Remote IT Support Services

Wouldn't it be amazing if you could get instant help whenever you face a problem with your computer system? If yes, then remote IT support outsourcing services is what you need! Outsourcing remote IT support services is a smarter way of resolving computer related issues within a quick time. Be it a hardware or software issue, most of these can be sorted remotely using an online platform.

Flatworld Solutions can provide you and your clients with the best-in-class remote IT support services which will resolve IT issues quickly. Our team of call center executives is trained to handle any of the software issues with high efficiency and ease.

Remote IT Support Services We Offer

Flatworld Solutions can give you services of a remote helpdesk, which will function as an efficient virtual IT support team. You can hire our remote technical support services for your internal IT needs or as a third-party IT support service for your clients. Here is a gist of our offshore remote support services -

1. Incident-based Support

   • Microsoft Windows Server
   • Microsoft Small Business Server
   • Microsoft Exchange Server

2. Managed Monitoring Support Services

   • Network Monitoring
   • Boot Up Issues
   • Server Monitoring
   • Event Log Monitoring
   • Website Monitoring
   • Online Connectivity Issues
   • Browser Connection issues
   • Data Retrieval
   • Adware/Spyware/Malware Removal
   • Virus Removal
   • Slow System Issues
   • System Formatting Issues
   • Performance Tuning Issues

3. Setup and Installations

   • Desktop and Laptop
   • Microsoft Windows/Exchange Server, AD Domain Environment, SBS
   • Desktop Application Software
   • Microsoft DHS/DHCP Server and Configuration
   • Printers and Peripherals
   • Group Policy Configuration and Server Migration

4. Managed Services Support

   • Help Desk Services
   • Break Fix Support
   • Proactive Management
   • Consulting
   • Server Support
   • Server Deployment

Call Center Software we use

Industries We Serve

Having been in the call center industry for more than a decade now, we have emerged as a leading remote IT support services in India with experience of working with clients from a spectrum of industries across the globe. Some of the industries we cater to include, but not limited to -

Automobiles

Finance

Defense

Communications

Customs Brokerage

Energy and Utilities

Education

Healthcare

Logistics

Manufacturing

Media & Entertainment

Public Sector/Government

Retail & E-Commerce

Telecommunications

Remote IT Support Service Process

Flatworld Solution's remote tech support can break the communication barriers to facilitate an engaging experience and resolving challenges that arise after the sales or service. Since we introduce solutions that are customized for your specific needs we do not coerce you to opt additional facets that you do not require. Our honest and transparent way of handling requirement is trusted by many clients we have served in the past.

Here is a step-by-step approach we follow to help you get the best value -

 

01. Request Analysis

Once you outsource remote tech support, the support request is logged using online ticketing tool against which a session is opened. Depending on the priority and client convenience we support via phone, email, and direct contact

 

02. Service Suite Download Support

We guide your clients to download the correct service suite that is supported by the computer hardware at their end. We ensure that the software is fully compatible for uninterrupted troubleshooting

 

03. Configuring the Software

Using verbal and written instruction we assist your clients to configure the access control and network settings to ensure that the remote service suite is securely configured

 

04. Remote Troubleshooting

After successful configuration we acquire a unique ID that would allow us to identify your machine via the internet before we begin troubleshooting the challenge

 

05. Client Feedback

After resolving the IT challenge, we request for service feedback to document the client experience and satisfaction level

Our Call Center Portfolio

Have a look at the call center services portfolio provided by the experienced team at Flatworld Solutions.

View all Samples

Why Choose IT Support Services from Flatworld Solutions?

