Call Center Services Pricing Structure

Telemarketing &zmp; Non-Technical Support - Pricing Structure
Telemarketing & Non-Technical Support

As low as -
$8 - 10
/hour

Technical Support - Pricing Structure
Technical Support

As low as -
$10 - 15
/hour

Advanced Technical Support - Pricing Structure
Advanced Technical Support

As low as -
$15 - 25
/hour

Are you trying to decide between in-housing and outsourcing call center services? It's a crucial but tough call. In housing call center services can give you the command and the control that you are looking for, but outsourcing gives you access to top-notch infrastructure and expertise at almost half the costs. And it boosts your productivity too!

So, what is the call center services pricing structure for outsourcing? It's an intricate question. To find the appropriate answer, let's take a closer look at the various types of call center services, costs, and other details.

Call Center Services Pricing

At Flatworld Solutions, we provide you with the best-in-class call center services and the most cost-effective call center services pricing structure. Our services include -

  • Inbound Call Center Services

    We receive calls initiated by customers, resolve queries, address grievances, and offer technical support. Our experts also manage and process orders. Our inbound call center services pricing starts at $8/hour.

  • Outbound Call Center Services

    We call up your prospective clients and pitch your products to them. Also, we verify and update databases, generate leads, conduct client surveys, and do follow-ups. Our outbound call center services pricing starts at $8/hour.

  • Telemarketing Call Center Services

    We build an instant rapport with the customers and help increase your sales territory. Our services cover more grounds than in-person sales calls. Our non-technical and telemarketing call center services pricing ranges from $8 - $10/hour.

  • Lead Generation Call Center Services

    We receive calls initiated by customers, resolve queries, address grievances, offer technical support. Our experts also manage and process orders. Our lead generation call center services pricing starts at $8/hour.

  • Customer Support Services

    We help you target more convertible leads, generate more revenue, create a bigger customer base, and adopt a more direct approach. Our customer support services pricing starts at $8/hour.

  • Virtual Assistant Services

    You can save on employee welfare, reduce operational costs, and eliminate infrastructure expenses with our services. Our virtual assistant services pricing starts at $8/hour.

  • Call Center Consulting Services

    Decrease your launch time by 20-80%, mitigate implementation risks, and save up to 50% on costs with our services. Our call center consulting pricing starts at $8/hour.

  • Technical Support Services

    Our technical, non-technical, and advanced technical support services are priced at $8-10/hour, $10-15/hour, and $15-25/hour respectively.

Call Center Staffing Calculator

Staffing Calculator

Call Center Staffing Calculator

Calculate staffing & costing for your project
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Average Handling Time (Min)
» Check the result below
Service type
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Target Country
Select Target Country
Shift Coverage
Shift Coverage
Average Call Count
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Average Handling Time
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» Check the result below

Call Center FTE Calculator from Flatworld Solutions is One-of-its-kind, FREE online tool that helps you calculate the number of agents and cost requirement for your call center operations, with least possible inputs. This calculator is easy-to-use and is made to provide you the best user experience while getting an accurate answer to your call center expansion requirements. In case you need some assistance with our Call Center Staffing and Cost Calculator, please refer to our Calculator User Guide

Pricing Disclaimer

At Flatworld Solutions, we ensure that the information published on our website is always accurate and current. We make sincere efforts to keep all information on the site accurate and up to date along with the pricing.

Please note that all prices displayed on our website are INDICATIVE, and final pricing is decided only after considering various factors like nature of the project, complexity level, skill and experience of the resources, the time required for completion, and terms of the contract. Prices displayed are subject to final approval at the time of order fulfillment, which could result in an increase or decrease in the price quoted on the website.

Call Center Services: Doing It In-house Vs. Outsourcing It

Running an in-house call center is one of the expensive ways of handling sales and customer support. If you are based in a country like the US, the potential annual costs of hiring just 4 full-time reps would come up to $141,284 (approx.) in just salaries and benefits. Now, add hiring costs, customer service manager costs, and office space, hardware, and software expenses to that. The total costs could easily come up to $250,000+ per year.

By outsourcing to a reliable and effective service provider like us, you can save a fortune in call center services, and allocate the excess budget to core business functions like product development and marketing.

Why Outsource Call Center Services to Flatworld Solutions?

At Flatworld Solutions, we have 18 years of experience handling call center solutions for global clients. We offer a wide array of services to clients across industries and business verticals. Our team comprises 2,500+ trained and internationally experienced service providers who have catered to 11,200+ happy customers so far. We work from 15+ global delivery centers to provide cost-effective services with the best TATs.

Reach out to us for multi-channel call centers with real-time reporting and 100% recording facilities.

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INDIA

Flatworld Solutions Pvt. Ltd.

No.6, Banaswadi Main Road, Dodda Banaswadi,
Bangalore - 560 043


#81, Survey No.11, Indraprastha, Gubbi Cross, Kothanur P.O., Hennur Bagalur Main Road,
Bangalore - 560 077


Corporate Court, #15, Infantry Road,
Bangalore - 560 001


Flatworld Mortgage Pvt. Ltd.

No.744, 15th Cross, 24th Main, J P Nagar 6th Phase, Bangalore - 560 078

USA

Flatworld Solutions

116 Village Blvd, Suite 200, Princeton, NJ 08540


Flatworld Mortgage LLC

116 Village Blvd, Suite 220, Princeton, NJ 08540


135 Camino Dorado, Suite 7, Napa, CA 94588.

PHILIPPINES

Aeon Towers, J.P. Laurel Avenue, Bajada, Davao 8000


KSS Building, Buhangin Road Cor Olive Street, Davao City 8000

Our Customers

  • Movement Mortgage
  • Alcon
  • ARI
  • Maximus
  • Redwood E-Learning Systems

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