PROPERTY MANAGEMENT BACK-OFFICE SERVICES

As a property owner or a real estate dealer, what would you like your back-office to do for effective property maintenance and tenant management? Would you like them to -

• Post lease and rental advertisements on newspapers, Craigslist, etc.
• Receive tenant calls and emails regarding general upkeep and maintenance
• Provide high-quality chat support for property supervisors
• Take care of all payment reminders, legal issues, etc.
• Draft rental agreements, process payrolls, and perform other property management accounting tasks

If you are looking for a single point-of-contact for a variety of real estate management services, then you are at the right place! At Flatworld Solutions, we understand that rather than hiring a resident manager to manage the property or by doing it all by yourself, it's better to avail the services of a professional property and tenant management company to take care of all your property needs.

We not only help you create a higher level of trust with your tenants and key stakeholders but also improve the standard of your property's upkeep and maintenance, significantly.

Our Property Management Portfolio

Our experience in property back-office services surpasses most of our competitors, and we leverage our know-how to take complete care of all the needs of your tenants, like, collecting rent, handling property upkeep and repair issues, responding to complaints by tenants, and even pursuing legal evictions, on your behalf.

Our rental property management team consists of property managers, contract administrators, accountants, and service staff to ensure your requirement is met underneath one roof. Our expansive services for property and tenant management include the following -

01

Listing Property advertisements in newspapers, and websites such as Craigslist, etc.

02

Managing Residential & Commercial properties, Studio apartments, etc.

03

Liaising with property owners, tenants, and prospective buyers

04

Managing background verification of tenants & prospective buyers, whenever required

05

Providing solutions to tenant complaints and resolving queries through calls, emails, and even chat support

06

Handling maintenance inspections and scheduling periodic maintenance with vendors

07

Sourcing and appointing vendors for maintenance work

08

Conducting routine home inspections, whenever required

09

Providing expert supervision of repair work in real time with regular reports

10

Managing legal processes and documentation issues for tenants and vendors alike

11

Assisting in rent collection

12

Accounting - reconciliation, verifying and processing of employee payroll

13

Ensuring high satisfaction levels for tenants, vendors and owners alike with targeted SLAs

Interested? Read more about our process workflow, and see how we can manage your properties efficiently.

Types of Properties We Maintain

Flatworld Solutions has become a major player in many property management companies, with around 18 years of service experience. Our team of experts is aware of the pressure and often tense nature of the property management business. To give you respite from the exhaustive portfolio of property back-office functions, we offer exclusive back-end property management services in the following four areas -

1. Residential

   

   Our team can do all the back-office work relate to the property inspection of the residential buildings, apartments, houses, etc., which mainly includes background checks and real estate listings.

2. Office

   

   Our property management representative can set up contacts with key the buyers and tenants of the newly constructed office spaces or the one on the lease. They can also work as a liaison between the buyer and the seller to make sure that the deal goes off smoothly.

3. Retail

   

   Our team can monitor the suppliers and can ensure that they provide maintenance and other services on time. Also, we have coordinate the calls, and other communication messages between the existing tenant, suppliers, new tenant, etc.

4. Artist Lofts

   

   If you are looking for property back-office services for your condominium properties, including artist lofts, we can provide that. Through our back-office services, we can make sure that you timely rent. We can also coordinate the property documents, including legal and rental.

Our Property Management Back-office Services Process

We have inculcated a time-tested property management process that will help you fix and process the back-office functions. The step that we follow are -

 

01. Define project scope

Describe the scope and details of real estate management

 

02. Create efforts, pricing and SLA

Specify plans, resources, pricing structures, and communication flows

 

03. Manage property managers and teams

Select Property Manager and Property Management Resource Team

 

04. Training and process

Start training and develop quality processes and upgrade plans

 

05. Start property management

Take on Property management according to schedule

 

06. Provide updates

Keep updating through defined communications and using the communication tools

Other Services You May Be Interested In

Why Choose Flatworld for Property Back-office Services?

At Flatworld, we are constantly striving to set lofty standards for property management, general administration, and tenant satisfaction, allowing you - the property owner, to remain stress-free and pursue other important tasks at hand.