Are you thinking of why you should choose to outsource remote IT support to Flatworld Solutions? We have gained enough experience to cater to your various remote IT support requirements. Some of the key reasons for you to choose us for remote IT support services include -

1. Certified IT Support Services Company

   Being a reputed offsite remote IT support provider, it is our goal to bring quality services that helps you recognize the right value. Since our efforts meet the guidelines of international standard organization we are ISO 9001:2015 certified and take pride in our ability to consistently reflect the quality of service in every remote IT support needs

2. Data Security

   We greatly value the security of your confidential data. By earning ISO/IEC 27001:2013 certification we have proven that our efforts not only meet standards of the industry but also surpass the client expectation because we take necessary precautions to prevent breach and loss of data under all circumstances. Our call center professionals who serve your IT support needs are signatories of non-disclosure agreements (NDA) giving you the peace of mind

3. High Accuracy and Quality Service

   We have a strict quality monitoring process in place which ensures that every issue is professionally dealt and resolved with the same seriousness and care

4. Short Turnaround

   When your clients are in a rush and need fast solution, we are the right people for outsourcing remote IT support because our turnaround time is 30% faster than other IT service support providers. With rich experience in varied client challenges we already have the exposure and experience in resolving IT issues quickly without frustrating end-users

5. Scalability

   At FWS, we have the necessary resource capability and wherewithal, both in terms of expertise and infrastructure. You can rely on us to manage any spike in your business demands so that you pay only for the services rendered

6. Pocket-friendly Pricing Options

   At Flatworld Solutions, we have flexible pricing options for the remote IT services we render. This will enable you to pay based on factors such as complexity of resolved issue, time involved to resolve the issue, number of calls in a day, etc.

7. Single-point Contact

   We are glad to provide a personalized support in the form of dedicated team who can be summoned anytime at your convenience. Our single-point contact can help you resolve most challenges that you encounter during and after the project. Our team can be reached on the fly without tentatively waiting for your query to be allocated to a representative by automated call management system

8. Experienced Team of Support Executives, Project Leaders, and IT Experts

   Our team is comprised of highly skilled, talented, and experienced call center executives who are trained to work on the latest contact center tools and technologies and resolve even the most complicated IT issues

9. Multilingual Support

   We have employed remote IT support executives who are well-versed in multiple languages. It helps us communicate vital information in the language you are comfortable with and therefore, provide a seamless user experience

10. Modern Infrastructure

    Our team of call center executives delivers unparalleled services as they have access to the best infrastructure in terms of uninterrupted network connections, state-of-the-art office spaces, and the latest tools and technologies

11. Remote Support Tools

    To facilitate uninterrupted workflow, we use advanced IT support software that can streamline an array of functions. Our skilled IT support professionals are thoroughly experienced in using the software for delivering support from just a push of button

12. Secure Data Exchange

    When you outsource online tech support to FWS, we take care of document and file sharing services with prudence. We use secure FTP and VPN for supporting file sharing process as it is easier for you to send project files in a secure way without risk

13. Round-the-clock Availability

    We are available on a 24x7 basis and deliver support all round the year should you face any difficulty. We can be reached through multichannel methods to get personalized support at your local time zone.

Client Success Stories

Outsourcing BPO Services to Flatworld Solutions Helped a Leading IT Services Company Save Time and Money

Outsourcing BPO Services Helped a Leading IT Services Company whose BPO division was facing issues in mail order fulfilment which was taken care by experts at Flatworld Solution. Since the client's resources were not in spec with the trending BPO platforms we closed the gap with our expertise in short TAT.

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FWS Provided Call Center Support to a Client with Customers in APAC Region

The client who was a provider of quality work force management software approached Flatworld Solutions for call center support because they were under resourced to handle mission-critical call center functions. Using agent adherence system, we provided support for call center workforce management system.

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Outsource Remote IT Support Services to Flatworld Solutions

Flatworld Solutions has been a leading provider of remote IT support services and a plethora of other call center services to its global clientele. We have been in this industry for over 16 years now and have the experience of working with clients from different verticals and industries. Leverage the services of our experienced team and our expertise which has enabled us to serve over 18488 customers across 167 countries. We assure you a profitable, safe and secure outsourcing experience with us. We also provide other services such as inbound call center services, outbound call center services, telemarketing services, and more.

If you are looking for a reliable, efficient, accurate, and cost-effective remote IT support service provider, then you have come to the right place. Get in touch with us today!