Reasons why call centers tend to have one of the toughest work environments and are faced with regular attrition, absenteeism, and increased overheads. When it comes to enquiry handling, it is essential that your call center employs reliable people with the right knowledge about your product or services, and are provided proper training, which is exceptionally difficult to achieve in the tumultuous call center environment.
At Flatworld, we understand that companies like yours need reliability and stability when outsourcing your enquiry handling services. As part of our inbound call center services, our experienced agents can handle dynamic customer needs while handling in-depth enquiries about your portfolio.
High-quality enquiry handling services require dedicated call center agents who can deliver accurate product/service related information to all incoming customer calls. This can either be in the form of resolving queries or sharing information on ongoing offers, or providing details about a particular product or service. Either way, our customizable enquiry handling services ensure all your customer queries are handled with the same amount of importance, helping you create better user experiences for your customers and gaining their trust.
Our services are designed from the ground-up keeping diverse customer needs in mind, and our intense training sessions ensure the agents can immediately adapt to your user's queries by providing prompt answers. This can directly lead to better sales as your customers take the next step in purchasing a product or service after receiving a confident resolution to their enquiry.
Our services include -
Telephonic Enquiry Handling Services - We handle all your customer queries which are in turn received by our inbound call center. Telephonic enquiries consist the bulk of enquiries generating from customers and are therefore handled by a carefully-picked team of expert call center agents.
Website and Chat Enquiry Handling Services - As more customer now reach out for a solution to their enquiry via websites and chat boxes, it is important that the agents on-line with them can handle their queries successfully. Our website enquiry team is adept at answering customer questions and solving their doubts with the help of modern tools such as the ability to attach files and provide helpful links for quick troubleshooting.
Email Enquiry Handling Services - When customer send in their enquiries via email, we as an enquiry handling company ensure that we send a prompt reply to their emails with the necessary information as soon as possible.
Information Enquiry Handling Services - By providing a dedicated channel for handling all sorts of information requests, we help to reduce the load on other legitimate call center enquiries. Armed with a coded information disbursal system, our agents can quickly help your customers find the relevant information and provide them with a satisfactory answer.
Multi-language Enquiry Handling Services - Based upon your requirements, we can help set up enquiry handling channels for multiple languages, both local and international, with teams of call center agents who are extremely fluent in the said languages.
Dealer, Distributor, and Agent Enquiry Handling Services - We can help your customer location dealers and distributors for your products and services by providing them with the necessary contact information quickly.
Whether you need to generate a large volume of enquiries for a marketing campaign or need some specific assistance with regular telephonic or web-based enquiries, our customizable enquiry handling services ensure that you never miss out on a sales opportunity.
Over the years, we have handled enquiries for various industries and verticals, including -
Have a look at the call center services portfolio provided by the experienced team at Flatworld Solutions.View all Samples
At FWS, we have more than a decade's experience in handling several different call center requirements for global clients. Having managed entire call-center lifecycles for several Fortune 500 companies, we have managed to develop industry-specific competencies which set us apart from most of our competitors, such as -
There are many advantages of taking enquiry handling services from a company as established as Flatworld. Some of them include -
A leading Berlin-based healthcare consultant was looking for reliable inbound call center services. Our team provided them with cost-effective solutions in no time.
A leading motorcycle insurance company based in the UK was looking for a reliable service provider who could help them with IT support services. Our team provided them with the services on time.
I would recommend everyone to use Flatworld Solutions in order to be able to expand their business and deliver the best possible customer support.Vice President,
At FWS, we serve as a one-stop-shop for all your enquiry handling requirements and are extremely skilled at combining dedicated customer support channels with analytical problem-solving tools for enhanced customer satisfaction.
If you require timely, accurate, and cost-effective enquiry handling solutions, contact us now!
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