A leading IT services company's BPO division was facing several difficulties in processing mail order fulfillment for millions of orders each month. Flatworld Solutions helped the company by designing a unique BPO platform meant for mail order processing.
Some of the challenges faced by Flatworld were -
Flatworld Solutions set up a special team, the members of which had expertise in Oracle DBA, BPO platforms and operating systems. A special support operations center was also established which was equipped with voice/email/internet facilities, including remote access support, which helped in reducing the turnaround time considerably.
The following technical support services were outsourced to Flatworld Solutions -
The company was pleased with the services provided by Flatworld Solutions. Several performance-related issues, faced by the company earlier, were also resolved by Flatworld Solutions. This augmented the company's productivity significantly.
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