Healthcare Call Center Services

Improve response time and enhance call routing accuracy for faster resolution with our healthcare call center services

Is your customer engagement strategy costing you valuable time and resources? Is your in-house team stretched between healthcare call center management and patient care? Outsource healthcare call center services to manage physician referrals, medical answering services, insurance verification, hospice answering, and more.

With 18 years of experience, we are a top medical call center company offering quick, efficient, and tailored medical call center services that address your patient care requirements. Over the years, we have gained the expertise required to support your medical practice and maximize patient satisfaction. Leverage our healthcare contact center services to build your reputation as a truly patient-centric institution and drive customer satisfaction.

Healthcare Call Center Solutions We Offer

We are equipped with exceptional technology and skilled call center agents who manage multiple healthcare contact center functions, which are otherwise aggressively automated by healthcare companies. Our team delivers personalized services and resolves conflicts without straining patient relationships.

When you choose our healthcare call center outsourcing services or our medical answering services online, you will benefit from our diversified services and lean process initiative (LPI) to improve patient care. We provide -

1. Verification of Insurance

   

   Be it verifying patient portfolios or pre-authorization, or eligibility verification we offer a one-stop solution that takes care of all healthcare insurance needs. This service guarantees to mitigate financial risks faced by hospitals and patients. We ensure smooth management of administrative functions without focusing away from patient care and hospital functions.

2. Physician Referral Services

   

   We maintain a detailed database of community doctors and specialty physicians who can be reached through our physician referral services to get information on healthcare services. We will map you to specialized physicians by setting up appointments. Additionally, we also provide support to complete formalities for healthcare screening.

3. Healthcare Claim Management

   

   To ensure a clean claim rate we implement automation in your claims management system to analyze and manage claims in a single pass. By automating certain manual functions of claims management, we can declutter the bottleneck in your revenue stream. This service will eliminate the risk of claims denial or short pay due to inaccurate or partial claims documentation.

4. Appointment Setting Services

   

   If you are busy in practice, we can help you manage patient encounters efficiently through appointment-setting services. By leveraging this service, you will be spared from handling appointments to focus on the practice. Appointment-setting services can drastically reduce no-shows and help you track patient inflow.

5. Billing Cycle & Revenue Recovery

   

   You can skip expensive write-offs and improve cash flow by choosing our revenue recovery services. We track the money that is owed to you for consultation, screening, tests, and other healthcare services. We send routine reminders to patients and insurance providers urging them to pay the pending dues.

6. 24/7 Healthcare Answering Services

   

   If you want to be available for your healthcare customers on a round-the-clock basis you can avail of our healthcare answering services or our medical answering services online. This service will help you interact with patients efficiently to resolve billing and invoice conflicts in no time. If you have a tight practice schedule, our medical call center services ensure no calls are missed during and after business hours.

We also specialize in providing other call center services that include -

• Win Backs / Retention
• Medical Results Outreach
• Healthcare Exchange Navigation
• Dental Claims Assistance
• Post Care Patient Surveys
• Open Enrolment
• Provider & Member Inquiries
• Lead Generation / Enrolment
• Inbound Customer Support
• Outbound Welcome Callsrepresentative6
• Member Retention & Outreach
• Post-Discharge Patient Surveys
• New Member Acquisition
• Activation Services
• Plan/Benefit Changes
• Inbound Acquisition
• Meeting, Seminar and Event Registration and Notification
• Seminar Registrations and Reservations
• Patient Satisfaction Surveys
• Outbound Sales
• Staff Recruitment Screening
• Product or Service Introductions
• Medicare Plan Enrolment
• Rate Change Support
• Pharmacy & Prescription Assistance
• Enrolment and Application Processing
• Literature and Information Requests

Our Approach to Deliver Medical Call Center Services

Our healthcare call center solutions help you answer patient calls with care and sensitivity. When you outsource healthcare answering services to us, we help you boost the sustainability of your healthcare organization while improving patient relationships. Our process involves -

 

01. Call Initiation

The patient phones our contact center for insurance information or consultation with a qualified physician

 

02. Call Management

Our tele calling agent will understand patient queries through a preliminary assessment before forwarding the call to clinical officers of the concerned department

 

03. Physician Consultation

After a detailed assessment by clinical officers, the patient is connected to a specialized physician who will attend to the patient's concerns before writing an e-prescription

 

04. Prescription Dispatch

The patient is provided e-prescription through email, short messaging services, or another channel that is convenient to the patient

Why Should You Choose Our Healthcare Call Center Company?

