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Flatworld Provided Inbound and Outbound Calling Services to a Leading Software Provider

Case Study on Inbound and Outbound Calling to a Software Provider

The Client

The client is based in the USA and provides restaurant management software to small and large restaurants across the country.

Client Requirement

The client approached us to handle their Contact Center requirement. They wanted us to handle all their lead generation activity. The requirement was a complete blend of answering support along with the tele-calling activity.

Client Challenges

The project faced several challenges

  1. The client wanted the project to start very quickly.
  2. The client wanted to set up qualified leads.
  3. The client wanted to address all customer queries and confirm quick appointments.
  4. The support team also had to book new orders if the customers demanded it.
  5. The team had to generate 18-20 leads per day.

FWS' Solution

Our operations team along with complete support from the client's end achieved an astonishing start by lining up 10 resources within 7 days and surpassed all expectations expressed by the client.

Results

The client's expectation was to generate 18-20 leads per day. However, now, after two months of working on this project, our team achieves 25+ leads per caller per day. The team is also successfully addressing all customer queries, booking new orders, and confirming appointments.

The client had initially signed up for 5 resources for the trial but even prior to the pilot launch of the project, they gave approval for the project, to begin with, a team of 10 candidates. The team is now successfully performing beyond expectations.

Outsource Inbound and Outbound Calling Services to Flatworld Solutions, the Contact Center Experts

Flatworld Solutions provides high-quality call center services - both inbound and outbound - and we cater to clients from all over the world. We have agents that are experienced and committed to providing only high-quality services and guaranteed value for money. Our agents function as extensions of your business and provide outstanding results, whatever be the requirement.

If you are looking for inbound or outbound calling services, do get in touch with us.

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