Outsource Outbound Call Center Services

An outbound contact center is a must-have for any business organization that is looking to expand its business and increase the number of sales. Outbound calling services help companies to get in touch with their clients while keeping the costs in check. The main purpose of outbound calling services is to cater to customers, and it is therefore important that companies analyze their needs before hiring an experienced call center service provider for outbound operations.

Flatworld Solutions is a leading provider of outbound call services. We have catered to the outbound calling needs of global customers for over 18 years. We use the latest outbound call center software to service clients from different verticals and domains with complete satisfaction.

What is an Outbound Contact Center?

Outbound contact centers mainly comprise agents making calls to existing and potential customers. The calls are meant to increase your sales, follow-up your mailings, test unknown markets, develop good customer relationships and make your business a success. Many companies make use of outbound contact centers to make their potential and existing customers aware of their products and services. When a sale of the product or service is achieved by making an outbound call it is referred to as an outbound sale.

What are the Outbound Contact Center Services Offered by Flatworld Solutions?

We are a leading outbound call center company. When you partner with us for outbound call center outsourcing, we help you increase your sales, follow up your mails, test unknown markets, develop good customer relationships and make your business a success. Some of the key services we offer include -

Lead Generation Services
Appointment Setting Services
Market Intelligence Services
CATI
Direct Mail Follow-up Services
B2C Cold Calling Services
Customer Satisfaction Surveys
Telesales & Customer Acquisition
Debt Collection Services
Disaster Recovery Services
Database Development & Management Services
B2C Lead Generation Services
B2B Appointment Setting Services
Customer Follow-up Services
Customer Loyalty Programs
Subscription Renewal Services
Data Recovery Services
Customer Retention Services
Product/Service Promotion
Data Validation Services
Outbound Calling Services
Email List Management Services
Warm Calling/Existing Clients/Referrals
Mortgage Lead Generation
Tele Surveys
Information Gathering
Welcome Call
Service Satisfaction Follow-ups
Sales Verification
Cold Calling Campaigns
Direct Sales
Market Research & Surveys
Sales Lead Follow-up
E-mail Follow Up

Call Center Software we use

What is the Difference Between an Inbound and Outbound Contact Center?

Many people are usually confused about the difference between inbound and outbound contact centers. The main difference between inbound and outbound contact centers is pretty simple and is listed here -

Inbound - In an inbound call center, agents will be handling calls from customers who are trying to get assistance regarding any of the products or services
Outbound - In an outbound contact center, the agents will usually call the customer and provide them with the required information about the products or services or any other kind of support

Companies must realize and decide what kind of call center they wish to be to implement and plan systems for your call center. Flatworld Solutions can help you set up a successful contact center for all your sales requirements.

Call Center Staffing Calculator

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Call Center FTE Calculator from Flatworld Solutions is One-of-its-kind, FREE online tool that helps you calculate the number of agents and cost requirement for your call center operations, with least possible inputs. This calculator is easy-to-use and is made to provide you the best user experience while getting an accurate answer to your call center expansion requirements. In case you need some assistance with our Call Center Staffing and Cost Calculator, please refer to our

Industries We Cater To

We have the required experience and skills to work with clients from different industries and verticals. Some of the key industries we cater to include, but not limited to -

Aerospace

Agriculture

Automotive

Customs Brokerage

Defense

Energy

Education

Entertainment

Finance

Food

Healthcare

Hospitality

Information Technology

Logistics

Manufacturing

Multimedia

Public Sector

Pharmaceutical

Retail & e-Commerce

Telecommunications

Insurance

Legal

Real Estate

Other Services You Can Benefit From

Why Outsource Outbound Call Center Services to FWS?

When you choose Flatworld as your outbound contact center outsourcing partner, you can benefit from efficient solutions. We will first gain an understanding of your business requirements, target market, and proposition before providing outbound services. This analysis enables us to provide reliable and efficient services that can increase your business value. Some of the key reasons for you to choose us include -

Affordable Call Center Services

We follow the best call center practices and can provide you with highly affordable outbound call center solutions.
Best Infrastructure

We have access to the best infrastructure which enables us to provide the best-quality call center services to global clients.
Use of Latest Tools

We make use of some of the latest tools and technologies to deliver call center services.
Data Security

We have stringent data security and confidentiality agreements in place which ensure that all your and customer data is completely safe with us.
Multichannel Capabilities

We have the required skills and expertise to provide clients with contact center services using multiple channels.
ISO Certified Processes

All our call center processes are ISO certified and we follow only industry-standard guidelines while providing our call center services.
Multilingual Capabilities

We have a team of call center agents who are well-versed with multiple languages and can cater to call center requests in more than one language.
24/7 Outbound Call Center Services

We can provide services at all times of the day through our multiple delivery centers spread across the globe.

FWS Provided Customer Support to a Payment Gateway Firm

A tech enabler for payment gateways required reliable and professional customer support services. We provided the right agents to be trained and deployed as per the client's requirements.

FWS Provided Telemarketing Solutions to a Green Tea Products Firm

A leading manufacturer of green tea products required the services of a reliable and cost-effective telemarketing service provider. We provided the required services within a quick time.

Testimonials

I have been using Flatworld Solutions for the past few months and am completely satisfied. They are very reasonably priced and do exactly what’s asked of them.

Spokesperson, Travel solutions company in London More Testimonials »

We have been in the call center industry for over 18 years and are capable of understanding every little requirement of running a successful call center. Our services add value to your business by easily generating leads and hence helping you to increase your revenues manifold. Our team is trained to cater to customers from different backgrounds, regions, cultures, and in multiple languages.

If you are looking for a reliable, effective, multi-lingual, and cost-effective outbound BPO service provider, then you have come to the right place. Get in touch with us today!