Healthcare BPO - Customer Testimonials

Flatworld Solutions is one of the world's leading providers of healthcare BPO. We have large number of customers across the worlds who have been satisfied with our efficiency, quality, accuracy and reasonable rates. The following is a list of testimonials from our healthcare customers:

I am looking forward to working with you. My previous experience was that FlatWorld was always cooperative and conscious about achieving goals. At my previous company we grew the relationship from 10 to 70 Flatworld agents and in some work flows, Flatworld's team members out-performed the US based employees consistently, in terms of productivity and quality.

Chief Operating Officer,
Healthtech Company, New York

We have been extremely pleased with the work of Jijumon and his team. We've had a few rush jobs and he is prioritizing these really well and getting them back to us in a timely manner. One thing I would like to discuss is involving the team more directly into our project management system. I think this could help us streamline some more of operations. I would be happy to provide additional training to make this a smooth process.

If we were able to get more involved with the Project Management system, I believe we could explore more options within your company including medical record summaries and/or medical record indexing. Thanks!

Chief Operating Officer,
Healthcare Finance Consulting Company, Texas

The tasks are going very well, we have recently implemented auditing in our patient care queues and have seen a positive turn around in patient processing through feedback provided through audits. Flatworld team is doing an outstanding job, the team understands we change and modify things around here rather quickly, and they have really adapted well to changes across all functions when needed, this is super helpful and impactful for the day to day patient processing.

Patient Care Supervisor,
Online Healthcare Company, USA

Thanks so much as always, for the Excellent work! Not a single "xxxxx" from you or the team despite a whole day of very fast dictating 😁. You're all incredible. Hope you have a happy week ahead!!! Thanks again :)

Medical Billing Company, USA

Hi Sathish and Roger, I want to thank you both for the great job you are doing. I could not be happier with my decision to work with you. I am looking forward to our continued relationship and growth. Thanks again.

Medical Billing Solutions Company, California, USA

I am contacting you in preparation for the new revenue cycle management accounts I'll be marketing to this year. I am laying the foundation for my future business and plan on making Flatworld part of my expansion as I have been very happy with Sathish and Roger.

Billing Solutions Company, USA

I am writing this letter to congratulate and commend the work Flatworld Solutions has been doing for our company. I would also like to recommend their service to any other physician who would like to utilize their expertise in regards to the patient care coordination process. This process includes appointment scheduling, verifying member benefits, verifying member eligibility, obtaining referral authorization, entering patient demographics, and indexing medical records so that we can spend more time interacting with patients with regards to their healthcare and eventually get to see more patients and increase revenue. Overall, bottom line would be to have more time for yourself.

We are an outpatient endocrinology based out of Houston, TX. We contacted Flatworld in July 2018 and have been working with them ever since. They provided us with trained and experienced resources to handle our back-office operations at significantly lower cost than hiring someone locally. Below were the requirements we had:

  • Medical Records Indexing
  • Member eligibility & benefits verification
  • Patient demographic entry
  • Appointment scheduling
  • Referral management
  • Alerting patients on the missed appointments

There were able to study our requirements in-depth within 10 days and assign an efficient team to do this work on a daily basis as required by our physicians. In addition, the Flatworld team reached a level of accuracy that was impressive in a very short period of time. We have been very happy with the service Flatworld provides and they certainly have a great team with the right attitude to outperform client's expectation. If you are looking at Flatworld as an outsourcing partner, your operations will be in great hands.

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Excerpt from a recommendation letter,
Endocrinology office of physicians, Houston, Texas

Thanks, as always, for the AMAZING work! I'm especially impressed at the thyroid ultrasound report with all the TI-RADS scoring, I can't believe you understood all that and typed it so well! You are all incredible. Thanks again.

Diagnostic Care, USA.

I am writing this letter to congratulate and commend the great work Flatworld Solutions has been doing for our company. l would also like to recommend their service to any other Physician and Billing companies or an Insurance Carrier looking to streamline their operations and save costs to improve their bottom-line. We are a Physician's office based out of Porterville, California. We contacted Flatworld in July 2015 and have been working with them ever since.