Hiring us for expert real estate property management back-office services is especially useful when -

• You have multiple properties or rental units which require regular supervision and maintenance
• The Tenant Satisfaction Rate is of paramount importance to you
• An optimal use of space and resources is required for your property
• Liaising and maintaining relationships with skilled suppliers is essential for the upkeep of your property
• It is essential that all emergency and non-emergency requests of your tenants are handled professionally and with extreme care
• Maintenance of a healthy and congenial atmosphere within your property premises is important
• The pressure of hands-on management is too stressful for you

Advantages of Outsourcing Property Management Back Office Services to FWS

Flatworld Solutions is a leading real estate property management back-office services provider with 18 years of industry experience. By outsourcing property maintenance services to us, you stand to improve upon the maintenance and upkeep of your properties, without the heavy investment in staff, technology, and skills needed for the same. Some of the major advantages of outsourcing to us include -

• Flexible Pricing Options

  If you have a fixed budget or do not have ample time or resources to focus on your back-office property maintenance services, then do not worry. Our property management back-office services are based on flexible pricing models, including working hours, geographic location, number of agents, and more.

• 100% Information Security

  Flatworld Solutions is certified to ISO / IEC 27001:2013. This means, we can protect your business data from accidental downtime, intrusions, etc. Our work spaces, delivery centers, systems, and tools are completely safe and can protect your data and other information from unnecessary security breaches.

• Modern Infrastructure

  Our team can use the most advanced infrastructure, tools, and systems to meet your business objectives within the decided timeframe. Our office is equipped with state-of-the-art fire protection systems & FM200 protection, data centers, 8-level connectivity redundancy, etc.

• High Quality

  We have adopted the Six Sigma methodologies in our work culture that helps us improve our productivity and offer high quality property maintenance services. Also, our company is an ISO certified global outsourcing leader, and we have stringent quality processes set in place to ensure complete client satisfaction

• 24/7 Accessibility

  Our support team is always available, and you are welcome to communicate with us anytime to ensure that your every issue is resolved. We work round the clock (24/6) from Bangalore, India, ensuring all tenant complaints are recorded and dealt with as quickly as possible. This makes us the preferred choice for customers worldwide.

• Experienced Team

  We have a stringent recruitment procedure to appeal, train and hire property management experts. We have approximately 200 real estate management agents and about 100 years of management experience. Our team is equipped with talented English-speaking staff and state-of-the-art information and communications technology to ensure complete tenant satisfaction.

• Option to Scale-up

  We can ramp up our services whenever you want us to do so. With our property management solutions, you can scale your services without the obligation of hiring new resources or creating infrastructure for accommodating one.

• Comprehensive Weekly/Monthly Report

  Our professional property management team provides full-time tertiary support to your core staff on premise, ensuring significant increment in both your client and tenant satisfaction ratings each month

• Single Point of Contact

  We appoint a dedicated project manager who acts as a single point-of-contact for all your queries; including task tracking, reporting, and accounting

• Significant Cost Saving

  Our services ensure you avoid higher repair costs, labor costs as well reduced overheads, thereby allowing you to save big on costs. Our significant track record in data entry services ensures that you do not have to deal with confusing errors, payroll problems, etc.

• Legal Support

  We take care of all the legal aspects of the owner-tenant relationship, ensuring court warnings, fines, summons, etc. never plague your property

Customer Success Stories

FWS Helped a US Based Property Dealer Manage 110 Properties Monthly

Read the case study where our team at Flatworld Solutions reduced the client's stress of managing countless properties effectively in a cost-effective and timely fashion with at least 98% SLA.

Read more

Flatworld Provided Data Mining of 300 Records to a Leading Audio-Visual Brand

A leading audiovisual brand was in searching for a reliable company who can help them mine 300 records without delay. Our data mining team provided the client with accurate and cost-effective data mining services.

Read more

Outsource Property Management Back-office Services to FWS

Be it commercial property management or residential property management, with experience as vast as ours, we can guarantee providing effective, high-quality services for property owners as well as real estate dealers. We are well-versed with the intricacies and financial implications associated with property management. This allows first-time owners, as well as seasoned dealers to overcome their limited experience in managing properties and benefit from our expertise and vendor connections.

Close communication with the clients and personalized service is our hallmark. Read this case study to find out how we helped a New York property owner effectively manage 110 different properties, and are doing so, till today!

Contact us today and learn how we can help you manage and service your properties effectively while ensuring maximum tenant satisfaction.