenges prevailing in your customer service engine

 

02. Contact Strategy

We will brainstorm possible ideas and present a feasible solution that can economically be implemented without excessive dependence on infrastructure and people

 

03. Phone Answering

We will answer inbound phone calls via trained call center agents absorbed into your organization from us. They will present the right information and complete the calls in the prescribed time to ensure the success

 

04. Reporting

As the day winds, our team will furnish detailed reports from their daily activities to keep you informed

What are the Benefits of Using a Phone Answering Service?

A business answering service uses people to answer the calls from customers instead of routing them to a machine-oriented system. There are several benefits of using a call answering service and these include -

  • In times of customer emergency, it is better to have a person taking the call instead of a machine which makes it more personal for the customer and goes a long way in relieving the stress of the emergency.
  • For medical businesses, it is always better to have live people taking the calls to alleviate the concerns of the customers who may want to explain the details of their problem and get support from your staff.
  • Some businesses need 24-hour answering services like banks and other financial institutions that offer credit cards. For these types of businesses, they should have someone answering the phone at non-regular hours and responding to the complaints.
  • For many organizations, automated voice response systems are used to deal with calls after office hours. It may be a better idea to have a live telephone answering service instead of a voice mail system.

Call Center Software we use

HubSpot Bitrix24 Talkdesk Five9 Zendesk Dixa salesforce LiveAgent Avaya

Our Call Center Portfolio

Have a look at the call center services portfolio provided by the experienced team at Flatworld Solutions.

View all Samples
Our Call Center Portfolio

Other Services You Can Benefit From

Why Outsource Phone Answering Services to FWS?

Flatworld Solutions is a leading phone answering service provider offering a gamut of call center solutions for companies keen to tend to their customers. Our services are defined by the following key differentiators -

  • Information Security

    We are an ISO 27001 certified company that takes great care to ensure the confidentiality of data. We are compliant with the GDPR.

  • Skilled Phone Answering Experts

    We have agents qualified in phone answering services who use the best call center technology to ensure all priority calls are attended.

  • Cost-effective Services

    You will find our solution cost-effective because we help you have a custom solution without running into budget constraints.

  • Best-in-class Infrastructure

    We have the best call center infrastructure that ensures the availability of technology and tools for agents to complete the calls within the prescribed time.

  • Certified Phone Answering Company

    We comply with the ISO 9001:2015 standards to prove our commitment to quality.

  • High-quality Customer Service

    We never leave quality assurance as an afterthought. It is a priority for us to ensure quality in customer service.

  • Quick Turnaround Time

    Our turnaround times are faster than most peers, and that lets you have the best results in the shortest time.

  • Scalability

    We can help you scale your needs with ease to accommodate additional needs.

  • Omni-channel Support

    You can reach us through voice calls, email, webchat for support and our experts will respond within 24 hours.

Client Success Stories

Flatworld Provided Inbound Call Center Support Services to a Berlin-based Healthcare Consultant

Flatworld Solutions Provided Inbound Call Center Support Services to a Berlin-based Healthcare Consultant

Flatworld Solution offered inbound call center support services to a back-end team of a Berlin healthcare client. The client was satisfied with the outcome.

Read more
Flatworld Provided Telecalling Lead Generation Services to a Leading Financial Firm

Flatworld Solutions Provided Telecalling Lead Generation Services to a Leading Financial Firm

Flatworld Solutions enabled a financial firm to gain qualified leads using a small budget. Our tele-calling services allowed the client to meet their requirement at the earliest.

Read more

Testimonials

My client Microsoft is very pleased with the results. Thanks for providing such outstanding results and for your high attention to quality. It's great to find a company you can trust to have your best interests at heart. We can also turn this success into other projects.

President, Market Research firm in Seattle More Testimonials »

Outsource Phone Answering Services to Flatworld Solutions

Flatworld Solutions is a leading inbound call center service provider offering phone answering service among other call center services. At FWS, we've successfully met all of our customer's needs with stellar quality and you could be our next. So if you have a requirement concerning phone answering, get in touch with us today.

Contact us today to outsource phone answering services and get assisted by our team to know the project out.

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INDIA

No.6, Banaswadi Main Road, Dodda Banaswadi, Bangalore - 560 043


Corporate Court, #15, Infantry Road,
Bangalore - 560 001

PHILIPPINES

Aeon Towers, J.P. Laurel Avenue, Bajada, Davao 8000

USA

116 Village Blvd, Suite 200, Princeton, NJ 08540

Our Customers

  • Movement Mortgage
  • Alcon
  • ARI
  • Maximus
  • Redwood E-Learning Systems

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