Are you facing difficulties to market your services or products? Are you looking for expert chat support solutions to deliver timely customer service to your prospects? Online chat support solutions give you the convenience of promoting your services/products in the market you intend to, with least expense.
Flatworld Solutions is a leading live chat support company and has been providing customized chat support services for more than 17 years now. We offer cost-effective online chat support services to assist you with expanding your market reach, increasing your visitors' volume, and minimizing the visitor dropouts from your website.
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We provide cost-effective online live chat support services that can raise your customer satisfaction levels and boost your brand value. We offer a wide range of chat support services to global clients, including -
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Our chat systems are secure and are SSL based chat systems. Customers can leave in a message when offline. We have a canned response manager and our chat support executives can chat in multiple languages by using the multiple languages feature. Pages, links images and proactive messages can be sent seamlessly.
Our chat systems can also support simultaneous chats with ease, and if required, we also offer high-quality video chat services for faster, better results. At Flatworld, we have a real-time site activity monitor that can monitor a large number of visitors. We can also track browsing history, visitor history, the time spent on a page and visitor browser type.
Our chat support team is well-trained to use all the latest chat software and can use any software you prefer. In case, you would like us to use a different chat software, we can train our team to use the software of your choice.
Alternatively, we can also suggest the best chat software to be used based on the volume and type of your business requirements.
We deliver a wide range of live chat support to several industries and verticals. This includes -
At Flatworld Solutions, we have 17 years of expertise in delivering unmatched chat support services for several global organizations. When you outsource chat support services to us, you can focus on your core competency and business functions. A few of the many advantages of availing our chat support services include -
We provide flexible pricing packages, which are based on a few factors, including the number of operators, shift coverage, the volume of the chats/calls, location, etc. This will help you to significantly reduce the cost and grow the number of prospects.
Flatworld Solutions is an ISO/IEC 27001: 2013 certified live chat support company. This confirms our commitment to safeguarding your business info from any unwarranted interruptions. Our workstations, delivery centers, and systems are rock-solid and can secure your data during any security mishap.
Our call center representatives have access to state-of-the-art infrastructure, communication tools to provide their services within the stipulated time. Our offices and delivery centers are equipped with continuous network supplies, Telco-grade data center, FM200 fire prevention, and protection system, multiple levels of redundancy for local connectivity, etc.
We have adopted Six-sigma approach to catering our chat support services. This helps in increasing the productivity level and reducing waste. When you outsource live chat support services to us, you will witness a steady increase in the visitor's volume, which will reduce your cost per prospects.
Our online chat support solutions approach is built to foster the easy accessibility of our resources. We record all the communications for any future analysis. The chats and calls can be examined on more than 128 parameters and are stored in our built-in CRM that facilitates its availability during the future research purposes.
We leverage our global reach to render our world-class chat support services by utilizing the local resources. For that to happen, we have established five different global delivery centers and have four offices spread across different time-zones.
We have an inbuilt CRM in our facility that assists us in managing the client's contact information and facilitates personalized follow-up with the customers. Our agents also leverage the CRM to track the progress.
Our chat support operators have multi-lingual proficiency. They are expert in communicating with the customers in their native language. This ensures that no communication is futile, and you get the maximum return.
Our team of chat support agents is accessible 24/7/7 days a week. They are always available for any query/issues. Moreover, they use the well-scripted sales manuals that can help cross-sell and up-sell your services/products.
Our company has more than 200 chat support executives and our total management experience exceeds 100+ man-years. So, when you choose us as your online chat support services partner, you can leverage our knowledge, expertise, and support.
We send weekly/monthly reports to all our clients to help them with monitoring the progress of the services rendered. It can also assist in analyzing and identifying the gaps in the sales process, which can be later eliminated.
At FWS, we have the required resources, both in terms of numbers and infrastructure. If you want to spike the deliverables, we can do that. This way you only have to pay for the services you render and need not spend any extra on building infrastructure or hire resources.
Outsourcing online chat support services can enable your organization to concentrate more on your company's core competencies. You can pay more attention to sales and marketing, while your customers' queries are answered by professionals on a 24x7x365 days basis.
Your organization can get more information about potential customers and what they are interested in. This critical information can help you to better understand what your customers are looking for.
Chat support has more advantages when compared to email support as your customers' queries are immediately answered and there is no need for follow-ups.
Our Live chat support services can help your organization to -
At Flatworld, we can provide you with a wide variety of live chat support services such as, force chat, pro active chat and visitor-initiated chat. Our chat support professionals are trained to provide expert chat support services for customer services, technical support, lead generation, information on products/services, assistance in ordering, queries related to billing, order fulfillment, order verification and other order processing queries amongst others.
We can provide your customers with expert and accurate live chat support services on a 24x7x 365 days basis. Your customers will be able to get immediate answers to their queries with our live chat support services. Our trained professionals can provide your customers with immediate information about your products/services. Our team has been trained to cross-sell and up-sell to customers. We can also provide you with detailed statistics/ reports and chat satisfaction surveys.
Outsource chat support services to Flatworld and benefit from an increase in revenue as more visitors to your website will be converted into prospects. Experience a shorter sales cycle as your customers' queries would be immediately addressed by our instantaneous chat support services. Our expert live chat support services can instill trust in your customers and this can lead to increased customer loyalty.
Flatworld Solutions is one of the prominent live chat support companies that provide high-quality chat support services, cold calling, telemarketing, outbound call center services, and a series of other call center services, to its global clientele. Our team of chat support operators, contact center agents and telemarketers can engage with customers to improve the delivery of customer service, increase the volume of new visitors, and build a long-lasting bond with the customers.
At FWS, we not only help with online chat support services but also in growing the number of prospects while maintaining the highest standard of data security. Get in touch with us today to attain process efficiencies with our reliable and cost-effective chat support services.
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