About 69% of the customers prefer a more personalized experience while purchasing services and products. With outbound call center services, companies can constantly get in touch with potential clients while keeping an eye on their costs. The outbound call center directly projects customer needs to the company. Outsource outbound call center services to us today and get in touch with clients' needs even better.
We are a global outbound service provider that works with clients across industries to increase sales, test unknown markets, and nurture positive customer relationships. Our in-house agents use the latest software and reliable infrastructure to ensure that our clients are satisfied at all levels. From lead generation to telesales and upsells, our team ensures that you get the most out of your outbound call center outsourcing experience.
Outbound Call Center Solutions
We are an ISO-certified outbound call center company that caters to clients from various industries and provide the best solutions that fit their business goals. Our outbound call center services include -
Choose our customer satisfaction surveys to gain valuable feedback about your products. Our in-house team connects with the clients to gain insights and identify trends in the customer services market.
From customer tracking and data validation to dispute management, we offer a wide range of debt collection services to our clients. Outsource outbound call center services to us for legal protection for your products and ensure appropriate documentation and flexibility.
Our marketing research professionals dive deep into the market to collect insightful information about your business performance and give you valuable insights into the current market. From customer satisfaction to revenue generation, we cater to every aspect of market research services.
We schedule frequent follow-up services to ensure your customers feel heard and appreciated. Get insightful customer feedback and know what to deliver in the future to your customers.
We enable you to convert high-potential leads into high-value customers. Our agents employ the best methods to acquire new customers, thus providing an opportunity to expand your brand.
For your outbound sales to skyrocket, you need to acquire new customers as well as retain the existing ones. To ensure that, we deploy the best customer retention strategies to ensure that your customers stay loyal to your business.
- Direct Mail Follow up Services
- Telesales & Customer Acquisition
- Call Center Disaster Recovery Services
- B2B Appointment Setting Services
- Customer Loyalty Programs
- Subscription Renewal Services
- Data Recovery Services
- Data Validation Services
- Outbound Calling Services
- Email List Management Services
- CATI Services
- Product Promotion Services
- Database Development & Management Services
Our Step-by-Step Approach to Outbound Call Center Services
Call Center Software we use
Industries We Cater To
We have the required experience and skills to work with clients from different industries and verticals. Some of the key industries we cater to include, but not limited to -
Call Center Staffing CalculatorCalculate staffing & costing for your project
Call Center FTE Calculator from Flatworld Solutions is One-of-its-kind, FREE online tool that helps you calculate the number of agents and cost requirement for your call center operations, with least possible inputs. This calculator is easy-to-use and is made to provide you the best user experience while getting an accurate answer to your call center expansion requirements. In case you need some assistance with our Call Center Staffing and Cost Calculator, please refer to our
Outbound Call Center Services in Philippines
Our outbound call center services in Philippines adds value to your business by generating quality leads and precisely caters to a variety of requests from global clients. Right from appointment setting and direct mail follow-ups to telesales and customer acquisition, our team of talented contact center agents can provide you with highly efficient services.Read more
Why Outsource Outbound Call Center Services to Our Company?
By choosing our outbound call center services, you can enjoy several benefits. We take time to understand your business goals and requirements. Then, we formulate the best strategy to provide top-notch call center services. Partner with us to leverage the following benefits -
Customer satisfaction is at the top of our list of priorities. We ensure that our prices are affordable and flexible so that even small businesses can benefit from our services.
We leverage world-class infrastructure across 10+ global delivery centers to provide international quality standards to clients. We employ the best technology and software to meet every criterion on your list.
Being an ISO-certified company, we followed stringent confidentiality and data security policies. We ensure that all the customer data is kept safe. We do not divulge sensitive information to a third party without prior permission.
Our agents comprise trained experts who are well-versed in different languages. We cater to call center requirements in a variety of global languages.
We have a professional support team available 24/7 to provide the best solutions to customers. Reach out to us in case of emergencies over texts, calls, or SMSs for instant responses.
Additional Services You Can Benefit From
Ensure overall business development and success by outsourcing contact center services to us.
Hire professionals for real-time tech support, query resolution, and more from our company. Our professionals will provide the best services.
Increase the sales of your products and solutions with our telemarketing solutions. Reach out to us for multi-linguistic support and professional services.
In need of some virtual assistant services? We offer competent services that will help increase your sales by assisting with upselling and cross-selling in the best way.
From CCTV monitoring to call and video monitoring, we offer international-quality call center monitoring solutions to gauge customer satisfaction levels.
Increase brand loyalty and provide your customers with an enriched brand experience by choosing our world-class customer support services.
Client Success Stories
FWS Provided Customer Support to a Payment Gateway Firm
A tech enabler for payment gateways required reliable and professional customer support services. We provided the right agents to be trained and deployed as per the client's requirements.
FWS Provided Telemarketing Solutions to a Green Tea Products Firm
A leading manufacturer of green tea products required the services of a reliable and cost-effective telemarketing service provider. We provided the required services within a quick time.
Choose Flatworld Solutions for Reliable Outbound Call Center Outsourcing
I have been using Flatworld Solutions for the past few months and am completely satisfied. They are very reasonably priced and do exactly what's asked of them.Spokesperson, Travel solutions company in London More Testimonials »
With 20 years in the industry, we have a reputation as a reliable and trustworthy global outbound call center company. We recognize and cater to every customer service need of our clients. Outsourcing your call center services to us enables you to experience the best benefits like -
- Our team has experts with multi-lingual proficiency
- We provide our clients with dedicated managers to serve as SPOCs
- Real-time updates about project progress and timelines
- Absolute transparency in terms and conditions and pricing options
- In-house training for call center agents to improve performance
Contact our professionals to leverage our best-in-class outbound call center solutions today!
Avail best-in-class services at affordable rates
Testimonials How Call Center
Outsourcing Works Quality
Monitoring Our Flexible
Pricing Call Center
Portfolio Call Center
Security Call Center
Management Call Center
Process Flow Call Center
Recruitment Call Center
Transparency Inbound Call Center
Technology Outbound Call Center
Technology Call Center
Network Transport Call Center
- Enhancing Customer Experience- The Power of Efficient e-Commerce Product Catalog Management
- Flatworld Delivered Comprehensive Call Center Services to the Top Motorcycle Insurance Provider in the UK
- Flatworld Solutions Delivered Cold Calling and Appointment Setting Services to a Serial US-based Entrepreneur
- Flatworld Delivered CCTV Surveillance Services to an Aluminum Recycling Company in the US
- Flatworld Delivered Virtual Assistant Services to an Autism Therapy Provider
Call Center Services in Philippines Hire Talented & Friendly Agents for your Call Center Read More