The client in question is a popular restaurant chain with multiple outlets in the USA and UK. Being a restaurant chain which was heavily focused on food-related services, the client did not have much knowledge about the advances made in CCTV monitoring technology. As a result, they were using archaic CCTV technology to monitor their premises across multiple locations. This in turn, was creating several issues that increased security risks and had an impact on their productivity and reputation.
The client approached Flatworld Solutions with a simple requirement - to provide them with best-in-class, real-time CCTV monitoring services.
During the course of the project, we realized that setting up the CCTV monitoring system was going to be tougher than previously imagined, owing to the following -
In order to ensure all client requirements were met, we started by installing a state-of-the-art, high-tech security surveillance system with onsite CCTV recording and monitoring capabilities throughout their outlets. Our team then utilized the latest surveillance software to identify all employees and ensure all alarms functioned properly and notified the people responsible. The software also had in-built recording and archiving facilities ensuring the client could drop in at any time to view the CCTV cam at any of his premises.
We also set up teams to provide 24-hour support services for multiple time zones, while deploying resources to work in two different time shifts. Finally, our experienced team established a well-documented and optimized workflow to increase the efficiency and productivity of the client's in-house team.
Our implementation of a robust CCTV surveillance system ensured enhanced client satisfaction. Some of the features of our success story include -
At Flatworld Solutions, our 24/7 CCTV and remote monitoring services act as both primary and secondary support functions for your premises. From small one-shop businesses to large corporations, we ensure that our trained technicians not only monitor your physical infrastructure, but also notify, resolve and diagnose problems as and when they occur.
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