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Flatworld Provided Inbound Calling Services to a Major BPO Company

Case Study on Inbound Calling to a Major BPO Company

The Client

The client is a well-known and leading business process outsourcing company in the industry.

Client's Requirements

The client was looking for a reliable and efficient inbound calling service providing company who could answer calls received from their clients and provide them with suitable solutions. Due to the global lockdown, the client was looking at increased calls and wanted to hire 10 callers to start the project.

Business Challenges

Our team of call center agents at Flatworld Solutions had to face a few challenges while implementing the inbound calling project. Some of the key challenges faced were -

  1. The client was looking to quickly hire and train the call center agents to start the project as soon as possible.
  2. We had to arrange the candidates for an interview within 2 days as most of our employees have been working from home during the lockdown.
  3. Along with inbound calling, the client wanted us to provide them with chat support as well with AHT of less than 2 minutes per call.

Our Solution

Our team at FWS was quick to devise a plan for the project by keeping in mind the client's requirements and challenges. We arranged the candidates for an interview within 2 working days and quickly onboarded a team of 10 skilled and experienced callers to start the project. We were successful in providing the client with the required services while maintaining an AHT of less than 2 minutes.

The Results

The customer was extremely happy to see the results of the project right from the beginning. They were impressed by the cost-effectiveness of the project along with the quality of the results. They have also agreed to renew the contract further.

Outsource Inbound Calling Services to Flatworld Solutions

Flatworld Solutions has been one of the leading providers of inbound calling services and a series of other call center services to clients around the world. We have some of the most experienced and talented call center agents on board who can cater to all your requirements with ease. We leverage the power of the latest tools and technologies while delivering the best quality services to clients.

Contact us now to discuss your email support needs and we will be glad to help.

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