Call Center Services Philippines

Call Center Services Philippines

We provide professional and reliable call center outsourcing Philippines services that help you provide the best possible experience to your customers

Although call centers are important for businesses today, there are numerous problems associated with them. Some of the major glitches in this industry include the need for low-cost customer and sales support, slow internet connections, unprofessional service-providing agencies, and more. Opting for our call center services Philippines can be the perfect solution to get rid of these hassles without compromising your business.

Our Philippines call center services are backed by a talented workforce with access to superior call center technology. Furthermore, with a native English-speaking population, the Philippines can be regarded as the "powerhouse" of call center outsourcing. Offering a higher ROI and enhanced customer service in addition to huge cost savings, our call center solutions Philippines are a great option for businesses across the globe.

Our Call Center Solutions Philippines

Once you outsource call center services to us in the Philippines, our team of skilled, trained, and enthusiastic professionals will efficiently assist you with all your call center needs.

Some of the major Philippines call center services we offer include -

  1. Inbound Call Center Services

    Inbound Call Center Services

    Focused on maximizing business and profits, we provide inbound contact center services that meet the requirements of global customers. Our agents have sufficient domain expertise and excellent call-handling capabilities. Some of the major inbound contact center services we offer are -

    • Phone Answering Services
    • Medical Answering Services
    • 800 Answering Services
    • Order Taking Services
    • Claims Processing Services
    • IVR Services
    • Product Information Request Services
    • Up-selling and Cross-selling Services
    • Virtual Receptionist Services
  2. Outbound Call Center Services

    Outbound Call Center Services

    Our agents not only specialize in making sales calls, but they are also skilled to send consistent follow-up emails and test unknown markets to make your business a success. Some of the key services we offer are -

    • CATI
    • Lead Generation Services
    • Market Intelligence Services
    • Customer Satisfaction Surveys
    • Database Development & Management
    • Telesales & Customer Acquisition
    • Appointment Setting Services
    • Disaster Recovery Services
    • Direct Mail Follow-up Services
  3. Telemarketing Services

    Telemarketing Services

    Telemarketing is one of the most common ways used for contacting potential customers. Our services will also help you increase the number of your existing customers by tapping the right lead. We will help you in increasing your revenue by efficiently following up and closing sales. The following are the services we provide -

    • Cold Calling Services
    • Up-sell/Cross-sell Campaigns
    • Product Promotion
    • Order Taking Services
    • Claims Processing Services
    • IVR Services
    • Telemarketing Lead Management
    • Up-selling and Cross-selling Services
    • Virtual Receptionist Services
  4. Technical Support Services

    Technical Support Services

    Providing technical support services can be tricky as it often requires representatives with sound technical knowledge and great communication skills. Our technical support services include -

    • Toll-Free Customer Support
    • Post-sales Support
    • Remote IT Support Services
    • Customer Sales and Support
    • Enterprise Technical Helpdesk Services
    • Managed Technical Support Services
    • Pre-sales Support
  5. Multi-channel Contact Center Services

    Multi-channel Contact Center Services

    Multi-channel contact centers are gaining tremendous popularity, as it enables businesses to serve their customers through a medium of their choice. Our highly efficient multi-channel contact center services include -

    • Phone Support
    • Live Chat Support
    • Video Chat Support
    • Support through Social Media
    • Email Support
  6. Contact Center Services

    Contact Center Services

    Our contact center services are provided by an experienced team of agents and management that will elevate the experience you provide to your customers.

  7. Virtual Assistant Services

    Virtual Assistant Services

    We provide virtual assistants for a wide range of requirements. Our virtual assistants can be counted upon for both inbound and outbound-facing roles.

  8. Call Center Monitoring Services

    Call Center Monitoring Services

    Our call center monitoring support has helped numerous clients streamline their call center operations and achieve productivity boosts.

  9. Lead Generation Services

    Lead Generation Services

    We have been in the lead generation business for over 18 years during which we have utilized proven workflows to generate high-quality leads.

  10. Customer Support Services

    Customer Support Services

    We provide customer support for a truly wide range of requirements. With our experience of 18 years, you can ensure that all your requirements will be addressed in the best way.

