Client business provides restaurants with customized management platform and helps undertake orders for big restaurant chains in the country. The Client offers this support to all kinds of restaurants and hotels across The United States of America.
They approached us to handle the Contact Center requirement. They wanted us to deploy a pilot batch of 5 callers to take orders for a PIZZA chain in the US. With a ramp-up plan of 20 callers within the first month if successful.
There were three different challenges to achieve the client's objectives. They were as follows -
Flatworld Solutions' operations team from the Philippines presented a batch of 8 callers of which the client chose 5. Soon after, we helped launch the pilot team in 5 business days and assigned the following responsibilities -
The client has always appreciated the professional approach followed by each employee at Flatworld associated with their campaign. We today stand at 70 active callers on this requirement with an additional request for ramp-up proposed by the client.
Outsource your inbound call center services need to us if you are worried about the cost and time overhead by expanding your existing team. Our 17 years of experience in a spectrum of inbound calling services have elevated us to a position coveted by our competitors. We have in-house talents and partners who work remotely to help us realize our commitment to our clients. When you outsource your needs to us, we mitigate your concerns about infrastructure and FTE rates because we'll place you in a favorable position.
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