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Flatworld Solutions Provided NPS Survey Support to a Cement Manufacturing Giant

Case Study on Call Center Services Provided to Cement Manufacturing Firm

The Client

The client is India's largest manufacturer of grey cement, ready-mix concrete (RMC), and white cement. Globally, it is the third biggest cement producer, excluding China. In India, it has more than 100 RMC plants in 35 cities. The company also produces a range of other specialty concretes that meet the specific needs of customers.

Client's Requirement

The client wanted us to assist them with their NPS service offering across 3 segments - Stockist, Retailer & Painter across the length and breadth of India.

Client's Challenges

The client had engaged another provider to assist them with their NPS service offering but was not getting the results they were looking for. That is when they approached Flatworld Solutions as they were looking for someone who had a good track record in the industry.

Client's Challenges

The client had engaged another provider to assist them with their NPS service offering but was not getting the results they were looking for. That is when they approached Flatworld Solutions as they were looking for someone who had a good track record in the industry.

FWS' Solution

Flatworld Solutions provided a team of experienced professionals who had the expertise to converse in all the Indian languages spoken in the north, south, east and western states. We became the ideal partner they were looking for. Our team conducted the NPS survey support activity across varied verticals, not just to the client's domestic customers but also to its international customers. We also assisted them with high-end reporting and used the Power BI platform to streamline the reports.

The Result

The client was pleased with the service offerings provided by Flatworld Solutions. The partnership certainly helped the company to overcome some of the challenges they faced earlier. The client experienced an increase in efficiency and reliability that resulted in enhanced customer experience (CX). The client also achieved considerable cost-savings due to a reduction in operational costs.

Outsource Call Center Services to Flatworld Solutions

Flatworld Solutions is a leading provider of customer support services to clients from around the globe. Our team of call center agents comprises highly experienced, committed, and dedicated professionals that leave no stone unturned when it comes to providing exceptional quality services to our clients. We keep abreast of the latest best practices and tools and technologies to always provide top-quality services.

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