In the midst of the Covid pandemic affecting the whole world, Flatworld team has rallied around minimizing service disruptions for our customers, while ensuring the safety and security of our employees and the community.
We have over 3500+ team members working remote, all managed within a week. Read more
Flatworld Provided Call Answering Support to a Leading Pharma Sector Client
The client is from the pharmaceutical sector and was referred by an existing client who had been working with us for 9 months. Our existing client, who is also a valued consultant with us and been referring us to new clients, was extremely satisfied with our services.
The client required call answering support services to receive queries on their health care products that are sold on their e-commerce platform.
The main challenge was to hire and train the right executives within a quick deadline and to ensure that the candidates performed successfully.
Keeping the above-mentioned requirement in mind, FWS was able to recruit and train suitable agents before the deadline. The agents also maintained high performance right from day one, which was highly appreciated by the client.
Key responsibilities that the agent handled were to -
Address all customer queries and upsell/cross-sell related products
Set up appointments to showcase demos
The client is hugely satisfied with the performance of the agents and has promised to grow the size of the team.
Outsource Answering Support Services to Flatworld Solutions
Flatworld Solutions is a leading provider of answering support services, as well as a comprehensive range of other call center services, including inbound and outbound call center services. We carefully choose our call center agents to ensure that you only get highly experienced, qualified, and dedicated agents that are committed to helping you succeed.
Contact us now to discuss your call center requirement and we will be glad to help.