As an experienced healthcare call center company, we understand the patient relationship is paramount to running a successful practice. So, we analyze your unique patient support needs and devise a no-frills service to address it. Here are some of the benefits that set us apart -

• Certified B2B Appointment Setting Company

  We feel proud to be the bearer of ISO 9001:2015 certification for providing a tidy service that matches the quality guidelines of the international standard organization. Our healthcare call center outsourcing solutions are GDPR compliant as well as HIPAA compliant to render services that are unmatched in terms of quality.

• Data Security

  We are also proud to flaunt our ISO/IEC 27001:2013 certification given our compliance with the information security management system's regulations. With the risk to consumer and healthcare data reaching alarming proportions, we have taken solid measures to keep your data held in our repository and network safe from internal and external threats. Also, we appoint contact center professionals who are signatories of a non-disclosure agreement to execute our services.

• High Accuracy and Quality Service

  We set a high-quality standard for each of the medical call center service subsets ensuring fully audited and approved performance to your healthcare organization. We ensure that all our contact center services cater to your needs and fully adhere to regulatory compliances of the industry.

• Short Turnaround

  We have always excelled in rendering service at a great velocity so that you do not keep your clients waiting. Our solutions can be quickly deployed to help you prevent a backlog in billing and insurance formalities. By taking care of your administrative functions you can focus on patient care alone.

• Scalability

  We understand that for healthcare practice to evolve it is essential to be prepared for varying patterns of patient inflow. This is only possible when you have an efficient backend team to take care of administrative hassles. This is where we come in. With more experience in handling a large volume of calls and back-end functions our contact center is equipped to scale up operations when the need arises.

• Pocket-friendly Pricing Options

  When you partner with us, you can always find healthcare call center services within your budgetary limits. We don’t cross-sell solutions that are irrelevant to your requirement. We offer a customized service that is cost-efficient and poised to resolve challenges associated with customer relationships.

• Single-point Contact

  Working with us is easy as we offer more direct ways to reach our subject matter experts. We allocate your requirement to a dedicated specialist who will assist you in when needed. You no longer need to wait in queue to reach an operator for assistance.

• Experienced Team of Healthcare Call Center Representatives

  We have a large team comprising over 500 call center agents who will help you navigate through call center challenges in your healthcare practice. Every hospital, clinic, and private practitioner can find a custom solution from our end because our teams are professionals with deep knowledge of the healthcare industry.

• Modern Infrastructure

  We have call centers for healthcare practices where professionals process back-end functions to keep your patients satisfied with the service and treatment. Our infrastructure is physically and digitally protected using cutting-edge security software and physical security deterrents.

• Secure Data Exchange

  VPN and secure FTPs are used by our team to bring confidential clinical data and project files from your end to ours. We use technology to monitor the vitals of our data-sharing channels to ensure it is free from any form of intrusion.

• Round-the-clock Availability

  We can provide 24/7 assistance to your team along with quality training to handle operations in real time. You can reach through many ways including a phone call, email, and even live chat to get support on the go.

Additional Services You Can Benefit From

Client Success Stories

Flatworld Provided Insurance Eligibility and Verification Services to a Birth Control Telemedicine Provider

A telemedicine provider based out of the US approached Flatworld Solutions for verifying the eligibility of pharma and medical insurance applicants. We successfully checked the merits of each applicants before disbursement of medicines.

Read more

FWS Processed Over 3000 Encounters Related to Rehabilitation Care for a Group of Physicians from Indianapolis

A group of rehabilitation care physicians contacted Flatworld to process 3000+ patient encounters. Our consultation proved to be effective that led to 20% higher savings.

Read more

Outsource Healthcare Call Center Services to Improve Operations and Patient Care

We are backed by 18 years of rich experience in healthcare BPO services that include an array of sub-service to help businesses across many verticals. Our robust healthcare answering services can make a big difference to your healthcare practice by bringing maximum satisfaction to your patients through quality treatment and a better experience.

If you want the help of people who are experienced and aware of most drawbacks of healthcare practices your search ends with us because we offer the best healthcare call center services among a pool of healthcare call center outsourcing companies to improve revenue. We also offer a range of other call center solutions such as health information management, healthcare consulting services, and more.

Leverage our exceptional healthcare call center outsourcing services to improve patient outcomes and optimize ROI.