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Flatworld Provided Outbound Calling Services to a Real Estate Firm

Case Study on Outbound Calling Services for a Real Estate Firm

The Client

The client is one of the leading real estate firms based in Mumbai, India. They are known for creating projects of international repute and bringing value and expertise to the real estate industry. They plan to expand their business to other parts of the country in the coming year.

Client's Requirement

The client was looking for a reliable and cost-effective outbound calling service provider who could call and convince potential customers to visit the client's real estate sites. They had started with calling services leveraging an in-house team but were unable to produce the desired results.

Business Challenges

Our team at Flatworld Solutions had to face a few challenges while implementing the project for the client. Some of the major challenges are listed here -

  1. We had to hire the right agents with excellent communication skills for the project as the client wanted us to get some quality leads to visit their site.
  2. They wanted us to work from their location using their own mobile devices.
  3. The client did not provide training or script for the project and we had to create the same on our own.

Our Solution

Keeping the challenges and the client requirements in mind, our project management team devised a plan for the project. We on-boarded highly trained and experienced resources for the project with great communication skills and a go-getter attitude. Our team trained the agents virtually and conducted a few mock sessions for the agents before they started with the project. We created our own script for the project and used it to garner some quality leads for the client.

The Result

Our team was able to get the desired results for site visits for the client soon after kickstarting the project. The agents have been very consistent with their performance and generated quality leads for the client. The client was not only impressed by the quality of the leads generated but also the professionalism and cost-effectiveness of the entire project. The client even referred our brand to some other prospects and has promised to continue working with us for future projects as well.

Outsource Outbound Calling Services to Flatworld Solutions

Flatworld Solutions has been a pioneer in providing quality outbound calling services and a series of other call center services to clients around the globe. We have some of the most qualified and experienced call center agents who are trained to work on the latest technologies and cater to all your requirements. We leverage the latest tools and technologies while delivering top-notch services to our clients.

If you are looking for a cost-effective and professional outbound calling service provider, then you have come to the right place. Get in touch with us today!

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