Outsource Outbound Call Center Services

Outbound Call Center Services

We provide reliable, professional, and cost-effective call center services to deal effectively with all your outbound requirements. Our prices start at just $8/hour

An outbound contact center is a must-have for any business organization that is looking to expand its business and increase the number of sales. Outbound calling services help companies to get in touch with their clients while keeping the costs in check. The main purpose of outbound calling services is to cater to customers, and it is therefore important that companies analyze their needs before hiring an experienced call center service provider for outbound operations.

Flatworld Solutions is a leading provider of outbound call services. We have catered to the outbound calling needs of global customers for over 18 years. We use the latest outbound call center software to service clients from different verticals and domains with complete satisfaction.

What is an Outbound Contact Center?

Outbound contact centers mainly comprise agents making calls to existing and potential customers. The calls are meant to increase your sales, follow-up your mailings, test unknown markets, develop good customer relationships and make your business a success. Many companies make use of outbound contact centers to make their potential and existing customers aware of their products and services. When a sale of the product or service is achieved by making an outbound call it is referred to as an outbound sale.

What are the Outbound Contact Center Services Offered by Flatworld Solutions?

We are a leading outbound call center company. When you partner with us for outbound call center outsourcing, we help you increase your sales, follow up your mails, test unknown markets, develop good customer relationships and make your business a success. Some of the key services we offer include -

Call Center Software we use

HubSpot Bitrix24 Talkdesk Five9 Zendesk Dixa salesforce LiveAgent Avaya

What is the Difference Between an Inbound and Outbound Contact Center?

Many people are usually confused about the difference between inbound and outbound contact centers. The main difference between inbound and outbound contact centers is pretty simple and is listed here -

  • Inbound - In an inbound call center, agents will be handling calls from customers who are trying to get assistance regarding any of the products or services
  • Outbound - In an outbound contact center, the agents will usually call the customer and provide them with the required information about the products or services or any other kind of support

Companies must realize and decide what kind of call center they wish to be to implement and plan systems for your call center. Flatworld Solutions can help you set up a successful contact center for all your sales requirements.

Staffing Calculator

Call Center Staffing Calculator

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Call Center FTE Calculator from Flatworld Solutions is One-of-its-kind, FREE online tool that helps you calculate the number of agents and cost requirement for your call center operations, with least possible inputs. This calculator is easy-to-use and is made to provide you the best user experience while getting an accurate answer to your call center expansion requirements. In case you need some assistance with our Call Center Staffing and Cost Calculator, please refer to our Calculator User Guide

Industries We Cater To

We have the required experience and skills to work with clients from different industries and verticals. Some of the key industries we cater to include, but not limited to -

AerospaceAerospace
AgricultureAgriculture
AutomotiveAutomotive
Customs BrokerageCustoms Brokerage
DefenseDefense
EnergyEnergy
EducationEducation
EntertainmentEntertainment
FinanceFinance
FoodFood
HealthcareHealthcare
HospitalityHospitality
Information TechnologyInformation Technology
LogisticsLogistics
ManufacturingManufacturing
MultimediaMultimedia
Public SectorPublic Sector
PharmaceuticalPharmaceutical
Retail & eCommerceRetail & e-Commerce
TelecommunicationsTelecommunications
InsuranceInsurance
LegalLegal
Real EstateReal Estate

Outbound Call Center Services in Philippines

Our outbound call center services in Philippines adds value to your business by generating quality leads and precisely caters to a variety of requests from global clients. Right from appointment setting and direct mail follow-ups to telesales and customer acquisition, our team of talented contact center agents can provide you with highly efficient services.

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Outsource Call Center Services in Philippines

Other Services You Can Benefit From

Why Outsource Outbound Call Center Services to FWS?

When you choose Flatworld as your outbound contact center outsourcing partner, you can benefit from efficient solutions. We will first gain an understanding of your business requirements, target market, and proposition before providing outbound services. This analysis enables us to provide reliable and efficient services that can increase your business value. Some of the key reasons for you to choose us include -

  • Affordable Call Center Services

    We follow the best call center practices and can provide you with highly affordable outbound call center solutions.

  • Best Infrastructure

    We have access to the best infrastructure which enables us to provide the best-quality call center services to global clients.

  • Use of Latest Tools

    We make use of some of the latest tools and technologies to deliver call center services.

  • Data Security

    We have stringent data security and confidentiality agreements in place which ensure that all your and customer data is completely safe with us.

  • Multichannel Capabilities

    We have the required skills and expertise to provide clients with contact center services using multiple channels.

  • ISO Certified Processes

    All our call center processes are ISO certified and we follow only industry-standard guidelines while providing our call center services.

  • Multilingual Capabilities

    We have a team of call center agents who are well-versed with multiple languages and can cater to call center requests in more than one language.

  • 24/7 Outbound Call Center Services

    We can provide services at all times of the day through our multiple delivery centers spread across the globe.

FWS Provided Customer Support to a Payment Gateway Firm

FWS Provided Customer Support to a Payment Gateway Firm

A tech enabler for payment gateways required reliable and professional customer support services. We provided the right agents to be trained and deployed as per the client's requirements.

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FWS Provided Telemarketing Solutions to a Green Tea Products Firm

FWS Provided Telemarketing Solutions to a Green Tea Products Firm

A leading manufacturer of green tea products required the services of a reliable and cost-effective telemarketing service provider. We provided the required services within a quick time.

Read more

Outsource Outbound Contact Center Services to FWS

Testimonials

I have been using Flatworld Solutions for the past few months and am completely satisfied. They are very reasonably priced and do exactly what’s asked of them.

Spokesperson, Travel solutions company in London More Testimonials »

We have been in the call center industry for over 18 years and are capable of understanding every little requirement of running a successful call center. Our services add value to your business by easily generating leads and hence helping you to increase your revenues manifold. Our team is trained to cater to customers from different backgrounds, regions, cultures, and in multiple languages.

If you are looking for a reliable, effective, multi-lingual, and cost-effective outbound BPO service provider, then you have come to the right place. Get in touch with us today!

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INDIA

Flatworld Solutions Pvt. Ltd.

No.6, Banaswadi Main Road, Dodda Banaswadi,
Bangalore - 560 043


#81, Survey No.11, Indraprastha, Gubbi Cross, Kothanur P.O., Hennur Bagalur Main Road,
Bangalore - 560 077


Corporate Court, #15, Infantry Road,
Bangalore - 560 001


Flatworld Mortgage Pvt. Ltd.

No.744, 15th Cross, 24th Main, J P Nagar 6th Phase, Bangalore - 560 078

USA

Flatworld Solutions

116 Village Blvd, Suite 200, Princeton, NJ 08540


Flatworld Mortgage LLC

116 Village Blvd, Suite 220, Princeton, NJ 08540


135 Camino Dorado, Suite 7, Napa, CA 94588.

PHILIPPINES

Aeon Towers, J.P. Laurel Avenue, Bajada, Davao 8000


KSS Building, Buhangin Road Cor Olive Street, Davao City 8000

Our Customers

  • Movement Mortgage
  • Alcon
  • ARI
  • Maximus
  • Redwood E-Learning Systems

Call Center Services in Philippines Hire Talented & Friendly Agents for your Call Center Read More