In the midst of the Covid pandemic affecting the whole world, Flatworld team has rallied around minimizing service disruptions for our customers, while ensuring the safety and security of our employees and the community.
We have over 3500+ team members working remote, all managed within a week. Read more
Are you conscious about the first impression that you give your prospective client? A prompt, smart and effective answer to your prospect's call is the first step towards clinching a deal. On the other hand, a poor answering system can be a huge upset. A few calls that went unanswered might not seem huge, but they are definitely a leakage on your efforts of brand building.
This is where the services of a virtual receptionist can add value. A live virtual receptionist becomes the first point of contact for all your inbound calls who works towards creating a positive impact on every caller.
Why should you opt for live receptionist services?
Every unanswered call is an opportunity lost
You do not want to miss calls that come in after your business hours
Recorded messages and voice mails put off most callers
You do not want a prospective customer to be kept waiting
You do not want anyone to take a bad impression about your company
Live virtual receptionist services from Flatworld Solutions
Bring professionalism to the first point of contact with Flatworld Solutions' live virtual/remote receptionist services. At Flatworld Solutions, we have a dedicated team who will work for you round-the-clock serving your customers with expert answering services. With us as your partner, you can get access to the following:
You get 24/7 live receptionist services
The remote receptionist will perform her/his duties like a trained customer support personnel
He/ She understands that they are the first point of contact of the company and will be responsible enough to handle it effectively
He/ She will screen all inbound calls, prioritize calls and transfer them effectively without any time delays
He/ She will make note of important messages and manage your communications when you are on a holiday
He/ She schedules appointments and manages your calendar
For those callers who wish to leave voice mails, the receptionist will offer voice mail services
He/ She also undertakes order taking, qualifying and processing leads
During times of emergencies and issues, your office will not be left with nobody to take charge
Details of every call and activity is recorded for future references