Outbound Call Center Services

Outbound Call Center Services

Facilitate an enhanced and personalized connection between your company and your target audience. Our outbound sales call center employs the best practices for customer satisfaction

About 69% of the customers prefer a more personalized experience while purchasing services and products. With outbound call center services, companies can constantly get in touch with potential clients while keeping an eye on their costs. The outbound call center directly projects customer needs to the company. Outsource outbound call center services to us today and get in touch with clients' needs even better.

We are a global outbound service provider that works with clients across industries to increase sales, test unknown markets, and nurture positive customer relationships. Our in-house agents use the latest software and reliable infrastructure to ensure that our clients are satisfied at all levels. From lead generation to telesales and upsells, our team ensures that you get the most out of your outbound call center outsourcing experience.

Outbound Call Center Solutions

We are an ISO-certified outbound call center company that caters to clients from various industries and provide the best solutions that fit their business goals. Our outbound call center services include -

  1. Customer Satisfaction Survey Services

    Customer Satisfaction Survey Services

    Choose our customer satisfaction surveys to gain valuable feedback about your products. Our in-house team connects with the clients to gain insights and identify trends in the customer services market.

  2. Debt Collection Services

    Debt Collection Services

    From customer tracking and data validation to dispute management, we offer a wide range of debt collection services to our clients. Outsource outbound call center services to us for legal protection for your products and ensure appropriate documentation and flexibility.

  3. Market Intelligence Services

    Market Intelligence Services

    Our marketing research professionals dive deep into the market to collect insightful information about your business performance and give you valuable insights into the current market. From customer satisfaction to revenue generation, we cater to every aspect of market research services.

  4. Customer Follow Up Services

    Customer Follow-Up Services

    We schedule frequent follow-up services to ensure your customers feel heard and appreciated. Get insightful customer feedback and know what to deliver in the future to your customers.

  5. Customer Acquisition Services

    Customer Acquisition Services

    We enable you to convert high-potential leads into high-value customers. Our agents employ the best methods to acquire new customers, thus providing an opportunity to expand your brand.

  6. Customer Retention Services

    Customer Retention Services

    For your outbound sales to skyrocket, you need to acquire new customers as well as retain the existing ones. To ensure that, we deploy the best customer retention strategies to ensure that your customers stay loyal to your business.

  7. More Services

Our Step-by-Step Approach to Outbound Call Center Services

We identify your market segment. We map your TG to your products and services
We build a call list and initiate the lead generation process
We call up prospective clients to pique their interest in your brand offerings
We pitch your products and schedule demo sessions
We lock deals, explain the payment process, and enter a contract

Call Center Software we use

HubSpot Bitrix24 Talkdesk Five9 Zendesk Dixa salesforce LiveAgent Avaya

Industries We Cater To

We have the required experience and skills to work with clients from different industries and verticals. Some of the key industries we cater to include, but not limited to -

Customs BrokerageCustoms Brokerage
Information TechnologyInformation Technology
Public SectorPublic Sector
Retail & eCommerceRetail & e-Commerce
Real EstateReal Estate
Staffing Calculator

Call Center Staffing Calculator

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Call Center FTE Calculator from Flatworld Solutions is One-of-its-kind, FREE online tool that helps you calculate the number of agents and cost requirement for your call center operations, with least possible inputs. This calculator is easy-to-use and is made to provide you the best user experience while getting an accurate answer to your call center expansion requirements. In case you need some assistance with our Call Center Staffing and Cost Calculator, please refer to our Calculator User Guide

Outbound Call Center Services in Philippines

Our outbound call center services in Philippines adds value to your business by generating quality leads and precisely caters to a variety of requests from global clients. Right from appointment setting and direct mail follow-ups to telesales and customer acquisition, our team of talented contact center agents can provide you with highly efficient services.

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Outsource Call Center Services in Philippines

Why Outsource Outbound Call Center Services to Our Company?

By choosing our outbound call center services, you can enjoy several benefits. We take time to understand your business goals and requirements. Then, we formulate the best strategy to provide top-notch call center services. Partner with us to leverage the following benefits -

  • Affordable Services

    Customer satisfaction is at the top of our list of priorities. We ensure that our prices are affordable and flexible so that even small businesses can benefit from our services.

  • World-Class Infrastructure

    We leverage world-class infrastructure across 10+ global delivery centers to provide international quality standards to clients. We employ the best technology and software to meet every criterion on your list.

  • Data Security

    Being an ISO-certified company, we followed stringent confidentiality and data security policies. We ensure that all the customer data is kept safe. We do not divulge sensitive information to a third party without prior permission.

  • Multi-lingual Options

    Our agents comprise trained experts who are well-versed in different languages. We cater to call center requirements in a variety of global languages.

  • 24/7 Services

    We have a professional support team available 24/7 to provide the best solutions to customers. Reach out to us in case of emergencies over texts, calls, or SMSs for instant responses.

Additional Services You Can Benefit From

Contact Center Services

Ensure overall business development and success by outsourcing contact center services to us.

Inbound Call Center Services

Hire professionals for real-time tech support, query resolution, and more from our company. Our professionals will provide the best services.

Telemarketing Services

Increase the sales of your products and solutions with our telemarketing solutions. Reach out to us for multi-linguistic support and professional services.

Virtual Assistant Services

In need of some virtual assistant services? We offer competent services that will help increase your sales by assisting with upselling and cross-selling in the best way.

Call Center Monitoring Support

From CCTV monitoring to call and video monitoring, we offer international-quality call center monitoring solutions to gauge customer satisfaction levels.

Customer Support Services

Increase brand loyalty and provide your customers with an enriched brand experience by choosing our world-class customer support services.

Client Success Stories

FWS Provided Customer Support to a Payment Gateway Firm

FWS Provided Customer Support to a Payment Gateway Firm

A tech enabler for payment gateways required reliable and professional customer support services. We provided the right agents to be trained and deployed as per the client's requirements.

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FWS Provided Telemarketing Solutions to a Green Tea Products Firm

FWS Provided Telemarketing Solutions to a Green Tea Products Firm

A leading manufacturer of green tea products required the services of a reliable and cost-effective telemarketing service provider. We provided the required services within a quick time.

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Choose Flatworld Solutions for Reliable Outbound Call Center Outsourcing


I have been using Flatworld Solutions for the past few months and am completely satisfied. They are very reasonably priced and do exactly what's asked of them.

Spokesperson, Travel solutions company in London More Testimonials »

With 20 years in the industry, we have a reputation as a reliable and trustworthy global outbound call center company. We recognize and cater to every customer service need of our clients. Outsourcing your call center services to us enables you to experience the best benefits like -

  • Our team has experts with multi-lingual proficiency
  • We provide our clients with dedicated managers to serve as SPOCs
  • Real-time updates about project progress and timelines
  • Absolute transparency in terms and conditions and pricing options
  • In-house training for call center agents to improve performance

Contact our professionals to leverage our best-in-class outbound call center solutions today!

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Flatworld Solutions

116 Village Blvd, Suite 200, Princeton, NJ 08540


Aeon Towers, J.P. Laurel Avenue, Bajada, Davao 8000

KSS Building, Buhangin Road Cor Olive Street, Davao City 8000

Our Customers

  • Movement Mortgage
  • Alcon
  • ARI
  • Maximus
  • Redwood E-Learning Systems

Call Center Services in Philippines Hire Talented & Friendly Agents for your Call Center Read More