Flatworld Provided Inbound Customer Support to an Israel-based Gaming Startup

Case Study on Inbound Customer Support Provided to Client

The Client

The client is based in Tel Aviv, Israel, and is one of the fastest-growing game startups in the world.

Client's Requirement

The client was looking to partner with a reliable call center service provider who could provide high-quality inbound customer support through the Zendesk platform.

Client's Challenges

The initial challenges we faced on the project were to hire someone who would be proactive to address customer queries and have good experience working on the Zendesk Platform. The client wanted us to get an experienced candidate that was passionate about serving customers and handling pressure situations.

FWS' Solution

We sourced the right agents and deployed them on the project. The client did not have any training material and hence, our project management team prepared some material based on the FAQ rebuttals. The client did offer a helping hand and provided on-the-job training to the team and sorted out all the queries that the agents had. Since then, the agents have been very consistent in performance and highgly effective in completing the tasks within the TAT.

The Result

So far, there has not been a single escalation from the customers, and the client is extremely happy with our services. The client has signed up for an ongoing contract and referred us to one of their partners from the Jewelry industry.

Outsource Customer Support Services to Flatworld Solutions

Flatworld Solutions is one of the foremost providers of highly reliable and professional customer support services as well as a full range of call center services to a diverse and growing global clientele. Our team of call center agents is carefully chosen based on their background and experience. We also provide regular training to ensure that our agents always incorporate the latest advancements and best practices in the industry. We also ensure that we provide our exemplary services at the most competitive rates in the industry.

Contact us now if you are interested in professional and cost-effective customer support services.

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