Our client is a leading logistics and customs brokerage service provider based out of Montreal, operating in the US and Canada regions. The client specializes in providing services related to PARS entries along with other logistics services. Flatworld Solutions was approached by the client for a very specific requirement that would help them ease their business operations.
The client required PARS back-office forms entry services with maximum accuracy and the highest level of efficiency. The team at Flatworld Solutions was expected to deliver the required services at reasonable rates and in a timely manner. The requirement of the project was -
Reduction of error rate
Reduction in overall costs
The team which was assigned to the project faced several challenges when it came to fulfilling the client's requirements, especially because of the quick turnaround requirements of the customer.
With multiple functions to be completed in small volumes, it was very challenging to deal with a large spike in volumes at a later date.
We had to ensure exceptionally high accuracy levels as the client requested from the get-go.
Our team prioritized understanding the exact requirement of the client so that we could implement a proper work flow and structure that was to be followed to fulfill the client's requirement. We provided the following solutions -
In order to tend to high volumes we decided to go ahead and cross train our team members
We assigned a dedicated resource just for PARS entries
We worked EST hours to meet quick turnarounds in order to achieve completion within set deadlines
Additional work hours for our offshore team to complete all files were assigned based on the client's requirements
We also provided a dedicated team to handle LVS/HVS and other related billing functions
The project was successfully completed with an accuracy level of over 99% as opposed to the earlier 92-95%. There were drastic changes in terms of reduced cost and time, much to our client' satisfaction. The numbers achieved are as follows -
$50,000 savings in cost
40% reduction on costs
40% faster delivery time to market
Streamlining the processes enabled gained efficiencies in LVS/HVS, thereby reducing the offshore team's operational cost by 40-50%.
Contact us today for extensive customs brokerage services. Flatworld Solutions is backed by over 16 years of experience and specializes in providing superior PARS entry services. Speak to our friendly staff for a consultation today.
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