They provided us with trained and experienced resources to handle our back-office operations at significantly lower cost than hiring someone locally. We were a bit apprehensive in the beginning as this was our first experience working with an outsourcer. To our surprise, it barely took any time to train them as they possess extensive knowledge of US healthcare billing and insurance business and our offshore team started handling some of our complex operational tasks within few days. In addition, the team reached a level of accuracy that was impressive in a very short period of time.

We have been very happy with the service Flatworld provides and they certainly have a great team with the right attitude to outperform client's expectation. If you are looking at Flatworld as an outsourcing partner, your operations will be in great hands for sure.

Physician and Billing company, Porterville, California.

Thank you again for your professionalism and your hard work in finding us the best talent for our company. We are always impressed in Flatworld's capability and customer service in everything your team does for us.

General Manager,
Health and Sports Retail Chain, San Jose, CA

I wanted to commend the ongoing efforts of Flatworld Solutions, our business partners. We have been very pleased with the consistent processing and quality of the data entry and voice caller services provided.

Since 2016 when we began working with Flatworld Solutions, we have developed a strong working relationship and they have become a beneficial component of our insurance processing service model. We find that the quality of work produced and response to questions has been excellent. The team has been helpful in standing up new service lines and improving current ones.

Our experience with Flatworld Solutions has precipitated our business model to evolve into a contracted BPO model which has been flexible and efficient. We would not have explored this without Flatworld Solutions and with their assistance our business has continued to grow.

I would highly recommend Flatworld Solutions as a quality and consistent BPO for the types of services they provide.

Insurance Processing Services Provider, Norcross, GA

I really appreciate you and your teams help in the coding that is being done.

The keys to success with my team are rapid turnaround and complete coding of all diagnosis codes in the Health Risk Assessment. I've been extremely pleased that all diagnosis codes are captured, and the coding is done well within the time frame that is allotted. Thank you very much for your great service.

Medical Billing and Coding Company, USA.

Justin, I just wanted to say thanks for doing such a great job with my pre-writing and jellybeans. I am very satisfied with your work and feel that it has been getting better and better. It has helped me immensely and I appreciate it.

Thyroid and Endocrine Specialists, Houston

Hello team! I want you all to know my appreciation to all the hard-work and dedication. Each of you bring something different to our team, which makes us POWERFUL! I cannot tell you enough that we have the BEST team!!!

I know there's been a lot changes and I've asked each of you to pull more weight; with no complaints. You take the project and run with it. I know we can make this one of the top medical billing companies. How do I know? Because we are POWERFUL and work well together as a team. Great job. Go TEAM!!!!

Director, Revenue Management of Operations,
Medical Practice Management Solutions Provider, IL

Hi Justin and Team,

Warm greetings again to you all! Hope everyone is well.

I have finished dictating. The list has suddenly grown, Steve has at least 30 cases still going with the occasional urgent. No rush with remaining files!!

Thanks to you all for putting up with my bad voice today, have had a cold but feel fine. Can't believe you all still understand me and can stay so accurate :) You are all great, amazing!!!!

Happy week ahead and thanks again!

Leading medical practitioner,

So far, my experience with the Flatworld team has been positive. They are very responsive to me as well as our clients and handle all communications in a professional and pleasant manner. They have responded positively to the new changes that we have been implementing, as well as learning new workflows. When there is any issue or problem, they quickly notify me or another member of our leadership team to address the issue.

VP, Business Development,
Healthcare Payment Solutions Provider, CA

We are extremely happy with the service we receive from Flatworld Solutions. The notes and letters are of a very high standard and always delivered back promptly and in a very timely manner. Our urgent requests are taken into consideration and prioritised as requested. The files are well-understood and always returned with little or no amendment from our end.

The service we receive is of a very high standard. We are delighted to work with you and consider ourselves honoured to be amongst your clients.

Leading Physiotherapy Centre

The dictation services we use, are charged at a nominal per line rate. They don't charge for lines that are already in templates. I.e., they calculate the total lines minus the lines that are already in the template. The name of the company is Flatworld Solutions. I highly recommend their services. Turnover is usually overnight.

Clinical Director,
Outpatient Healthcare Facility, Canada

I first only exposed them to the basic demographic function, which they picked up on very quickly. Within a month, I had released front end charge creation for several types of accounts to them. Over the past, I have found them to be very accurate and responsive, which has freed up my staff to pursue more direct tangible activity, (customer service, A/R, etc.) on behalf of my customers. Just this past month of January 09, I made the decision to increase my commitment and work volume, to include payments and denials posting.

