Flatworld Solutions was approached by UK's number one provider of motorcycle insurance to explore the opportunity of outsourcing their IT services. As an insurance provider, they were not being able to dedicate enough resources to the IT team.
Overall performance, therefore, took a hit, as frequent downtimes of 5 minutes or more caused significant business losses, and the lack of resources meant they could not capitalize on the latest technology to support their core business strategy as well.
The client's business requirements were unique since they were looking for dedicated IT support services in different time slots, namely -
The IT support team also had to work with the client's existing team, while covering 6 different locations throughout the United Kingdom.
In order to ensure that all client requirements were successfully met, we devised and executed the following strategy -
Our swift and timely intervention ensured the client's IT services were able to hold up to the ever-increasing demands of modern day business practices. This in turn also resulted in enhanced client satisfaction. Some of the highlights of our project include -
At Flatworld, our IT support services and Infrastructure Management Services are geared towards ensuring better operational stability with zero downtime, thereby ensuring your business remains competitive and profitable. By combining Lean, Six Sigma and RCAA methods, we are not only able to proactively monitor your IT infrastructure, but also take the necessary corrective actions in as less time as possible.
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