Reverse Mortgage Support Services

Outsource Reverse Mortgage Support Services

Senior homeowners across the globe are recently discovering the benefits of Home Equity Conversion Mortgage (HECM), popularly known as Reverse Mortgage. More than 100,000 people apply to reverse mortgage their properties in the USA alone every year, allowing them to turn their home equity into cash.

As a lender, it is the perfect time to not only achieve a significant increase in your business offerings but also enhance your market share. At Flatworld Solutions, our significant experience in offering back-office support for mortgage processing support, mortgage closing, and other mortgage services has made us one of the foremost companies allowing clients to reduce costs and mitigate risks associated with these reverse mortgage loans.

Assistance We Offer for Reverse Mortgage

At Flatworld, we have over 18 years of experience in offering a comprehensive suite of customizable and robust business process outsourcing solutions for reverse mortgage lenders around the world. Our expertise and deep domain knowledge of mortgage processes has allowed us to serve mortgage lenders, servicers, and other providers throughout the mortgage industry. Our reverse mortgage support solutions include -

  1. Loan Application Setup & Review

    Our team handles all the setup and review processes upon receipt of the duly-filled and signed residential loan application for reverse mortgage (1009). Our initial setup and review of the application includes the following -

    • Complete review of all sections
    • Verification of borrower information
    • Reviewing all options and costs
    • Verify Section VIII of the form for completeness
    • Collection of photo ID's, date of birth proof, SSN, proof of funds (90 day history), HOI Binders, Survey and trust agreements etc., if applicable
  2. Disclosures

    Mortgage disclosures are an important part of the mortgage process, and inform the customer about the costs he will incur after taking the mortgage. We ensure that all disclosures are accurately generated, which include the following -

    • Calculation disclosure
    • Fair Lending disclosures
    • RESPA Servicing Transfer disclosure
    • Reverse Mortgage Advisor disclosure
    • State disclosures
    • Tax & Insurance disclosure
    • LE disclosures
    • Delivering the BPO package after undergoing Quality Check
  3. Loan Processing Support

    Our reverse mortgage team starts loan processing support after the initial counseling is over. The following steps are carried out as a part of the processing -

    • Checking and verifying CAIVRS Clearance
    • Checking LDP and EPLS list
    • Ordering of Title, Flood Certificate, Payoff Statements, and Appraisal
    • Pull Credit
    • Request for Spot Condo Review, Termite Report, and Repair Estimates (if required)
    • Assumption, Divorce, and Bankruptcy
  4. Mortgage Appraisal

    Upon the completion of the appraisal report, our team manages the complete appraisal cycle, including Order, Follow-up, Review and Sign Off. We review the following as a part of our support offering -

    • Cost Approach
    • Declining Market, Repairs, etc.
    • Improvements made to the property
    • Neighborhood conditions
    • PUD (Planned Unit Development)
    • Reconciliation
    • Sales Comparable
    • Site Appraisal
    • Subject Appraisal
  5. Title

    Title commitments are important documents for verifying the legal ownership of a property, At FWS, we provide complete assistance to the Title cycle (Order, Follow-up, Receive and Sign Off), which further includes the following -

    • Dates
    • Legal Description
    • Liens & Judgments
    • Outstanding Mortgages
    • POA
    • Property Address
    • Tax Search
    • Title Expiry
    • Vesting
  6. Verification of Endorsements

    As part of our extensive reverse mortgage solutions, we also thoroughly verify the following endorsements -

    • 5.1 PUD, 4.1 CONDO, etc. if applicable
    • 6.2 Negative Amortization
    • 8.1 Environmental Protection Lien
    • Endorsement of Trust Mortgagor
    • Line of Credit Endorsement
    • Survey Exception Endorsement
  7. Refinance

    Under certain conditions, the customer can choose to refinance HECM mortgage on his property. In such cases, our exhaustive assistance services for reverse mortgage lenders can ensure swift refinance procedures. We can -

    • Obtain Information about existing HECM Loans
    • Generate Additional Disclosures including -
      • Anti-Churning Disclosure
      • Special Refinance General Authorization
      • Refinance Analysis
    • Obtain the following from the borrower -
      • Prior HECM Case Number
      • Prior HECM Loan Number
  8. Closing

    Once the loan application has been approved and we get a Clear-to-close notification from Underwriter, we immediately start the closing process. This includes the following steps -

    • Complete the Fee Sheet including -
      • Title Insurance
      • Doc Stamps
    • Preparation of Closing Papers
    • Preparation of exact closing figures

Why Choose Flatworld for Home Equity Conversion Mortgage (HECM) Support?

Over the years, we have worked alongside reverse mortgage brokers, bankers, and lenders to help them close loans as efficiently as possible while reducing their overheads. We specialize in ensuring on-time and professional delivery of a variety of mortgage sub-services. Some of the advantages Flatworld brings to the table include -

  • 18 years of mortgage and reverse mortgage outsourcing assistance experience
  • ISO certified processes to ensure the consistency and quality of deliverables
  • Multi-location execution centers, allowing you to leverage various geographic locations for faster mortgage processing and easier scalability
  • Technically proficient and experienced reverse mortgage team
  • Strict compliance to mortgage laws of many countries, like, USA, UK, etc.
  • Redundant infrastructure to ensure efficient handling of all mission critical processes
  • Extreme dedication to data security and confidentiality ensuring customer data, loan documents, etc. are always secure
  • Efficient processes for cost-effective reverse mortgage rates

Outsource Reverse Mortgage Support to Flatworld now!

Our success in efficiently handling global mortgage clients is the result of our continued focus on building long-term relationships and not just signing business deals.

Our rates for reverse mortgage support are one of the most affordable in the industry, and our tried and tested process ensures significant customer satisfaction, every single time.

Contact us now for Home Equity Conversion Mortgage support, and get the Flatworld advantage!

Contact Us


Decide in 24 hours whether outsourcing will work for you.

We respect your privacy. Read our Policy.

Info Email


Flatworld Solutions Pvt. Ltd.

No.6, Banaswadi Main Road, Dodda Banaswadi,
Bangalore - 560 043

#81, Survey No.11, Indraprastha, Gubbi Cross, Kothanur P.O., Hennur Bagalur Main Road,
Bangalore - 560 077

Corporate Court, #15, Infantry Road,
Bangalore - 560 001

Flatworld Mortgage Pvt. Ltd.

No.744, 15th Cross, 24th Main, J P Nagar 6th Phase, Bangalore - 560 078


Flatworld Solutions

116 Village Blvd, Suite 200, Princeton, NJ 08540

Flatworld Mortgage LLC

116 Village Blvd, Suite 220, Princeton, NJ 08540

135 Camino Dorado, Suite 7, Napa, CA 94588.


Aeon Towers, J.P. Laurel Avenue, Bajada, Davao 8000

KSS Building, Buhangin Road Cor Olive Street, Davao City 8000

Reverse Mortgage Assistance Services FAQs