Virtual Receptionist Services

Virtual Receptionist Services

Capture every opportunity that comes with a call! Reduce call abandon rate and never miss a chance to delight your customers with our virtual receptionist services

Statistics show that nearly 80% of callers do not leave messages on voicemail systems, and most of them hang up just after 5 rings. Although the idea of letting a few calls go unanswered might not seem like a huge mistake, it hinders your overall brand-building efforts. A prompt, smart, and effective answer to your prospect's call is the first step towards minimizing the call abandon rate and establishing your authenticity as a business.

This is where the services of 24/7 virtual receptionists can add value. As a professional service provider with 20 years of experience, we help businesses worldwide thrive in today’s busy times. Our professionals answer your customers on time, live transfer calls to you, and function as if they are at your reception desk. This helps you delight your customers and enables you to capture every opportunity that comes with the call.

Get CRM-integrated virtual receptionist services for call answering to combat call abandonment issues and be there for your callers.

Virtual Live Receptionist Services We Offer

Virtual receptionist answering service is an effective remote face for your business and can help you with your administrative efforts. Striving to ensure none of your calls go unanswered, we deliver professional services, which include -

  1. Call Answering and Message Dispatch

    Call Answering and Message Dispatch

    Our professionals work remotely to answer all the calls your business receives and dispatch the messages to relevant teams.

  2. Call Screening and Live Call Patching

    Call Screening and Live Call Patching

    All the incoming calls are screened, prioritized, and transferred to relevant individuals/teams. Voice messages from callers will also be stored and redirected on time.

  3. Making Reservations and Scheduling

    Making Reservations and Scheduling

    Get reservation specialists who manage complicated schedules and track reservations. This frees you up from such tedious tasks.

  4. Managing Appointments

    Managing Appointments

    Schedule and manage your calendar promptly without missing a sing appointment with our prompt and efficient virtual assistants.

  5. Lead Processing

    Lead Processing

    Grow your business through cold calling, networking, and following up on potential leads with our virtual assistants for lead processing.

  6. Order Taking Services

    Order Taking Services

    Get remote call assistants to record orders accurately, secure the recorded data, and deliver the same on time with our remote order taking assistance.

  7. Emergency Assistance

    Emergency Assistance

    Our virtual assistants serve as the point of contact for your customers during emergencies and take care of all your administrative functions.

Industry Sectors We Serve

Over the years, we have successfully served numerous clients across various sectors. Some of the top businesses we serve include the following -

  • Virtual Medical Receptionist

    Medical facilities and healthcare centers leverage our services, such as virtual receptionists for dentists and other specialties, to answer patient queries, reduce wait times, schedule patient visits, and facilitate communication between healthcare providers and patients.

  • Virtual Receptionist for Small Business

    Answer, screen, and ensure your business calls are forwarded to the relevant entity with our specialized services for small businesses.

  • Virtual Receptionist for Lawyers

    Get the administrative support required to manage call answering, appointment setting, managing customer queries, and more with our remote receptionists experienced in assisting law firms and individual practices.

  • Bilingual Virtual Receptionist

    Connect with a broader market and expand your customer base with virtual receptionists who respond to calls and web chats on time.

  • Virtual Receptionist for Real Estate

    Take messages, manage customer queries, and schedule visits with quick, efficient, and prompt virtual receptionists for real estate businesses and individual realtors.

Call Center Software we use

HubSpot Bitrix24 Talkdesk Five9 Zendesk Dixa salesforce LiveAgent Avaya

Our Call Center Portfolio

Have a look at the call center services portfolio provided by the experienced team at Flatworld Solutions.

View all Samples
Our Call Center Portfolio

Why Should You Choose Our Virtual Receptionist Company?

Our dedicated team will work for you round-the-clock, serving your customers with expert answering services. With us as your partner, you can get access to the following benefits -

  • High-quality Services

    Our virtual receptionists are highly trained and motivated individuals who always provide the most professional and reliable services.

  • World-class Infrastructure

    Virtual receptionists function from workspaces and offices with advanced infrastructure. This enables them to deliver consistent and timely services without any interruptions.

  • 24/7 Services

    We have multiple delivery centers spread across the globe. Our virtual assistants leverage this time zone advantage to serve you round-the-clock without interruptions even during emergencies and other high-pressure situations.

  • Skilled and Experienced Resources

    All our remote assistants are well-trained and experienced in providing virtual support. This empowers us to deliver highly professional services that precisely cater to your needs.

  • Unique Pricing Model

    The flexibility of having a virtual front desk receptionist comes with true per-second billing, which ensures you are not billed for slow periods.

Additional Services You Can Benefit From

Phone Answering Services

Respond to your callers, address customers queries on time, and keep up with the call volumes with our phone answering services.

Medical Answering Services

We handle emergency and non-emergency calls to schedule patient visits, manage patient calls, and confirm patient appointments.

Claims Processing Services

Process insurance claims quickly with zero to minimal iterations. We validate and process claims efficiently to prevent delay and rejection.

Order Taking Services

Our remote resources take customer orders, provide them with product or purchase related information, and help you streamline your sales.

Client Success Stories

Case Study on Appointment Setting to a Stationery Supplier

Flatworld Provided Appointment Setting to a Leading Stationery Supplier

A well-known B2B office stationery supplier was looking for a reliable appointment setting service provider. Our team delivered cost-effective services to the client.

Read more
Case Study on Calling Services for Network Security Firm

Flatworld Provided Calling Services to a Computer Network Security Firm

A well-known computer network security from was looking for a reliable and cost-effective calling service providing company. Our team delivered cost-effective services to the client.

Read more

Outsource Virtual Receptionist Services

Testimonials

I am so glad we partnered with Flatworld Solutions. I appreciate all your hard work and look forward to a long partnership.

President,
Plumbing, HVAC, & Local Marketing Company, CO
More Testimonials »

Virtual receptionists work on a tech stack that contains everything needed to provide unwavering remote support. This helps you save on the infrastructure and operational overhead of having an in-house call answering system. Professional receptionists are skilled and experienced, with proven English proficiency. So, when you choose remote receptionist services, you receive customized services to handle inbound calls that are unique to your business. Furthermore, integration with your CRM gives you the benefit of storing all the information related to customer calls, queries, and more, which can be easily retrieved and reviewed.

Give your customers what they deserve with our CRM-integrated services that deliver value. Connect with us now for a quick walk-through of our competitive pricing.

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USA

Flatworld Solutions

116 Village Blvd, Suite 200, Princeton, NJ 08540

PHILIPPINES

Aeon Towers, J.P. Laurel Avenue, Bajada, Davao 8000


KSS Building, Buhangin Road Cor Olive Street, Davao City 8000

Our Customers

  • Movement Mortgage
  • Alcon
  • ARI
  • Maximus
  • Redwood E-Learning Systems

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