An outbound contact center is a must-have for any business organization that is looking to expand its business and increase the number of sales. Outbound calling services help companies to get in touch with their clients while keeping the costs in check. The main purpose of outbound calling services is to cater to customers, and it is therefore important that companies analyze their needs before hiring an experienced call center service provider for outbound operations.
Flatworld Solutions is a leading provider of outbound call services. We have catered to the outbound calling needs of global customers for over 18 years. We use the latest outbound call center software to service clients from different verticals and domains with complete satisfaction.
Outbound contact centers mainly comprise agents making calls to existing and potential customers. The calls are meant to increase your sales, follow-up your mailings, test unknown markets, develop good customer relationships and make your business a success. Many companies make use of outbound contact centers to make their potential and existing customers aware of their products and services. When a sale of the product or service is achieved by making an outbound call it is referred to as an outbound sale.
We are a leading outbound call center company. When you partner with us for outbound call center outsourcing, we help you increase your sales, follow up your mails, test unknown markets, develop good customer relationships and make your business a success. Some of the key services we offer include -
Many people are usually confused about the difference between inbound and outbound contact centers. The main difference between inbound and outbound contact centers is pretty simple and is listed here -
Companies must realize and decide what kind of call center they wish to be to implement and plan systems for your call center. Flatworld Solutions can help you set up a successful contact center for all your sales requirements.
Call Center FTE Calculator from Flatworld Solutions is One-of-its-kind, FREE online tool that helps you calculate the number of agents and cost requirement for your call center operations, with least possible inputs. This calculator is easy-to-use and is made to provide you the best user experience while getting an accurate answer to your call center expansion requirements. In case you need some assistance with our Call Center Staffing and Cost Calculator, please refer to our
We have the required experience and skills to work with clients from different industries and verticals. Some of the key industries we cater to include, but not limited to -
Our outbound call center services in Philippines adds value to your business by generating quality leads and precisely caters to a variety of requests from global clients. Right from appointment setting and direct mail follow-ups to telesales and customer acquisition, our team of talented contact center agents can provide you with highly efficient services.Read more
When you choose Flatworld as your outbound contact center outsourcing partner, you can benefit from efficient solutions. We will first gain an understanding of your business requirements, target market, and proposition before providing outbound services. This analysis enables us to provide reliable and efficient services that can increase your business value. Some of the key reasons for you to choose us include -
We follow the best call center practices and can provide you with highly affordable outbound call center solutions.
We have access to the best infrastructure which enables us to provide the best-quality call center services to global clients.
We make use of some of the latest tools and technologies to deliver call center services.
We have stringent data security and confidentiality agreements in place which ensure that all your and customer data is completely safe with us.
We have the required skills and expertise to provide clients with contact center services using multiple channels.
All our call center processes are ISO certified and we follow only industry-standard guidelines while providing our call center services.
We have a team of call center agents who are well-versed with multiple languages and can cater to call center requests in more than one language.
We can provide services at all times of the day through our multiple delivery centers spread across the globe.
A tech enabler for payment gateways required reliable and professional customer support services. We provided the right agents to be trained and deployed as per the client's requirements.
A leading manufacturer of green tea products required the services of a reliable and cost-effective telemarketing service provider. We provided the required services within a quick time.
I have been using Flatworld Solutions for the past few months and am completely satisfied. They are very reasonably priced and do exactly what’s asked of them.Spokesperson, Travel solutions company in London More Testimonials »
We have been in the call center industry for over 18 years and are capable of understanding every little requirement of running a successful call center. Our services add value to your business by easily generating leads and hence helping you to increase your revenues manifold. Our team is trained to cater to customers from different backgrounds, regions, cultures, and in multiple languages.
If you are looking for a reliable, effective, multi-lingual, and cost-effective outbound BPO service provider, then you have come to the right place. Get in touch with us today!
Avail best-in-class services at affordable rates
Call Center Services in Philippines Hire Talented & Friendly Agents for your Call Center Read More