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Flatworld Solutions Provided Outbound Calling Services to a e-Logistics Startup

Case Study on Outbound Calling for a e-Logistics Startup

The Client

Our client is a successful startup with 5000 employees. They provided a platform for companies to transport their products through trucks. The client provided the information essential for businesses to choose logistics provider based on the cost, freight capacity, speed of delivery.

Client Requirement

The Customer reached us to assist them with their outbound calling services offering FastTag, GPS, and Fuel with their application called "Boss" across Pan India.

Business Challenge

The client's in-house team was unable to simultaneously focus on outbound calling and other backend tasks. This prompted them to search for a trusted and capable partner who can scale up if needed. This brought them to us.

FWS' Solution

Flatworld Solutions' team of experienced professionals with native-level expertise in Indian languages spoken in North, South, East and Western states became the ideal choice for the client. Flatworld Solutions' team had a good track record in convincing the truck owners to download the Boss app and support activity across varied verticals. The project commenced quickly and the team was further trained to work as an extension of the client's team.

The Result

The customer was pleased with the service offerings provided by Flatworld Solutions. The partnership certainly helped the company to overcome some of the challenges they faced earlier. The client experienced -

  • Increase in efficiency and reliability that resulted in good ROI and enhanced Customer Experience
  • Considerable cost-savings due to a reduction in operational costs

Outsource Outbound Calling Services to Flatworld Solutions

Flatworld is an ISO 9001:2015 certified outbound calling services provider. We also provide a wide range of call center services that helps you improve productivity and ROI. In this case, our client wanted our help to increase the reach of their app. This proved to be a success because Flatworld provided them a live-agent who worked within the stipulated time to drive the product promotion. With excellent infrastructure and ability to scale we dealt with the challenge in an efficient manner. So if you too share a similar requirement with the client you should get in touch with us.

Contact us and tell us what you need and we'll be glad to provide a free quote and a sample of our service.

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