How Call Center Outsourcing Works?

Contact Center Outsourcing

We tell you the nitty-gritty of contact center outsourcing and how partnering with us can make it effortless

One of the best cost-effective customer support strategies that companies consider is contact center outsourcing. Many companies that stand firm with the idea of call center services and the cost savings it offers. However, some companies who think otherwise and value having the concept of in-house call centers above all.

If you are a startup or an existing venture and are planning to outsource contact call center services, let us help you understand how call center outsourcing works, the pros and cons, the benefits, and many other things about contact center solutions.

Contact Center Services

There are endless customer service contact center companies. It starts with finding the perfect outsourcing partner. You need a contact center company that understands your needs, goals, and challenges. Also, you must go for one that speaks your language and understands your terms; one that is flexible enough to adapt and synchronize with your in-house team. Contact center outsourcing services by Flatworld Solutions assist you with everything, starting from project initiation and planning to execution and timely completion. Wondering why you should choose us as your partner for contact call center outsourcing? Here is a list of reasons that makes us your best shot -

  • We have a solid track record that spans 18 years
  • We have catered to 11,500+ happy clients across time zones
  • Our call center services are highly scalable and flexible
  • We make your business goals our topmost priority
  • By outsourcing to us, you can save up to 50% on costs
  • We work from 10+ global delivery centers to offer the best rates and TATs
  • We offer contact center consulting services to top MNCs

Why Opt for Call Center Outsourcing?

Reliable customer service contact center companies like us help save money, time, and resources for businesses. We allow them to concentrate on core business activities like product and service development, content strategies, and sales strategies. So, instead of hiring in-house employees, choosing call center outsourcing companies like Flatworld Solutions can yield more productive results.

Turnaround time, efficiency, compliance, and several more factors must be considered in the call center outsourcing process. With more than two decades of experience in outbound call center services, Flatworld Solutions has stood strong as an efficient customer service provider to a plethora of clients' business relationship management.

What Are the Benefits of Call Center Outsourcing?

When you outsource customer service calls to us, you are open to so many options. You are free to hire full-time agents, part-time experts, or call center agents at hourly rates. Our call center outsourcing is a one-stop-shop solution that brings you the following advantages -

01
Saves a lot of time
02
Access to a highly talented workforce
03
100% accurate conflict resolution
04
Flexible and scalable support
05
Easy to monitor and measure
06
Clean timelines in meeting deliverables
07
Shorter average time for customer support
08
Saves a lot of money
09
Provides complete control over the project
10
Reduces time-to-market
11
Helps you efficiently manage your business in different time zones
12
Cost-competitive edge
13
Provides control over the burn rate

How Much Does It Cost to Outsource a Call Center?

Flatworld Solutions offers free support, training, and customer reporting services. Our pricing models are moderate where the quote is customized to the client's requirement, contracts terms and conditions, number of agents, call volume, and the complexity of the project. Below is a rundown on the cost of our major call center services -

Non-technical and
telemarketing support services

Starts @
$8 - $10
/hour

Technical
Support services

Starts @
$10 - $15
/hour

Advanced technical
support services

Starts @
$15 - $25
/hour

Staffing Calculator

Call Center Staffing Calculator

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Call Center FTE Calculator from Flatworld Solutions is One-of-its-kind, FREE online tool that helps you calculate the number of agents and cost requirement for your call center operations, with least possible inputs. This calculator is easy-to-use and is made to provide you the best user experience while getting an accurate answer to your call center expansion requirements. In case you need some assistance with our Call Center Staffing and Cost Calculator, please refer to our Calculator User Guide

What Are the Contact Center Services Provided by Flatworld Solutions?

Flatworld Solutions provides a wide range of contact center services that includes -

Outsource Contact Center Services to Flatworld Solutions

Flatworld Solutions is a premier contact center company with clients in 160+ countries. We rank among the most reliable and trustworthy call center outsourcing companies around the global. We have built prolific relationships with global industries and have penetrated untapped markets with our services.

We work on your business goals and help improve your reach in a wide range. We provide personalized call center outsourcing solutions based on the client's requirement. Also, we pinpoint the infirmities or liabilities present in your current workflows. Our prime agenda is to render the best contact center solutions through well-versed process flows, infrastructure, and workforce.

Contact Us now and know more about the contact call center outsourcing services.

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INDIA

Flatworld Solutions Pvt. Ltd.

No.6, Banaswadi Main Road, Dodda Banaswadi,
Bangalore - 560 043


#81, Survey No.11, Indraprastha, Gubbi Cross, Kothanur P.O., Hennur Bagalur Main Road,
Bangalore - 560 077


Corporate Court, #15, Infantry Road,
Bangalore - 560 001


Flatworld Mortgage Pvt. Ltd.

No.744, 15th Cross, 24th Main, J P Nagar 6th Phase, Bangalore - 560 078

USA

Flatworld Solutions

116 Village Blvd, Suite 200, Princeton, NJ 08540


Flatworld Mortgage LLC

116 Village Blvd, Suite 220, Princeton, NJ 08540


135 Camino Dorado, Suite 7, Napa, CA 94588.

PHILIPPINES

Aeon Towers, J.P. Laurel Avenue, Bajada, Davao 8000


KSS Building, Buhangin Road Cor Olive Street, Davao City 8000

Our Customers

  • Movement Mortgage
  • Alcon
  • ARI
  • Maximus
  • Redwood E-Learning Systems

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