FWS' Technical Walkthrough App Development Improved Belgian Plant Technicians' Productivity

Case Study on Walkthrough App Development to Improved Belgian Plant Technicians' Productivity

The Client

The client we served provided energy services in Belgium. The core functions of the client included O&M, energy management, asset management, energy consulting, etc.

Client's Requirement

  • An application to support technicians working on photovoltaic plants is what the client needed
  • The requested functions were guidance to help technicians navigate, track and resolve issues mapped by project heads

Business Challenge

  • The client insisted on incorporating technician-friendly features so they can quickly identify the problem source using a smart sitemap
  • It was required for technicians to have access to schematics of the assigned task in a custom view
  • The ability to log entries on raised tickets, plant details, and what actions were taken were part of the overall requirement

Our Solution

  • Despite challenges, our software developers conjured strategies to make the process efficient
  • We developed a login interface that displayed tasks in brief, and on further clicks expanded the summarized information
  • Our interfaced allowed technicians to enter task details and summarize actions taken in response
  • We designed a questionnaire template for users to submit answers; these were populated within the app
  • We designed a feature that allowed the uploading of photos, comments, sketches, and voice notes summarizing the task
  • Our dynamic UI provided smart options for in template form, based on the problem type

The Result

We enabled technicians to understand the task, where resolution strategies applied would be visible to the decision-makers (client) without pinging plant personnel for overview.

Outsource Application Development to Flatworld Solutions

Flatworld Solutions is a go-to mobile app developer serving within complex business circuits with affordable and cutting-edge software solutions. From mainstream development to custom UI design, we do the best for clients who want software or app to guide them into the future. We have 17 years of experience in collaborating with the best and brightest minds to design the exact solution the client needs. If you are in the same boat as our Belgian client, find out what we can do for you by pinging us.

Contact us today and discover possibilities to work with us for better productivity.

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