The client's company model empowers agents to drive a high volume of quality leads at a fraction of the acquisition costs of their competitors. The service teams handle all support functions, so franchisees can concentrate on building their books while delivering an outstanding client experience.
The client demanded agents who sounded polished to help maintain the relationship with end customers. The skill set sought after by the client wasn't typical sales aggression, but building the relationship by probing the right way. The end goal was setting appointments and qualifying warm leads for the client to do the final closing.
The client base and the domain are niches that required experienced business development resources to increase their client base.
Flatworld Solutions shortlisted and onboarded agents within 7 business days who were not only well versed with the accent but also in screening and matching profiles. FWS provided a great mix of agents as per the client's demand.
The satisfied client approved the quality of service delivered by the initial batch of agents and committed to adding more resources and ramping up the requirement in the coming months.
Flatworld Solutions has scripted success through lead generation services for over 18 years. Today, we are more than just a lead generation solutions provider. Our business now delivers more service facets than any call center company in the world, making us a go-to provider for multiple clients across the world. Our talent pool is filled to the brim with experienced agents who make use of the technology our inventory holds to deliver sustainable lead generation services.
If you have a pressing issue similar to the one faced by the client in this success story, give us a nudge and we'll get in touch and help you get started.
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