Flatworld Provided Call Monitoring Support to a Giant Laundry and Air Vending Company

Case Study on Call Monitoring Support Provided to Client

The Client

The client is a pioneer in the financial assistance business, is headquartered in California, and has offices in different states of the US.

Client's Requirement

The client wanted to be the first choice of financial assistance seekers in the country and felt the need to reach out to more customers by adapting to different mediums to improve their brand value.

Client's Challenges

The client wanted the team to generate a minimum of 1 appointment per day per caller, which was quite challenging.

FWS' Solution

Flatworld Solutions took this initiative and deployed 10 candidates to start with for a project covering 20,000 leads. Having faith in the team at FWS, the client agreed to go all-out on appointments that the team could generate. The team did prove its worth by generating a minimum of 1 appointment per person from day one.

Key responsibilities of the team were -

  • To work on different online portals to extract information on potential clients.
  • Co-ordinate with senior officers at the client's office and arrange appointments.
  • Maintain 100% security and accuracy.
  • Meeting a timely deadline.

The Result

Today, post completion of 3 months of working on this campaign, the team's strength stands at 15 callers in total. The performance graph, meanwhile, has climbed from 1 to 3 appointments per caller every day. The client is super happy with the complete approach applied by the team at Flatworld and is eagerly waiting for the festive season to end so that they can plan to ramp-up the team strength again.

Outsource Appointment Setting Services to Flatworld Solutions

Flatworld Solutions is a leading provider of appointment setting services as well as a complete range of other call center services to a diverse and global clientele. We are also ISO 9001:2013 accredited, which assures our clients that they will always receive high-quality services from us. Our extensive team of appointment setting professionals and call center experts is carefully chosen based on its experience, professionalism, courteousness, and commitment to providing the highest quality services.

Contact us now if you are interested in cost-effective and professional appointment setting services.

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