With the proper supervision and direct communications between my account managers and their staffers, we have experienced accurate postings across all accounts, daily reports of all postings activities, and direct lists of pending transactions, to include local data insufficiencies.

I have been encouraged by their timeliness and consistency and plan to increase my utilization of their services. I can't imagine that my experience is unique and would expect that their training, staff and internal processes are such that they would be able to execute for another company in much the same fashion as they have for us.

Based on our experiences to date, I would not hesitate to recommend them to another company.

Billing Company in Georgia

After several days of monitoring the encounters I believe your team has done a great job and we are ready to hand over the task of approving the encounters. I truly appreciate how smooth this process has been. Keep up the great work!

Healthcare Service Provider, USA

Vinoth and the team at Flatworld really make my life so much easier! They never skip a beat and I recommend everyone give their services a try. They have become such an integral part of my team. I am glad I found them.

Business Management Consultant, TX, USA

The team at Flatworld Solutions does an admirable job of getting the bulk of orders completed prior to closing the books! Thanks a lot!

Healthcare Service Provider, Florida, USA

Your team has been incredibly quick to respond to any concerns. I've had few issues and they were always dealt kindly and promptly. The latest request I had was to make sure the turnaround time was optimized and I've already noted a significant improvement.

Keep up the great work. I hope to expand the number of physicians I use and therefore the number of dictations I send. I also will recommend you any chance I get.

Pharmacy Company in Canada

Thank you ALL for all that you do! You're providing STELLAR services.

Director of Revenue Management Operations,
Medical Company in Illinois

Flatworld Solutions provides a reliable and efficient medical billing service. They have helped improve collections and lower receivables for my clients.

Founder & CEO,
Billing Company in Florida

Your team has done a good job.

Office Manager,
Rheumatology Practice in Virginia

As you aware I was very hesitant to send our work "offshore", your company has put my mind at ease. Through the past several months I have been very pleased with our successful relationship and would not hesitate to recommend the billing services to any provider, large and small.

Your billing team has conformed to our billing policies and has carried out all tasks in a timely manner which has exceeded our expectations. I am very convinced that my company can now provide exceptional services to our clients and we can offer unlimited services to many different types of providers.

Billing Company in Pennsylvania

Thank you for the hard work and dedication of your team. As the Medical Director, I utilize key 'Vital Factors' in measuring the progress and profitability of our company. One such Vital Factor is the aging reports. When aging reports reflect growing ARs, especially those above 90 days, this becomes a concern to me. This means that we are aging our dollars and not collecting. In the past with my staff here, I have had to deal with this issue quite a bit. It has always been a positive and negative issue for me, sometimes they collect and sometimes they do not. But since I have contracted your team to handle the A/R's, the numbers are improving and most importantly so has the collection dollars. I am impressed at your team's thoroughness, persistence, and dedication to this task.

As such, my wife and I, have allowed posting of charges to move to your team. Once again, I am impressed with the thoroughness that you have given to this task. What is more important is the rapid nature of how you learned our 'insane' software and understood our methods. It is an understatement when I say that it is very wonderful to work with people who really understand what I am asking. This has been the largest challenge for me here with local employees.

Thank you and your team for the wonderful job you have done.

Overall, my wife and I are very happy and look forward to a long relationship with you and your team. Thank you.

Doctors Practice in Las Vegas, NV, USA

We have really enjoyed having FWS on our team. You guys have done an excellent job.Thank you for all your hard work.

Billing company in east coast

To date we have been very pleased with your services to date. Your staff always responds to our requests in a timely fashion and we have been impressed with the speed with which FWS has learned to use AdvancedMD.

Doctors Practice in Maryland

Excellent! Beautiful! Thank you - I am very pleased and hope to do more business with you.

Medical Billing Company

We have been working with you for 5 years and have seen significant results during this time. Starting with an Impact Analysis, our net revenue has increased consistently while our billing and administrative costs have been reduced by 17%. Last year, we actually increased receivables by 15%. We look forward to continuous improvement through the use of your rules based engine, outsourcing and practice management services.

MD, Billing Service Company for Surgical Providers,
Georgia, United States

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