Although call centers are important for businesses today, there are numerous problems associated with them. Some of the major glitches in this industry include the need for low-cost customer and sales support, slow internet connections, unprofessional service-providing agencies, and more. Opting for our call center services Philippines can be the perfect solution to get rid of these hassles without compromising your business.
Our Philippines call center services are backed by a talented workforce with access to superior call center technology. Furthermore, with a native English-speaking population, the Philippines can be regarded as the "powerhouse" of call center outsourcing. Offering a higher ROI and enhanced customer service in addition to huge cost savings, our call center solutions Philippines are a great option for businesses across the globe.
Once you outsource call center services to us in the Philippines, our team of skilled, trained, and enthusiastic professionals will efficiently assist you with all your call center needs.
Some of the major Philippines call center services we offer include -
Focused on maximizing business and profits, we provide inbound contact center services that meet the requirements of global customers. Our agents have sufficient domain expertise and excellent call-handling capabilities. Some of the major inbound contact center services we offer are -
Our agents not only specialize in making sales calls, but they are also skilled to send consistent follow-up emails and test unknown markets to make your business a success. Some of the key services we offer are -
Telemarketing is one of the most common ways used for contacting potential customers. Our services will also help you increase the number of your existing customers by tapping the right lead. We will help you in increasing your revenue by efficiently following up and closing sales. The following are the services we provide -
Providing technical support services can be tricky as it often requires representatives with sound technical knowledge and great communication skills. Our technical support services include -
Multi-channel contact centers are gaining tremendous popularity, as it enables businesses to serve their customers through a medium of their choice. Our highly efficient multi-channel contact center services include -
Our contact center services are provided by an experienced team of agents and management that will elevate the experience you provide to your customers.
We provide virtual assistants for a wide range of requirements. Our virtual assistants can be counted upon for both inbound and outbound-facing roles.
Our call center monitoring support has helped numerous clients streamline their call center operations and achieve productivity boosts.
We have been in the lead generation business for over 18 years during which we have utilized proven workflows to generate high-quality leads.
We provide customer support for a truly wide range of requirements. With our experience of 18 years, you can ensure that all your requirements will be addressed in the best way.
The dynamic nature of call centers requires excellent communication skills along with thorough process knowledge. For this reason, we have employed smart, highly trained professionals with great communication skills who can cater to all your call center requirements. Our Filipino contact center agents are -
Call Center FTE Calculator from Flatworld Solutions is One-of-its-kind, FREE online tool that helps you calculate the number of agents and cost requirement for your call center operations, with least possible inputs. This calculator is easy-to-use and is made to provide you the best user experience while getting an accurate answer to your call center expansion requirements. In case you need some assistance with our Call Center Staffing and Cost Calculator, please refer to our
The following are some of the reasons for you to choose us -
We follow a process-driven approach to ensure complete project security. Our strong call center security measures ensure that outsourcing arrangements are not only efficient but also secure.
We have world-class call center infrastructure in all our call centers across the Philippines. Our infrastructure adheres to all international standards with 100% assurance in call recording, real-time reporting, and specialized call monitoring systems.
Outsourcing call center services to us in the Philippines will help drastically reduce the management and training costs associated with contact centers. Our transition model is designed to minimize service-level inefficiencies during transitions.
Our agents will help you provide the best possible customer service. We have quality monitoring systems in place to monitor the quality at every stage. We also act on feedback provided by customers to refine the quality of our services.
To provide all our customers with the necessary data security, prevention of data loss, and complete value for money, we ensure complete operational transparency to all our clients. This simply means that you will know what stage the project is in and will also have complete control over it.
As different clients have different call center requirements, we provide quality services at cost-effective prices. We maintain a flexible pricing structure and get customized services that precisely cater to your requirements.
A tech enabler for payment gateways required reliable and professional inbound customer support services. We provided the right professionals to be trained and deployed as per the client's requirements.
A leading manufacturer of green tea products required the services of a reliable and cost-effective telemarketing service provider. We provided the required services within a quick time.
I have been using Flatworld Solutions for the past few months and am completely satisfied. They are very reasonably priced and do exactly what's asked of them.Spokesperson, Travel solutions company in London More Testimonials »
Flatworld Solutions is an outsourcing company offering top-quality call center services Philippines to global clients.
If you are looking out for reliable, efficient, and cost-effective call center services, then you are in the right place. Get in touch with us to discuss your call center outsourcing Philippines requirements.
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