Call Center Software we use

HubSpot Bitrix24 Talkdesk Five9 Zendesk Dixa salesforce LiveAgent Avaya

Flatworld's Expert Team of Filipino Call Center Agents

The dynamic nature of call centers requires excellent communication skills along with thorough process knowledge. For this reason, we have employed smart, highly trained professionals with great communication skills who can cater to all your call center requirements. Our Filipino contact center agents are -

  • People friendly and courteous
  • Adept with the required technical knowledge
  • Highly organized
  • Pay attention to detail
  • Flexible and remain calm even under pressure
  • Smart and responsive
  • Effective communicators
  • Problem solvers, providing quick and accurate solutions to all callers
  • Multi-lingual with culturally sensitive
Staffing Calculator

Call Center Staffing Calculator

Calculate staffing & costing for your project
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» Check the result below
Service type
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Shift Coverage
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Average Call Count
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» Check the result below

Call Center FTE Calculator from Flatworld Solutions is One-of-its-kind, FREE online tool that helps you calculate the number of agents and cost requirement for your call center operations, with least possible inputs. This calculator is easy-to-use and is made to provide you the best user experience while getting an accurate answer to your call center expansion requirements. In case you need some assistance with our Call Center Staffing and Cost Calculator, please refer to our Calculator User Guide

Why Opt For Our Customer Service Outsourcing Philippines?

The following are some of the reasons for you to choose us -

  1. Call Center Security

    We follow a process-driven approach to ensure complete project security. Our strong call center security measures ensure that outsourcing arrangements are not only efficient but also secure.

  2. Industry-best Infrastructure

    We have world-class call center infrastructure in all our call centers across the Philippines. Our infrastructure adheres to all international standards with 100% assurance in call recording, real-time reporting, and specialized call monitoring systems.

  3. Easy Transition of Your Call Center

    Outsourcing call center services to us in the Philippines will help drastically reduce the management and training costs associated with contact centers. Our transition model is designed to minimize service-level inefficiencies during transitions.

  4. Quality Assurance

    Our agents will help you provide the best possible customer service. We have quality monitoring systems in place to monitor the quality at every stage. We also act on feedback provided by customers to refine the quality of our services.

  5. Operational Transparency

    To provide all our customers with the necessary data security, prevention of data loss, and complete value for money, we ensure complete operational transparency to all our clients. This simply means that you will know what stage the project is in and will also have complete control over it.

  6. Flexible Pricing

    As different clients have different call center requirements, we provide quality services at cost-effective prices. We maintain a flexible pricing structure and get customized services that precisely cater to your requirements.

Client Success Stories

FWS Provided Inbound Customer Support to a Payment Gateway Firm

We Provided Inbound Customer Support to a Payment Gateway Firm

A tech enabler for payment gateways required reliable and professional inbound customer support services. We provided the right professionals to be trained and deployed as per the client's requirements.

Read more
FWS Provided Telemarketing Solutions to a Green Tea Products Firm

We Provided Telemarketing Solutions to a Green Tea Products Firm

A leading manufacturer of green tea products required the services of a reliable and cost-effective telemarketing service provider. We provided the required services within a quick time.

Read more

Select Our Contact Center Outsourcing Philippines Services

Testimonials

I have been using Flatworld Solutions for the past few months and am completely satisfied. They are very reasonably priced and do exactly what's asked of them.

Spokesperson, Travel solutions company in London More Testimonials »

Flatworld Solutions is an outsourcing company offering top-quality call center services Philippines to global clients.

  • We have global delivery centers spread across different parts of the world including the key cities of the Philippines like Manila, Davao, Cebu City, etc.
  • Having worked with clients from different backgrounds and cultures, we offer services that precisely cater to every call center requirement.
  • Our skilled resources will ensure that all the concerns of your customers are addressed.

If you are looking out for reliable, efficient, and cost-effective call center services, then you are in the right place. Get in touch with us to discuss your call center outsourcing Philippines requirements.

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INDIA

Flatworld Solutions Pvt. Ltd.

No.6, Banaswadi Main Road, Dodda Banaswadi,
Bangalore - 560 043


#81, Survey No.11, Indraprastha, Gubbi Cross, Kothanur P.O., Hennur Bagalur Main Road,
Bangalore - 560 077


Corporate Court, #15, Infantry Road,
Bangalore - 560 001


Flatworld Mortgage Pvt. Ltd.

No.744, 15th Cross, 24th Main, J P Nagar 6th Phase, Bangalore - 560 078

USA

Flatworld Solutions

116 Village Blvd, Suite 200, Princeton, NJ 08540


Flatworld Mortgage LLC

116 Village Blvd, Suite 220, Princeton, NJ 08540


135 Camino Dorado, Suite 7, Napa, CA 94588.

PHILIPPINES

Aeon Towers, J.P. Laurel Avenue, Bajada, Davao 8000


KSS Building, Buhangin Road Cor Olive Street, Davao City 8000

Our Customers

  • Movement Mortgage
  • Alcon
  • ARI
  • Maximus
  • Redwood E-Learning Systems

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