In the midst of the Covid pandemic affecting the whole world, Flatworld team has rallied around minimizing service disruptions for our customers, while ensuring the safety and security of our employees and the community.

We have over 3500+ team members working remote, all managed within a week. Read more

Flatworld Provided Outbound Calling Services to an Online Coaching Firm

Case Study on Outbound Calling Service for an Online Coaching Firm

The Client

The client is one of the leading and renowned online coaching providers in the country. It is an online ecosystem where budding entrepreneurs can connect, learn, and grow together.

Client's Requirements

The client was looking for a reliable and cost-effective outbound calling service providing company who could help prospects who were unable to complete the payment process. The client was outsourcing for the first time and was unsure about starting the project.

Business Challenges

Our team at Flatworld Solutions had to face a few challenges while executing the outbound calling service project. Some of the major challenges we faced were -

  • We had to hire and train a shared agent for the project within a short time who could not only follow-up with the client but also help them complete the online payment process.
  • The training material given by the client was insufficient and we had to arrange on-the-job training for the agents.
  • The client was skeptical about the agent's skills and expertise and we had to assure them that the best quality services will be delivered.

Our Solution

Considering the challenges faced and the client's requirements, our team devised a systematic and streamlined project plan for the client. With the help of our talent acquisition team, we hired an experienced and skilled shared agent for the project within a short time. Since the training material wasn't sufficient, the client agreed to provide on-the-job training to the agents and clear all their doubts about the project. The agent has been consistent in delivering the best quality services to the client ever since the project has kick-started.

The Results

The client has been extremely delighted to see the results of the project delivered by our team. They have agreed to add another resource in the business development role and extend the month-on-month contract with us. The client was not only impressed by the quality of the results delivered by us but also the cost-effectiveness of the entire project.

Outsource Outbound Calling Services to Flatworld Solutions

Flatworld Solutions has been a pioneer in providing the best quality outbound calling services and a plethora of other call center services to its global clientele. We have some of the most experienced and skilled outbound calling agents who can take care of all your requirements with ease. We leverage the latest tools and software while delivering the best quality and top-notch services.

If you are looking for an efficient and cost-effective outbound calling service providing company, then you have come to the right place. Get in touch with us today!

Get a FREE QUOTE!

Decide in 24 hours whether outsourcing will work for you.

We respect your privacy. Read our Policy.

INDIA

No.6, Banaswadi Main Road, Dodda Banaswadi, Bangalore - 560 043


Corporate Court, #15, Infantry Road,
Bangalore - 560 001

PHILIPPINES

Lucita Building Lapu Lapu Cr. Sobrecarey Street, Davao City 8000

USA

116 Village Blvd, Suite 200, Princeton, NJ 08540

answering-support-to-a-pharma-sector-client.php